--- description: Review of HelpSpace Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpSpace | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HelpSpace](/software/408819/helpspace) # HelpSpace Canonical: https://www.softwareadvice.co.nz/software/408819/helpspace Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/408819/helpspace?page=2) > HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers. > > Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpSpace - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Free 15-day trial for all subscription. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Autoresponders - Backlog Management - Bug Tracking - Bug/Issue Capture - Catalog Management - Change Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Content Creation - Content Management ## Integrations (4 total) - Shopify - Slack - Webhook Relay - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Task Management Software](https://www.softwareadvice.co.nz/directory/1412/task-management/software) - [Agile Project Management Software](https://www.softwareadvice.co.nz/directory/3139/agile/software) - [IT Service Software](https://www.softwareadvice.co.nz/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) ## Alternatives 1. [Jira](https://www.softwareadvice.co.nz/software/4315/jira) — 4.4/5 (15367 reviews) 2. [Microsoft To Do](https://www.softwareadvice.co.nz/software/399482/wunderlist) — 4.6/5 (3066 reviews) 3. [Trello](https://www.softwareadvice.co.nz/software/430585/trello) — 4.5/5 (23529 reviews) 4. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5203 reviews) 5. [Asana](https://www.softwareadvice.co.nz/software/5576/asana) — 4.5/5 (13571 reviews) ## Reviews ### "Finally a simple ticket system that covers the essentials we need" — 5.0/5 > **Eric** | *16 January 2021* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that). Truly an efficient ticketing system for small businesses. This saas gets to the point and does it well. > > **Cons**: Channels (emails) plans could be adapted when when several mails are used for the same service. ----- ### "Slick EU based alternative to HelpScout" — 5.0/5 > **David** | *7 February 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: EU based servers / GDPR compliant. The product has a decent polished UI that's easy for non-technical support agents to use. Given the price it's tremendous value. > > **Cons**: At the time of writing it's a fairly new piece of software so it would be unfair to criticise a lack of advanced features. It appears that an intercom style "Chat" widget and more advanced "rules" are on the roadmap. > > Straightforward to setup and has been reliable so far. ----- ### "My Honest Review for HelpSpace" — 4.0/5 > **Verified Reviewer** | *15 July 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents. > > **Cons**: I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work > > It works for basic support business ----- ### "Amazing Simplicity and Functionality" — 5.0/5 > **Diogo** | *13 January 2021* | Internet | Recommendation rating: 10.0/10 > > **Pros**: This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the "site" for a knowledge base functionality is a must and it correlates with the agent taking the cases\! Awesome, the support is excellent\!\! > > **Cons**: More integrations like whatsapp would be great and I know they have some under they roadmap > > Great experience, I had a few setup issues initially and the \[SENSITIVE CONTENT HIDDEN\] himself solve me the problem in less then 30 minutes. ----- ### "Big fan of Helpspace" — 5.0/5 > **Jamie** | *21 February 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I like how helpspace allows us to manage incoming client requests and tickets with ease. It works well with Zapier which helps us to interagte it into the rest of our apps in a multi step process. > > **Cons**: There was not a lot that we did not like with helpspace, its all been great to use. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/408819/helpspace?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/408819/helpspace) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data