---
description: Review of SAAS First Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SAAS First | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [SAAS First](/software/410882/saas-first)

# SAAS First

Canonical: https://www.softwareadvice.co.nz/software/410882/saas-first

> Meet Milly, the AI-driven chatbot by SAAS First, a revolutionary tool designed to meet the high customer expectations of today's digital age. Specifically crafted for small to medium-sized SaaS companies, Milly is the perfect companion to enhance your customer support strategy and customer engagement.

Milly's standout feature is her ability to learn from your company's Help Center articles and website content. By meticulously crawling all pages on your site, she gains a deep understanding of your content, empowering her to provide accurate and relevant responses to customer queries. This learning capability goes beyond the standard chatbot, offering contextually accurate answers that significantly elevate the customer experience.

Furthering her learning capabilities, Milly can also ingest custom snippets provided by your team. This ensures that she has access to the most relevant information, delivering the highest standard of support to your customers. This unique feature allows you to mold Milly's responses to perfectly fit the specific needs of your business and customer base.

The 'Train Milly' feature offers an additional layer of customization. By allowing you to test her responses and fine-tune her knowledge base, this feature ensures Milly's responses are continuously improving. By editing the snippets she learns from, you can guide Milly to provide even more accurate and helpful answers. This feature not only enhances the customer experience but also ensures that Milly remains an invaluable resource for your customers and support team.

When activated, Milly takes the reins of all incoming chat messages. If she cannot provide a satisfactory answer, she automatically transfers the conversation to your team, creating a seamless support experience.

Integrating Milly into your customer support strategy brings numerous benefits. She improves the overall customer experience by providing accurate and efficient answers. By managing incoming chat messages, Milly also alleviates the workload of your support team, allowing them to focus on more complex issues.

With Milly, you can offer 24/7 customer support, ensuring assistance is always available. Her instant responses to customer inquiries reduce wait times and enhance customer satisfaction. As your business grows, Milly's capabilities can scale to handle increasing volumes of customer inquiries, maintaining efficiency and effectiveness.

Milly's ability to learn from custom snippets and be trained makes her a versatile addition to your customer support strategy. Finally, her seamless integration with SaaSFirst's Inbox and CRM modules ensures a cohesive and efficient customer support experience.

By leveraging Milly's powerful learning capabilities and seamless integration with existing support systems, SaaS companies can significantly enhance customer satisfaction and loyalty, driving business growth and success.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: GBD Consulting and Services
- **Location**: Benfleet, UK
- **Founded**: 2019

## Commercial Context

- **Starting Price**: US$9.00
- **Pricing model**: Flat Rate (Free version available)
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Automated Responses
- Automated Routing
- CAN-SPAM Compliance
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Catalog Management
- Chat/Messaging
- Chatbot
- Click Tracking
- Contact Management
- Content Library
- Customer Communication

## Integrations (1 total)

- MillionVerifier

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Success Software](https://www.softwareadvice.co.nz/directory/4628/customer-success/software)

## Related Categories

- [Customer Success Software](https://www.softwareadvice.co.nz/directory/4628/customer-success/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [Online CRM Software](https://www.softwareadvice.co.nz/directory/387/online-crm/software)
- [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software)

## Alternatives

1. [Brevo](https://www.softwareadvice.co.nz/software/18887/brevo) — 4.6/5 (3408 reviews)
2. [Mailchimp](https://www.softwareadvice.co.nz/software/111921/mailchimp) — 4.5/5 (17572 reviews)
3. [ActiveCampaign](https://www.softwareadvice.co.nz/software/5398/activecampaign) — 4.6/5 (2561 reviews)
4. [Constant Contact](https://www.softwareadvice.co.nz/software/397812/constant-contact) — 4.3/5 (2912 reviews)
5. [EngageBay CRM](https://www.softwareadvice.co.nz/software/83835/engagebay) — 4.7/5 (907 reviews)

## Reviews

### "AI-Powered Multichannel Marketing" — 5.0/5

> **Jayan** | *14 June 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: what I liked most about SAAS first is its AI-driven responses and seamless multichannel marketing integration making campaigns highly efficient and targeted
> 
> **Cons**: what I liked least about SAAS First is that its advanced marketing features are only available in the higher-tier plans potentially limiting access for smaller businesses on a budget
> 
> working with SAAS First feels like utilizing a sophisticated all-in-one platform akin to the experience of contributing to open-source financial software projects such as Fineract or Mifos just as these open-source solutions democratize access to financial services by offering robust tools and flexibility, SAAS First democratizes effective marketing strategies with its AI-driven responses and seamless integration across multiple channels its like leveraging the collaborative spirit and innovation of open-source development to streamline and optimize marketing campaigns effectively

-----

### "Simple and Effective Customer Support Platform" — 5.0/5

> **Verified Reviewer** | *5 March 2026* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Simple support platform. Easy ticket and email management. Clean dashboard. Helps teams respond to customer issues faster.
> 
> **Cons**: Some advanced features are limited. Customization options could be better. Reporting tools feel basic for larger support teams.
> 
> Good tool for managing customer support conversations. Easy to learn, organized ticket flow, and helpful for small to mid teams.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/410882/saas-first)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/saas-first-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/410882/saas-first> |
| en-GB | <https://www.softwareadvice.co.uk/software/410882/saas-first> |
| en-IE | <https://www.softwareadvice.ie/software/410882/saas-first> |
| en-NZ | <https://www.softwareadvice.co.nz/software/410882/saas-first> |

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