---
description: Review of Infraon Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Infraon Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Infraon Helpdesk](/software/413973/infraon-helpdesk)

# Infraon Helpdesk

Canonical: https://www.softwareadvice.co.nz/software/413973/infraon-helpdesk

> Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a single platform. Teams can streamline the support processes and provide customers with a unified experience across all channels. Integration with collaboration tools ensures a comprehensive solution for all their needs. 

Unify customers, agents, and internal teams to drive seamless support experiences. The low-code platform empowers agents to handle support requests and deliver proactive customer experiences. Infraon Helpdesk enables managers to engage with customers through email, ticket creation via WhatsApp, and AI-driven chatbots, regardless of the location. Administrators can leverage Infraon Helpdesk's customer support and analytics capabilities to troubleshoot and resolve issues. Operators can gain valuable insights into customer data to enhance the support strategy and elevate the customer experience. 

Automate common issues and requests with pre-built AI-driven workflows powered by machine learning. Infraon Helpdesk leverages historical data and pattern recognition to provide accurate resolutions. Infraon Helpdesk's integrated field support ensures a centralized location for managing and tracking field support requests. Assign appropriate representatives and provide a single point of contact for all inquiries, streamlining field support operations. 

The self-service portal offers a user-friendly web interface for submitting, viewing, and updating support requests. Users can access information and assistance without contacting an agent. Infraon Helpdesk unifies customers, agents, and service technicians for a superior support experience. Sync multiple helpdesk teams and field service technicians, fostering collaboration and efficient issue resolution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: EverestIMS Technologies
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, English, Hindi
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Chatbot
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics

## Integrations (2 total)

- Microsoft Entra ID
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/413973/infraon-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/infraon-helpdesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/413973/infraon-helpdesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/413973/infraon-helpdesk> |
| en-IE | <https://www.softwareadvice.ie/software/413973/infraon-helpdesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/413973/infraon-helpdesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Infraon Helpdesk","description":"Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a single platform. Teams can streamline the support processes and provide customers with a unified experience across all channels. Integration with collaboration tools ensures a comprehensive solution for all their needs. \n\nUnify customers, agents, and internal teams to drive seamless support experiences. The low-code platform empowers agents to handle support requests and deliver proactive customer experiences. Infraon Helpdesk enables managers to engage with customers through email, ticket creation via WhatsApp, and AI-driven chatbots, regardless of the location. Administrators can leverage Infraon Helpdesk's customer support and analytics capabilities to troubleshoot and resolve issues. Operators can gain valuable insights into customer data to enhance the support strategy and elevate the customer experience. \n\nAutomate common issues and requests with pre-built AI-driven workflows powered by machine learning. Infraon Helpdesk leverages historical data and pattern recognition to provide accurate resolutions. Infraon Helpdesk's integrated field support ensures a centralized location for managing and tracking field support requests. Assign appropriate representatives and provide a single point of contact for all inquiries, streamlining field support operations. \n\nThe self-service portal offers a user-friendly web interface for submitting, viewing, and updating support requests. Users can access information and assistance without contacting an agent. Infraon Helpdesk unifies customers, agents, and service technicians for a superior support experience. Sync multiple helpdesk teams and field service technicians, fostering collaboration and efficient issue resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/964e06f4-1019-433e-bce2-cbc067ec9df7.png","url":"https://www.softwareadvice.co.nz/software/413973/infraon-helpdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/413973/infraon-helpdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Infraon Helpdesk","position":3,"item":"/software/413973/infraon-helpdesk","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/413973/infraon-helpdesk#breadcrumblist"}]}
</script>