--- description: Review of Rely Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Rely | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Rely](/software/399744/rely) # Rely Canonical: https://www.softwareadvice.co.nz/software/399744/rely Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/399744/rely?page=2) > Rely helps businesses capture, manage and report on workplace issues, guiding the team through a fair and compliant process, eliminating the guesswork and saving time. By using powerful analytics and data collection, Rely pinpoints trends and hotspots, giving valuable insights into the organization's dynamics and enabling teams to address underlying issues effectively. Rely also lets administrators learn from past incidents and near misses. Leaders can share these valuable insights with the team, fostering a culture of continuous improvement. Rely provides a safe platform for employees to report concerns, promoting open communication and trust. The system guides teams through the process, ensuring that they follow the organization's policies every step of the way. With certified guides, tasks, and integrations, you can conduct thorough investigations with confidence, ensuring fairness and consistency throughout. By staying compliant with policies, Rely helps supervisors manage risks and protect the organization from legal and reputational pitfalls. Rely brings data, processes, policies, reports, and more into a centralized interface, making it easy to access and collaborate. > > Verdict: Rated **4.8/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 14 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Rely ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan and 139 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Anonymous Feedback - Approval Process Control - Assignment Management - Audit Management - Audit Trail - Case Management - Case Notes - Categorisation/Grouping - Chat/Messaging - Collaboration Tools - Commenting/Notes - Compliance Management - Configurable Workflow - Contact Management ## Integrations (9 total) - Bamboo - ELMO Software - HiBob - Lattice - SAP Customer Data Platform - SAP Customer Experience - Slack - Workday HCM - Workday Workforce Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) - [Issue Tracking Software](https://www.softwareadvice.co.nz/directory/4318/issue-tracking/software) - [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software) - [Human Resources Software](https://www.softwareadvice.co.nz/directory/4198/hr/software) - [Investigation Management Software](https://www.softwareadvice.co.nz/directory/4635/investigation-management/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews) 2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3460 reviews) 3. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (180 reviews) 4. [Zoho Desk](https://www.softwareadvice.co.nz/software/393877/zoho-desk) — 4.5/5 (2213 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) ## Reviews ### "Rely review" — 5.0/5 > **Verified Reviewer** | *24 May 2026* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Highly adaptable, very easy to use and customer support/responsiveness to any issues or improvements is fantastic. It is also cost effective. > > **Cons**: As it currently stands, may be some work to be done with integration with other existing internal programs, as well as reporting, but there is improvements coming for that. > > Experience so far has been fantastic. There is some major functions being added shortly, which will determine how useful it will be for us from a data capture and reporting perspetive moving forward. ----- ### "Visibility of issues in the workplace is valuable" — 5.0/5 > **Kris** | *23 January 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The uptake from employees to raise issues that they weren't previously raising. this has given us insight into some areas where there are issues with the team's culture. > > **Cons**: Sometimes the fact that a complainant can be anonymous becomes challenging as the complainant is expecting resolution of an issue without providing sufficient detail. > > Having all out cases in the one place and the ability for managers to make File Notes when they have informal discussions with their staff is a game changer. ----- ### "User friendly, simple, good platform" — 4.0/5 > **Maddy** | *17 April 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: User friendly, a source of truth, able to hold and display an appropriate level of detail. It is also displayed to look aesthetically pleasing and is the nicest to view of the platforms I work with > > **Cons**: Can be hard to navigate when new to the platform. Sometimes the options do not directly fit to what is required ----- ### "Game changer for sport" — 5.0/5 > **Ben** | *23 September 2025* | Sports | Recommendation rating: 10.0/10 > > **Pros**: Reduces reliance on spreadsheets, emails, and ad hoc systems Provides a secure, transparent, and fit-for-purpose platform Enables consistent and efficient case management Supports proactive governance and cultural change Aligns with best practice in sports integrity Accessible and robust system for managing integrity matters > > **Cons**: Initial setup and onboarding may require time and training Change management needed to shift from legacy systems > > A game-changer for sport Australia\! This platform has significantly reduced our reliance on spreadsheets and emails, providing a secure, transparent system for managing complaints and integrity matters. It's helped us shift from reactive case handling to proactive governance, supporting a real cultural change. A robust and accessible solution that aligns perfectly with best practice in sport. Highly recommend\! ----- ### "Reliable and Intuitive" — 5.0/5 > **Charlotte** | *4 June 2025* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: It's a very intuitive system, easy to use, the service is fantastic\! The best aspect of Rely is the live chat function, you can ask a question and will receive a response in minutes. > > **Cons**: The Rely Case Management System is the best I've ever used, I can honestly say that I have no comment to provide regarding what I like least. > > Rely is exactly what it markets itself as, it's a user-friendly end to end case management platform that improves organisational transparency \& performance. Would definitely recommend\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/399744/rely?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/399744/rely) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data