---
description: Review of Ikonix Unified Messaging Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ikonix Unified Messaging Suite | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Ikonix Unified Messaging Suite](/software/405253/ikonix-unified-messaging-suite)

# Ikonix Unified Messaging Suite

Canonical: https://www.softwareadvice.co.nz/software/405253/ikonix-unified-messaging-suite

> Ikonix UMS (Unified Messaging Suite) is a critical communications platform built exclusively for Australian hospitals, health networks, and emergency services. It addresses a problem every clinical environment knows well: critical alerts trapped inside disconnected systems, and responders who cannot be reached quickly enough.

Key capabilities at a glance:
•	Ingests alerts from 90+ hospital systems and applications
•	Custom workflow routing by role, location, and on-call status
•	Delivery to app, pager, SMS, email, console, or display
•	Automatic re-broadcasting of unacknowledged alerts
•	Smart congestion control during major incidents
•	Pre-built connectors for existing nurse call, RTLS, and paging
•	Multi-site, multi-network escalation support
•	Powers Ikonix Connect for secure mobile delivery
•	Proven in Australian healthcare

One integration, every alert source.
At the platform's core is the Message Integration Engine (MIE), which ingests and unifies data from over 90 existing hospital applications and systems. These include nurse call, building management systems (BMS), duress and security alarms, RTLS, fire and smoke detection, medical gas monitoring, pharmacy refrigeration, EMR and clinical systems, and IoT sensors. Instead of juggling multiple point solutions and siloed alarms, hospitals gain one intelligent communication hub.

Reach every responder, on any device.
Once an alert is ingested, the MIE applies custom workflow rules — routing by role, location, and on-call status — and delivers it to any available channel. That includes the Ikonix Connect secure clinical app, radio pagers, SMS, email, desktop consoles, and visual displays. Multiple communication paths mean there is no single point of failure in the alert chain.

Resilient by design for 24/7 care.
Critical environments cannot tolerate downtime. Ikonix UMS includes multiple communication paths, automatic re-broadcasting of unacknowledged alerts, and smart congestion control to prevent message storms during major incidents. It is engineered for hospitals where failure is not an option.

No rip-and-replace, faster go-live.
Ikonix UMS integrates with the infrastructure a hospital already operates. There is no need to decommission an existing nurse call system, RTLS platform, or paging network. Pre-built, tested connectors for major vendors reduce project risk, shorten deployment timelines, and deliver value to clinical teams sooner. The result is lower complexity than comparable systems and a faster path to go-live.

Ikonix Technology supports real hospital and emergency operations across Australia every day, deployed within major health networks. 

Who it is for.
Ikonix UMS suits Australian hospitals, health networks, and emergency services — particularly clinical, nursing, and IT teams seeking unified alert management without replacing existing systems. It scales from a single site to multi-site networks with complex escalation requirements.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ikonix Technology

## Commercial Context

- **Pricing Details**: Please contact vendor for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, New Zealand

## Features

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Audio Calls
- Calendar Management
- Call Tracking
- Caller ID
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Contact Management
- Customisable Branding
- Customisable Reports
- Data Import/Export
- File Sharing
- Group Messaging
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication

## Integrations (9 total)

- Avaya UCaaS
- Gladstone
- Grandstream Wave
- Optus Loop
- Patriot
- Quorum
- Sunrise EHR
- Telstra PBS
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)

## Related Categories

- [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software)
- [Team Communication Software](https://www.softwareadvice.co.nz/directory/4594/team-communication/software)

## Alternatives

1. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24219 reviews)
2. [Wildix](https://www.softwareadvice.co.nz/software/208756/wildix) — 4.7/5 (209 reviews)
3. [Microsoft Teams](https://www.softwareadvice.co.nz/software/397766/microsoft-teams) — 4.5/5 (11166 reviews)
4. [Zoom Workplace](https://www.softwareadvice.co.nz/software/101384/zoom) — 4.6/5 (14687 reviews)
5. [Mattermost](https://www.softwareadvice.co.nz/software/404256/mattermost) — 4.4/5 (168 reviews)

## Reviews

### "A company to look for in Unified messaging system" — 4.0/5

> **Dr. Jadumani** | *14 May 2024* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: - Great team and people
- Product design and ease of use
- takes feedback for and deploy any changes quick
> 
> **Cons**: - complexity of product
- cost effectiveness
> 
> \- Great experience in setting up UMS at CALHN
- WebConnect is being used with no issues
- waiting for Ikonix connect to be available

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### "Ikonix paging system" — 4.0/5

> **Katherine** | *13 June 2024* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: Ability to send the same paging message to multiple pagers at the same time. 
Ease in creating pager diversions, and cancelling diversions is so simple.
Whiteboard - great feature for being able to share information with different users
> 
> **Cons**: If you are not logged in, you cannot tell that your message has been sent
> 
> A well thought through and easy to navigate software interface

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/405253/ikonix-unified-messaging-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/team-communication/ikonix-unified-messaging-suite-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/405253/ikonix-unified-messaging-suite> |
| en-GB | <https://www.softwareadvice.co.uk/software/405253/ikonix-unified-messaging-suite> |
| en-IE | <https://www.softwareadvice.ie/software/405253/ikonix-unified-messaging-suite> |
| en-NZ | <https://www.softwareadvice.co.nz/software/405253/ikonix-unified-messaging-suite> |

-----

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