4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About GoCanvas

GoCanvas is a cloud-based mobile business management system suitable for field service companies, including electrical, HVAC, pest control and plumbing. The solution is designed to work on any smartphone or tablet and can also be accessed on Windows computer via Windows app. GoCanvas offers a dispatch calendar that allows users to create and assign jobs to field operators. The form builder tool can be used to create customized service forms using drag-and-drop interface. Contact management, billing, invoicing, work order management, and scheduling are all offered as standalone options, so users can choose just one or combine applications to best fit the company’s needs. GoCanvas allows for data integration and the data auto-populates into the customized apps. This data can then be shared, and the system encrypts it using SSL grade encryption. The solution is available on a per user per month subscription and offers support via phone, email and live chat.
GoCanvas Software - GoCanvas app dashboard
GoCanvas Software - GoCanvas work order summary
GoCanvas Software - GoCanvas work order basic information
GoCanvas Software - GoCanvas form builder
GoCanvas Software - GoCanvas PDF creation
GoCanvas video
GoCanvas Software - GoCanvas app dashboard - thumbnail
GoCanvas Software - GoCanvas work order summary - thumbnail
GoCanvas Software - GoCanvas work order basic information - thumbnail
GoCanvas Software - GoCanvas form builder - thumbnail
GoCanvas Software - GoCanvas PDF creation - thumbnail

GoCanvas pricing

GoCanvas does not have a free version but does offer a free trial. GoCanvas paid version starts at US$45.00/month.

Starting Price:
US$45.00/month
Free Version:
No
Free trial:
Yes

Alternatives to GoCanvas

TrueContext (formerly ProntoForms)

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface....

GoCanvas Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.5
Customer Support
4.5
5 reviews of 199 View all reviews
Matthew
Matthew
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 7/08/2018

Great product for improving office and field work efficiency

They have a great and supportive team which is always willing to help.

Pros

The ease of use from an admin and user perspective. Offline functionality is essential for us and GoCanvas delivers.

Cons

GoCanvas lacks some of the features that other products have. Features they have that other products do not (the dispatch calendar for example) are not built out well enough to be useful for our business. The essential features are there, but I eagerly await the addition of extra functionality as we constantly run into issues of, 'Wouldn't it be great of GoCanvas did this?!' Again, what GoCanvas lacks in features they make up for in droves on the user interface and ease of use. This has made company-wide implementation a relatively easy proccess.

Lena
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
0

4
Reviewed on 26/04/2022

GoCanvas is a Temporary Scheduling Software Solution

I found GoCanvas to be a great software in general. It is easy to use and allows you to build forms, collect data, and transfer data to most any platform. It is easy to search and filter your information as well. I would have continued to use it if I were able to customize it to fit a grooming salon. I still would recommend it to others.

Pros

I liked how easy it is to create forms and implement them into our website. I like how the information is stored and sent to us, it is very easy to understand and sort.

Cons

The lack of customization to fit the pet industry.

Alternatives Considered

Pawfinity and DaySmart Pet

Reasons for Switching to GoCanvas

The price was better and it seemed easier to use.
Brett
Brett
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
5
Customer Support
1

1
Reviewed on 14/06/2022

Liars and Thieves

First, do not trust their customer service response time. They say 24 hours. Reality is 3-6 days. When they reply, expect emails of half answers. If you email them back, plan to wait 24-72 hours to get a response to that email. One thing to their credit is that they did admit that their salespeople lie. That takes some bravery. After they admitted they lied to get our business, they told me they would switch us to another product they owned that actually does what we were promised. All we had to do was give them $8000....

Pros

It is easy to use and intuitive. Form building is fast.

Cons

How could a data collection service exist but not allow people to reasonably access and use the data? This app should be free. It really is that limited. For example, if you use this app to make a form that estimates you counted 100 items and later discovered it was 102 items, on a VERY limited basis, you can go back and change from 100 to 102. But, if you actually used that base number for another calculation, don't think GoCanvas will recalculate after you changed the number. You have to do all of your own recalculations, It is ridiculous. Worse, the salespeople will promise anything. We trusted them, spent over 100 hours building the app and then found out we were lied to.

Alternatives Considered

TrueContext (formerly ProntoForms)

Reasons for Switching to GoCanvas

Because we believed their lies.
Jimmy
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 8/01/2024

Data entry

My experience using GoCanvas has been good overall.

Pros

For the most part it is efficient to use.

Cons

Some questions are repetitive. Some pictures are as well.

Michelle
Michelle
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 26/12/2018

GoCanvas - who knew replacing forms with apps would be so easy

Our ability to capture, retain, analyze and share information quickly and clearly is better than it ever was with paper forms. From the start the help in setting up the programs and initial training made a very scary and intimidating process a breeze. I never have to go looking for paperwork only to find it incomplete and illegible. I have rarely been as satisfied with a software as I have been with this.

Pros

Extremely easy to build and use apps even for "non-tech" people.
Powerful system allows you to build complex routing with ease
PDF designer allows you to capture information you need for client while retaining all information you might need in the app for export and evaluation.
They are always looking for ways to simplify and improve the program.
They communicate changes well and consistently
I don't have to read chicken scratch from techs anymore

Cons

Tech support to solve problems is not very deep or responsive.

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