About Pipedrive
Pipedrive pricing
Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$12.50/month.
Alternatives to Pipedrive
Pipedrive Reviews
Feature rating
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Pipedrive: A Comprehensive Tool for Managing Customer Relationships, Tracking Sales, and...
Overall, it is a great tool for businesses of any size that need to manage customer relationships, track sales, and organize marketing campaigns.
Pros
It offers a lot of features that can be used to help manage customer relationships, track sales, and organize marketing campaigns. It is a great tool for managing customer relationships because it allows you to keep track of all customer information and interactions in one place. It also allows you to set up automated tasks, follow-ups and reminders, as well as track all sales activities. Additionally, it offers a variety of analytics and reporting tools to help you gain insights into your sales process.
Cons
It is not very user-friendly, especially for those who are new to the software. Also, it is quite expensive and updates can be slow. However, if you are willing to invest in the software, it can be beneficial for managing customer relationships, tracking sales, and organizing marketing campaigns.
Response from Pipedrive
Hey Mansur,
We truly appreciate your insights! We will make sure to forward this feedback to our dedicated teams for consideration in future improvements.
If there is anything we can help with, let us know and we will be more than happy to help!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Pipedrive - A Valuable Sales Tool with Room for Technical Improvement
Pipedrive has been a significant asset for our sales team, providing us with essential tools for managing our sales processes. However, there are areas where this platform could use some technical improvements.
Pipedrive is a valuable sales management tool with a user-friendly interface and useful features. However, the platform's technical stability and performance could use some attention, especially when it comes to minimizing downtime.
Pros
Pipedrive's interface is user-friendly and easy to navigate. The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members. The email integration is incredibly useful, enabling us to track and sync our communications with specific deals, ensuring nothing gets overlooked.
Cons
Pipedrive falls short in terms of technical stability. We've encountered occasional hiccups and downtime, which can be frustrating when working on critical tasks. These technical issues have led to interruptions in our workflow, and while they are not frequent, they do have an impact when they occur.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Avoid this software unless you like terrible support + constant problems with features.
The fact is, there are SERIOUS issues with this software, their support do NOT know what they are doing at all... if you report an issue, their 'engineering' team will tell you its 'supposed' to work like that instead of fixing the issue (for example, you can select a calendar in google calendars, it then doesn't work right, and they will blame how the calendar was created, but there is no guide on how to create a calendar properly, you can select the calendar that is of a wrong time, and there is no warning that it wont work correctly to scheduler people until you start getting double booked.)
As an experience development agency owner of 15+ years, these guys need to seriously learn what customer centric design is, and train their engineering team as they seem to live in some kind of 'programmers' bubble. Their first tier support staff need serious training as they cant do anything troubleshooting wise and expect you to spend hours upon hours to troubleshoot the issue for them even if they can replicate the issue.
Customers would be VERY UPSET to know the issues we've uncovered that were never announced, like MASS email delivery issues... in a sales environment that would cost company's thousands, its cost us at LEAST 10's of thousands in sales before we realised and now send important sales emails via another method
Pros
The pipeline management is good in this tool, it has a good base feature set, the problem is however, that many core things are MISSING or dont work right out the box.
Cons
From the outset, this product looks good value, which is likely why it has so many great reviews, however, the more you use it and the moment you need to contact support, you realise the trouble you've got yourself into. If you are a team greater than one, then DO NOT use this software (remember, you might want to grow in future too).
Reasons for Switching to Pipedrive
We choose Pipedrive because of its pricing at the time, and its base feature set was enough for us to grow into, however, during this time we've grown to a large team and uncovered dozens of massive issues, to switch would cost us a considerable investment time and money wise, we feel stuck and cheated as this company is too busy spending money on flashy new features that don't work properly to fix major issues with their workflow and existing feature set.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Very Useful Sales Tracking Software
In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly.
Pros
Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.).
Cons
In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information.
Response from Pipedrive
Stely,
We truly appreciate the insights!
Keep an eye on our Pipedrive Community to follow the news.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Pipedrive in Pet Care
love it, highly recommend it. The ease of using the templates and auto emails makes front desk life much easier and cuts down on errors and time waste. Also improves client experience we detailed professional emails available at a click of a button
Pros
Ease of streamlining sales process and the ability to make any team member a confident front desk associate.
Cons
Building it out - I needed to hire to do this, and I do not love how the template emails font doesn't show in PD, so it is easy to have templates with two font types if you edit them.
