--- description: Review of Owner.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Owner.com | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/4383/customer-loyalty/software) > [Owner.com](/software/397734/owner-com) # Owner.com Canonical: https://www.softwareadvice.co.nz/software/397734/owner-com Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/397734/owner-com?page=2) > Owner is the AI growth system for independent restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party sales. Unlike traditional restaurant software that requires owners to manage multiple tools, Owner delivers a proven system run by experts. It’s like having an army of engineers and marketers working for your restaurant, helping you drive direct orders, increase repeat customers, and keep more profit. > > Verdict: Rated **4.6/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 112 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Owner ## Commercial Context - **Starting Price**: US$499.00 - **Pricing model**: Flat Rate - **Pricing Details**: Best margins and predictable costs for restaurants doing +$5k/mo in online orders. $499/month. 0% restaurant fee. Special rates available for multi-location. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Campaign Management - Contact Database - Customer Accounts - Customisable Branding - Delivery Estimate - Delivery Management - Email Marketing - Food Delivery Dispatching - For Restaurants - Kitchen/Menu Management - Location Tracking - Loyalty Program - Marketing Automation - Menu Builder - Mobile Access - Multi-Channel Marketing - Multi-Location - Online Ordering - Online Payments ## Integrations (12 total) - Clover - DoorDash for Business - Epos Now - Lightspeed Restaurant - MenuSifu - Otter.ai - QuickBooks Online - Square Point of Sale - Square for Restaurants - Stripe - Toast POS - Uber Eats ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.softwareadvice.co.nz/directory/4383/customer-loyalty/software) - [Food Delivery Software](https://www.softwareadvice.co.nz/directory/1831/food-delivery/software) - [Marketing Automation Software](https://www.softwareadvice.co.nz/directory/1686/automation/software) - [Online Ordering Systems](https://www.softwareadvice.co.nz/directory/3717/online-ordering-system/software) - [Catering Software](https://www.softwareadvice.co.nz/directory/4507/catering/software) ## Alternatives 1. [Restroworks](https://www.softwareadvice.co.nz/software/77505/Restroworks) — 4.9/5 (682 reviews) 2. [Square Point of Sale](https://www.softwareadvice.co.nz/software/374161/square-register-pos) — 4.6/5 (3039 reviews) 3. [Toast POS](https://www.softwareadvice.co.nz/software/4997/toast-pos) — 4.1/5 (554 reviews) 4. [StoreKit](https://www.softwareadvice.co.nz/software/119800/storekit) — 4.9/5 (110 reviews) 5. [ChowNow](https://www.softwareadvice.co.nz/software/231385/chownow) — 4.7/5 (47 reviews) ## Reviews ### "Reclaim your Business, One Order at a Time" — 4.0/5 > **Rosana** | *16 July 2026* | Food & Beverages | Recommendation rating: 7.0/10 > > **Pros**: How fast and efficient the Onboarding team moved through the process of putting us on the map such as building our website and adding photos and videos and keeping the lines of communication open. Our Onboarding Team was responsive and very professional. We are still navigating the waters with Owner.com and while fixing some bugs here and there and learning how to work with them, we were sweetly surprised when we received an email announcing the launching of our App-that was in such a timely manner\! We also really liked how easy it is to interact with Owner Support. Their response time is immediate and they are actually very helpful. They helped us fix some issues on the modifiers for some of the specials we offer and it was seamless. > > **Cons**: The approach could be more to the point. Instead of saying "I'll be here for anything you may need, you can contact me anytime", just say "you will have an Onboarding Team that will take care of you from now on, and from there our Support team will be able to take care of any issues that may come up". I felt that I wasted my time trying to contact what was actually the "sales" team instead of reaching directly to Support. But to add on, I believe this was a glitch in the system but worth mentioning: The first few delivery orders we had, were assigned to Uber drivers and Dashers and that was not what we had agreed on. During set up, we agreed to use third party drivers only if delivery was exceeding our 5 miles radius. Delivery orders received were .5-1.5 miles away, so we got a bit frustrated our in house drivers did not get to deliver these orders and on top of that there is a charge added to have Uber/DD deliver. I am still waiting to hear from Owner whether we will get reimbursed for the delivery fees incurred. The onboarding team was able to fix this issue upon my second call to them. We did not see any delivery orders come in for a few days, but then when they resumed, it was directed to our in-house drivers. So, this was a bit disappointing being that the whole idea of joining Owner.com is because we work for the purpose of bringing back what we own-our deliveries by our own in house drivers. > > So far, it has been a positive experience in spite of the glitches, but nothing is perfect, right?\!? We have to work together to achieve our goals and we see this as a partnership for success. Owner.com has the team, the support, and the technology to bring us, small business owners, the resources we need. There is room for us to learn about campaign management and other features Owner offers. This is only our first month with Owner and we are looking forward to seeing what this partnership can bring. ----- ### "Owner.com is the bees knees\!\!