---
description: Review of Sparrow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Sparrow | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Sparrow](/software/411792/sparrow)

# Sparrow

Canonical: https://www.softwareadvice.co.nz/software/411792/sparrow

> Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution.

Sparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Customer Experience Lab

## Commercial Context

- **Starting Price**: ₹9.00
- **Pricing model**: Flat Rate
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: India, Indonesia, Malaysia, Myanmar (Burma), Nepal, Philippines, Singapore, Sri Lanka, Thailand, Vietnam

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)

## Related Categories

- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)
- [Ticketing Systems](https://www.softwareadvice.co.nz/directory/4641/ticketing/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews)
2. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (697 reviews)
3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
4. [CallHippo](https://www.softwareadvice.co.nz/software/80310/callhippo) — 4.4/5 (675 reviews)
5. [Google Voice](https://www.softwareadvice.co.nz/software/171496/google-voice) — 4.5/5 (716 reviews)

## Reviews

### "A reliable and cheap helpdesk integrated with ticketing system" — 5.0/5

> **Verified Reviewer** | *22 February 2021* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Its fully integrated Cloud Customer Service Solution (CRM, Ticketing, Survey \& Debt Collection) is easy to use, convenient.
> 
> **Cons**: its dashboard, i want more customization for my existing requirement
> 
> It's great working with team- sparrow, they are always there to help me out, even in odd hours

-----

### "Contact Center Solutions" — 5.0/5

> **Vilas** | *14 August 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: I liked the UI which is user friendly. Omnichannel is available on a single sign on which makes day to day activities ery easy for us. I liked the support here. They are very active.
> 
> **Cons**: Although solution is very good, only deployment time was little high. But didn't affected the quality.
> 
> my overall experience is awesome complete worth it as per the cost.

-----

### "Why Sparrow Is Great" — 5.0/5

> **Lucia** | *24 April 2024* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: Thanks to ticketing, I like the ease of customer service.
> 
> **Cons**: No bad experiences, Sparrow has been amazing

-----

### "Dialer Solution" — 5.0/5

> **santhoshini** | *10 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: It provides detailed call reports and very easy to handle.After sales support is very strong they quickly resolve the issue.
> 
> **Cons**: I would love if they will provide services in europe also
> 
> Its quite good ,flexible and costamizible.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/411792/sparrow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/411792-sparrow/> |
| en-AU | <https://www.softwareadvice.com.au/software/411792/sparrow> |
| en-GB | <https://www.softwareadvice.co.uk/software/411792/sparrow> |
| en-IE | <https://www.softwareadvice.ie/software/411792/sparrow> |
| en-NZ | <https://www.softwareadvice.co.nz/software/411792/sparrow> |

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