About Bench

Bench is the online bookkeeping platform for small business owners. Each month, Bench automatically gathers transaction data from all connected business accounts. Then, a dedicated team of bookkeepers ensures books are tax-ready. With books up-to-date, users can access the Bench iPhone or desktop app to monitor cash-flow and financial health with intuitive expense reports, income statements, and more. Users can also send the Bench team a text in the message feed, and they respond within one business day. And at tax time, Bench delivers a package with everything needed to get filed.
Bench Software - Pulse dashboard
Bench Software - Profit and loss
Bench Software - Income statement
Bench Software - Transaction sync
Bench Software - Transaction sync continued
Bench Software - Pulse dashboard - thumbnail
Bench Software - Profit and loss - thumbnail
Bench Software - Income statement - thumbnail
Bench Software - Transaction sync - thumbnail
Bench Software - Transaction sync continued - thumbnail

Bench pricing

Bench does not have a free version but does offer a free trial. Bench paid version starts at US$299.00/month.

Starting Price:
US$299.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Bench

QuickBooks Online Advanced

QuickBooks Online Advanced is a cloud-based accounting solution that helps small to large enterprises manage expenses,...

Bench Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.6
Customer Support
4.5
5 reviews of 306 View all reviews
Chris
Chris
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2020

Love Bench!

Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.

Pros

I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.

Cons

The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.

Alternatives Considered

QuickBooks Enterprise

Reasons for Choosing Bench

The accountant was slow and took forever to make small updates.

Reasons for Switching to Bench

I didn't want to do the work!

Response from Bench Accounting

Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.

Replied 12/11/2020
Dez
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 27/10/2020

Clean

Our overall experience has been that Bench is personable, intuitative, and user-friendly.

Pros

What we like most about Bench is their level of customer service. From setup to now, the team has been here with us and is extremely easy to reach out to. Beyond this, the interface is very clean, quick to load.

Cons

There are some accounts that can't be automated, but we understand this. That aside, we would like to see Bench expand and offer more all-in-one service beyond book-keeping and tax returns or make any partners more accessible (virtual CFO, CPAs would be great).

Alternatives Considered

FreshBooks

Reasons for Choosing Bench

We switched away from QuickBooks mainly to give our bookkeeper an out, though we were also looking for a tool that offered easier access and further automation/connection to other tools we use in our operations.

Reasons for Switching to Bench

We considered several products, most of which I can't seem to find in the product selector on Capterra but I don't see that to be too relevant here. The point would be that we selected Bench mainly because our largest need was for a bookkeeping solution from a company with both a quality product and quality service, able to offer a demo of sorts, and flexibility. Bench.co offered us all of this.

Response from Bench Accounting

Hi Dez! Thank you so much for your kind review. We also appreciate the feedback! Wishing you all the best.

Replied 12/11/2020
Nick
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 4/04/2024

Bench - A rollercoaster designed by a clown – full of unexpected twists, turns, and a few too...

Oh, Bench, where do I begin? Our journey together has been like a rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face. From the magical year of 2020, we embarked on an adventure, not knowing it would turn into a saga worthy of its own sitcom. Our point of contact changed more often than a chameleon in a disco, each time promising a smooth transition that felt more like a game of hot potato. The nuances and complexities of our account were supposed to be handled with care, yet they were tossed around like a salad, leading to a delightful mix of confusion and misplaced assumptions. Let's not forget the enchanting dance of communication with our main Bench point of contact, our very own guide through this nightmare. Their performances were nothing short of spectacular, a blend of confusion, misinformation, and the occasional contradiction. It was like watching a mime trying to explain quantum physics – utterly baffling but strangely captivating.
If you like jokes, you should hear the one were they cancel tax fillings the week before they are due after months of working with their team to get everything reviewed and ready for filing. Their solution, leave your business hanging and waiting for updates and promises that never seem to come all while collecting their monthly billings and service fees but never actually providing the contracted services.

Use Bench if you like your accounting services like a rollercoaster without the thrill, a puzzle without a solution.

Pros

Simple and easy to use platform interface and features. Consolidated communication in platform.

Cons

Contradicting communication from our point of contact. Multiple changes with our point of contact and main bookkeeper. Charging us 21+ months of billings for accounting and tax services they never provided or actually completed. Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months. Tax filing errors that we had to discover with a 3rd party accounting firm. If you like getting ripped off, money stolen and then have to hire another accounting firm to fix all the issues they caused, then Bench is for you.

Jonathan
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2020

Excellent Book Keeping Software For Running Your Business

Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful.

Pros

It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well.

Cons

I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts.

Alternatives Considered

Xero

Reasons for Choosing Bench

They were not able to provide adequate book keeping services, due to complicated books.

Reasons for Switching to Bench

Recommendations from online users, Youtubers, and a good first hand experience from the beginning while switching over to Bench.

Response from Bench Accounting

Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams.

Replied 23/09/2020
M. Brandon
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/06/2020

Extremely happy with my choice!

Overall, really great! They're super helpful. Most of the time they're quick to respond, but at times have needed to have an extra poke to get a response. That is a rarity. Usually, I'll hear back from someone by the next day at the latest.

Pros

Having all the data to see my business stats has been really helpful. They call it the "Pulse" which shows you the health of your business with a way to visualize how you're doing over time. I like that a lot. Bookkeeping is really easy for me now and I'm thankful I outsourced it. I just connect my accounts and drag and drop invoices and receipts that I scan or receive into the documents section and they take care of things. They also provide a nice, clean, easy to understand summary at the end of each year so my accountant can do my taxes easily. I have no regrets going with Bench. It definitely saves me a lot of time and stress.

Cons

I wish there are some nice comparable summaries like percentage growth or changes month to month, by quarter, and YoY. Prices still feel a little high to me and I wish there was an option for invoicing and receiving payments into my checking accounts.

Alternatives Considered

FreshBooks , QuickBooks Enterprise and Xero

Reasons for Switching to Bench

A good blend between what I need the most, pricing, and peer reviews.

Response from Bench Accounting

Thank you so much for your kind words! It's great to hear that we have been able to take away some stress. We've also shared your feedback with the appropriate parties for further consideration!

Replied 12/08/2020

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