\!" — 5.0/5 > **Paul** | *25 November 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Ease of setup and use. With our previous system we had very little control over the appearance of our online ordering site and website. We also have never had an app, and we have been in business since 1975. Now we have apps on the Apple Store and Google Play store. Our SEO rankings are already improving after just three weeks. Customer service, onboarding, and support have been a plus. > > **Cons**: There are some things that have to be customizable based on the business, and although we have found workarounds (like options for our locations not using the platform to be represented on our website) but there should be more consideration for businesses with multiple locations if and when they are not all signing up. We signed up two of our five locations on a trial basis and it was a little frustrating getting the locations not participating to still be represented on our website. We got it done, but it was trial and error. > > Very pleased with the overall experience. Questions are answered quite fast, their AI chat assistant is pretty handy, and having the ability to deliver without losing our $$$ in commissions and fees is a big deal. ----- ### "They bring you more business by offering constant crazy discounts at your expense" — 1.0/5 > **Jim** | *19 June 2025* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: Compared to the 30% whack you take from Uber or Doordash, the monthly fee ends up being a better deal. > > **Cons**: Zero communication once they sign you up. Owner.com has tons of automated campaigns that give customers awesome discounts... Awesome for the customers, not so awesome for the business. None of them are reviewed with the business owner, they just go out to the customers and the business owner has ZERO control over what the promotion is. After receiving some orders with discounts amounting to over 30% of the order I ended up disabling all the automated programs that had been enabled (by DEFAULT) for my business. If I wanted to lose 30% or more of my gross, I could have gone with the competition\! Owner needs to make these campaigns modifiable by the business owner or (for us) they are completely useless\! > > During the initial 'marketing' calls they were all about communication, Once I signed up and went live... Crickets\! Zero communication. My assigned 'rep' no longer responds to messages. They had talked about all the awesome features in the backend portal but once I was signed up and actually had access to the portal, no further communication. No help navigating or understanding the backend portal. Then we got box of cards to hand out... Scan the code and get $5 off order of $20 of more. All the codes are the same so once a code is known they get posted to the internet \& anyone can use them. We are in a college town so codes get spread around quick. Then I receive color posters and table tents with crazy discounts offered without ANY communication or consultation with us... So all of that went in the trash. Then we see orders coming in with discounts applied that we were not aware of. Called in to talk to a rep and asked "Who is eating the cost of these discounts?", they informed us that the discounts do indeed come out of our bottom line but it will help generate more business... What good does it do to generate more business if we lose money on the transactions??? Owner.com talks a great talk, but once they sign you up BE CAREFUL because they are extremely liberal in sending constant discounts to your customers. This may be fine for businesses with larger profit margins but we cannot afford to offer the constant crazy promotions that Owner.com sends out automatically on our behalf. Since we have ZERO control over what the promotion amounts are and can only toggle promotions on or off, we have had to disable ALL automated promotions. We also had a customer come in and try to redeem a digital Gift Card. I have physical Gift Cards we can sell through our POS but we don't have any digital cards. We poked around on "our webite" (that Owner built for us) and found that indeed, they sell digital gift cards on there but since there is no integration between our POS and Owner.com, we have NO WAY to redeem them in the restaurant. I assume they can be used on the website but it sure as heck would be better to say that they are only valid online as this created a pissed off customer that my staff had to deal with. A week after calling in and disabling all automated promotions and stating I wanted to ensure all discount codes were disabled, I get 2 orders with large discounts on them. Fortunately my staff caught this. Another call to support and they ultimately credited the discounts back to us but said these were valid codes because they had been sent out before we disabled the automated promotions, ignoring the fact that during the call I had been assured that all promotion codes had been disabled on our account. ----- ### "BBQ RESTAURANT" — 5.0/5 > **Cam** | *10 June 2026* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: Very impressive service. SEO works great - very nice website design. Quick customer service when you call into support. > > **Cons**: Painful start - countless issues with getting my menu from SQUARE to OTTER then to OWNER. PAINFUL but we got it done. > > In the start - 5/10 Now - 8/10 Soon - 10/10 Still have some ongoing issues with my menu but the platform is better than competitors ----- ### "you didnt know you needed it" — 5.0/5 > **Santiago** | *15 January 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: easy to set up and to use. the web page is very user friendly and allows you to make changes easily. > > **Cons**: once set up, its hard to get them to assist with things missing. I ve tried contacting the person that did the set up and he doesn't answer or directs us to call costumer service. > > overall everything is running good. the app is a plus\! web page is working properly and the material the have sent us to promote the app are great\! ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/397734/owner-com?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/397734/owner-com) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data