--- description: Review of watsonx Assistant Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: watsonx Assistant | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/4615/ai-marketing-tools/software) > [watsonx Assistant](/software/401140/watsonx-assistant) # watsonx Assistant Canonical: https://www.softwareadvice.co.nz/software/401140/watsonx-assistant Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/401140/watsonx-assistant?page=2) > watsonx Assistant (formerly known as IBM Watson Assistant) is a conversational AI solution that helps businesses with customer support, marketing, and sales. The software is cloud-based. The main features of IBM Watson Assistant include natural language processing, intent recognition, automated responses, and query suggestions. Businesses can benefit from watsonx Assistant’s analytics, which facilitates monitoring of KPIs and metrics. The platform also helps with training the AI system without the need for coding.  watsonx Assistant subscriptions are offered on a monthly basis and support is provided via chat, email, phone, and FAQs. > > Verdict: Rated **4.4/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 10 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: IBM ## Commercial Context - **Starting Price**: US$140.00 - **Pricing model**: (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: United States ## Features - A/B Testing - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Ad Optimisation - Adversarial Training - Alerts/Notifications - Augmented Analytics - Automated Image & Video Editing - Automated Responses - Automated Routing - Behavior Analytics - Brand Guidelines - Business Process Automation - Calendar Management - Call Management - Campaign Analytics - Canned Responses - Chat/Messaging ## Integrations (3 total) - Genesys Cloud CX - Salesforce Starter - Zendesk Suite ## Support Options - FAQs/Forum - Knowledge Base ## Category - [AI Marketing Tools](https://www.softwareadvice.co.nz/directory/4615/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.softwareadvice.co.nz/directory/4615/ai-marketing-tools/software) - [AI Sales Assistant Software](https://www.softwareadvice.co.nz/directory/4614/ai-sales-assistant/software) - [Natural Language Processing Software (NLP)](https://www.softwareadvice.co.nz/directory/4412/nlp/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [ChatGPT](https://www.softwareadvice.co.nz/software/412748/chatgpt) — 4.4/5 (390 reviews) 2. [Chatbase](https://www.softwareadvice.co.nz/software/426065/chatbase) — 4.3/5 (73 reviews) 3. [Botsonic](https://www.softwareadvice.co.nz/software/436579/botsonic) — 4.8/5 (81 reviews) 4. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (205 reviews) ## Reviews ### "One of the Robust Conversational AI Provider I have used so fae" — 4.0/5 > **Subrat** | *29 July 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It has a very well-developed NLP algorithm I have used so far. I have been this platform for the past 1 year and I am quite happy about its functionality and performance. > > **Cons**: The response types can be increased and features such as checkboxes, dropdown, and radio options should be made available for users. > > Although this platform is a very easy and hand tool for chatbot developers and has a very well-developed NLP algorithm however the IBM team can work on adding some new functionalities to the platform such as checkboxes, dropdown, carousels, and radio options ----- ### "Easiest way to build AI chatbots" — 4.0/5 > **Yasser** | *9 April 2022* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: I like how easy and quick to deploy Watson Assistant for my clients and how they easily able to use it without needing to reach back to us, Its helping them manage most of the customer service work without the need for employees, The main features that I like in Watson Assistant are: Text to Speech, optical charchtr recognition, Keyword extraction and named entity recognition. They are enough to get my client convinced. > > **Cons**: User Interface needs to get improved and its missing the regional languages support, Data visualization could be better and lastly the documentation could be much better because most of the troubles are hard to troubleshoot or to find answers for it. > > Its helping my clients to provide a better customer service without needing to hire a team to manage it, Watson Assistant rich features are good enough to serve businesses from all sizes and it handles large volume of users easily and smoothly, It's a one step solution and they dont need anything else, It's enough for them. ----- ### "WatsonX review" — 3.0/5 > **Ty** | *11 September 2024* | Broadcast Media | Recommendation rating: 7.0/10 > > **Pros**: Controlling the actions and setting up look of the chatbot is easy. > > **Cons**: Action steps are buggy and skip steps. Customers are not pushing buttons like they're supposed to. > > Building is fine, but finding out how to fix steps in actions takes a lot of trial and error. ----- ### "Best AI Assistant for our after-hour client experience" — 5.0/5 > **Baran** | *23 October 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and less cost to implement our system. Have ability to connect with our backend and make process. > > **Cons**: Monthly Active User and file discover costs are expensive. ----- ### "Bot intelligenti per migliorare il customer care" — 4.0/5 > **Laura** | *29 July 2023* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: La flessibilità di IBM Watson Assistant è uno dei suoi grandi vantaggi. I chatbot basati sul software possono interagire con l’utente attraverso molteplici canali, come webpages oppure applicazioni di messaggistica istantanea, ciò semplifica l’esperienza d’uso del chatbot da parte dell’utente. Attraverso il machine learning l’elaborazione del linguaggio naturale, il software è in grado di interpretare il testo posto in input dall’utente, fornire risposte coerenti ed apprendere, dai feedback dell’utente, al fine di migliorare la qualità delle risposte future. Una volta che un utente entra in contatto con il chatbot è possibile segmentarlo, e tenere in memoria le conversazioni passate, questo permette di fornire risposte sempre più coerenti e personalizzate. L’integrazione del software con l’infrastruttura IT esistente si rileva semplice ed il supporto tecnico di IBM è molto veloce nel fornire risposte di dettaglio per superare eventuali difficoltà incontrate nel percorso di configurazione. > > **Cons**: Il prodotto non risulta semplice da usare in ogni suo aspetto, anzi per costruire dei chatbot avanzati, che forniscono risposte coerente e non frustrino gli utenti anziché aiutarli, offendono in tal modo l’effetto opposto di quello voluto da questi strumenti (migliorare il customer care) sono necessari molti mesi di lavoro e continui affinamenti. La tecnologia sottostante al software, è necessario tenere a mente, non permette ancora di gestire domande troppo ambigue o mal poste ed, in questi casi, bisogna rimandare la chat ad un reale operatore. > > Ho consigliato l’acquisto e configurato, all’interno di una società di gestione del risparmio, un chatbot con IBM Watson Assistant. Il chatbot sviluppato è in grado di rispondere agli utenti su domande relative ad uno specifico prodotto: i fondi pensione. Il software è in grado di fornire il contesto normativo che ruota attorno ai fondi, apprendendo tramite tacchine di machine learning eventuali novità, fornire informazioni sui costi dei prodotti, e rispondere a domande specifiche sulla posizione di un singolo cliente che ha già acquistato il prodotto è versato le prime quote. Il chatbot ha permesso di ridurre il lavoro degli operatori e migliorare la qualità del customer care delle compagnia. Ho consigliato l’uso di IBM Watson Assistant per l’esecuzione di tale progetto in quanto, seppur non economico, gode di un ottimo rapporto qualità prezzo. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/401140/watsonx-assistant?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/401140/watsonx-assistant) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data