---
description: Review of Ariglad Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ariglad | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Ariglad](/software/412824/ariglad)

# Ariglad

Canonical: https://www.softwareadvice.co.nz/software/412824/ariglad

> Ariglad revolutionizes your support strategy by seamlessly updating both your internal and external knowledge bases through comprehensive analysis of your support tickets. This not only ensures your information stays current but also greatly enhances the efficiency and accuracy of your support team's responses.

Our platform is designed to work harmoniously with leading tools such as Zendesk, Salesforce, Intercom, Front, Jira, and ServiceNow, among others, enabling a smooth integration into your existing workflow.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Spotlight Solutions

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 194 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Integrations (18 total)

- Ashby
- BambooHR
- Gmail
- Gusto
- Humaans
- Intercom
- Jira
- Lattice
- Microsoft Outlook
- Microsoft SharePoint
- Namely
- Paylocity
- Sage People
- ServiceNow
- Slack

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/412824/ariglad)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/hr/ariglad-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/412824/ariglad> |
| en-GB | <https://www.softwareadvice.co.uk/software/412824/ariglad> |
| en-IE | <https://www.softwareadvice.ie/software/412824/ariglad> |
| en-NZ | <https://www.softwareadvice.co.nz/software/412824/ariglad> |

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