--- description: Review of Zoho Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Voice | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Zoho Voice](/software/401932/zoho-voice) # Zoho Voice Canonical: https://www.softwareadvice.co.nz/software/401932/zoho-voice Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/401932/zoho-voice?page=2) > Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency. With advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth. Discover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports. Seamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions. > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 46 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$34.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Business Phone Edition: 1. Solo - Free (call charges applicable) 2. Team - $100/month for 10 users (1000 free outgoing mins, unlimited free incoming) 3. Office - $300/month for 30 users (2000 free outgoing mins, unlimited free incoming) 4. Corporate - $1000/month for 100 users (5000 free outgoing mins, unlimited free incoming) Enterprise Telephony Edition: 1. Basic - $34/user/month 2. Standard(Zoho friendly) - $49/month for 1 Admin and 10 Zoho agents (Imported from CRM, Desk, Recruit, or Bigin) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Dutch, English, French, German, Portuguese, Spanish - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews) 2. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (330 reviews) 3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 4. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 5. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1203 reviews) ## Reviews ### "Excellent Product" — 5.0/5 > **Verified Reviewer** | *24 September 2024* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic. > > **Cons**: Voice takes a lot to set up. It is not plug \& play. The settings are very detailed and it takes a lot to understand and get everything configured. > > Great experience so far. Once the pain of setup and migration is complete, it is very easy to use. ----- ### "ZOHO VOICE - Must have - and get CRM with it." — 5.0/5 > **Michael** | *24 September 2024* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable. > > **Cons**: The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal. > > Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. ----- ### "Review of zoho voice" — 3.0/5 > **Ryan** | *22 November 2024* | Printing | Recommendation rating: 4.0/10 > > **Pros**: it somewhat integrates with other zoho products > > **Cons**: quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm > > I like the fast chat support service and it has a ton of potential ----- ### "Sunbelt Products Zoho Voice Review" — 4.0/5 > **Cheryl Mae** | *22 November 2024* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Zoho Voice is that it is user-friendly and simple. > > **Cons**: It doesn't appear as a tab within the Zoho CRM Plus interface. Plus, it can't automatically create a ticket for SMS in Zoho Desk. > > So far, all is good with Zoho Voice except for the cons provided above. ----- ### "Integrated telephony for Zoho CRM" — 5.0/5 > **Sud** | *13 October 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Integration with CRM. The ability to send messages from Zoho VOICE and Zoho CRM. > > **Cons**: Cannot select a CRM contact from Zoho Voice. But once a message is sent, the contact name shows up Zoho Voice if their record is present in CRM. > > Excellent. There is some room to make pricing a bit more competitive. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/401932/zoho-voice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/401932/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data