About Knack

Knack is cloud-based database management portal software that allows companies to build online databases that can be accessed remotely. Key features include an application builder, customization tools, reporting and analytics, an open API and payment processing. Knack enables users to build their own workflow solutions or use customizable templates available within the software. It has a variety of templates including a customer portal, job portal, inventory manager, donations manager, customer relationship manager, project manager, events calendar, job listing, product catalog and more. Users can add forms, maps, tables, e-commerce features, calendars and searches to their portal. Monthly pricing plans are available. Support is offered through email, chat, over the phone, via Skype and through a support portal.
Knack Software - Knack records
Knack Software - Knack reports
Knack Software - Knack customize reports
Knack Software - Knack records - thumbnail
Knack Software - Knack reports - thumbnail
Knack Software - Knack customize reports - thumbnail

Knack pricing

Knack does not have a free version but does offer a free trial. Knack paid version starts at US$39.00/month.

Starting Price:
US$39.00/month See pricing details
Pricing Details:
Try Knack for free for two weeks with no long-term commitments -- cancel your account at any time. If users pay for a year, they get two months free. Knack offers 3 pricing tiers. Starter: $39/month for 20,000 records and 2GB storage Pro: $79/month for 50,000 records and 10GB storage Corporate: $179/month for 125,000 records and 50GB storage View Pricing Plans
Free Version:
No
Free trial:
Yes

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Knack Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 69 View all reviews
Adam C.
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 4/08/2019

Sky is the Limit

Fantastic. We had worked to solve problems for no less than 24 months prior to our introduction to knack. From the time we started with knack we had a minimum viable internal product within 90 days and a customer facing web-portal (providing sales, project, and invoice detail) in 180 days. With knack we have have saved an immeasurable amount of time and resource.

Pros

Very simple to solve for Secure, HIPPA, PCI compliant user logins. Ability to pivot large data-set with simplified permission based views - no incremental expense for additional users / views / roles.

Cons

Support. Our reliance on knack is significant in pre-sale functions and as a result, when it breaks we have always defined the solution (or created the work-around) several days before a knack tech gets around to responding to our requests.

Alternatives Considered

Caspio, Ninox and Zoho Creator

Reasons for Choosing Knack

Zoho (circa 2017) ran slow, profiles/roles difficult to provision, integrations broke regularly (though this could be the fault of zapier or integromat).

Switched From

Zoho Creator

Reasons for Switching to Knack

'record' versus 'user' based rates.
Verified Reviewer
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 31/12/2019

Knack is very helpful

We use knack to store multiple sets of data. It is extremely helpful in tracking donations (and donors), restricted grants (and foundations/organizations who provide grants), and complex volunteer jobs for a non-profit. We are able to track and analyze all of this information through Knack. I especially like that we can attach documents to records in Knack so all of the information we need is right in one place. Also, being able to set up scheduled reminders is a lifesaver to ensure that we won't miss deadlines for important tasks.

Pros

I like that in Knack I can access all-inclusive data, and see it reported in a variety of ways. I can opt for simple summary reports, more complex detailed reports, or even colorful and pretty graphs. I can use a wide variety of parameters to create the report, and I can sort the included data in a variety of ways. I can also export data in different formats. Knack is extremely flexible for me. Full disclosure - I am a frequent Knack user, but I do not record data into Knack, nor do I set up the databases at all. That magic is all done by someone else, so I cannot comment on the administrator aspects of Knack.

Cons

Sometimes Knack will log me out while I am in the process of using it. I try to accept the blame when this happens because I always have too many tabs open in my browser, and I often work in 2 different sections of Knack simultaneously. However, it is definitely frustrating.

Also, I have a pet peeve about the number of items I can view in one page of a report. For a report with lots of items, I have to navigate forward or back between many pages. I would much prefer to scroll further down the same page to see data in a long report. I don't know of any way to alter the number of items per page.

Leanne W.
  • Industry: Nonprofit Organisation Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
2
Ease of Use
5
Customer Support
2

3
Reviewed on 5/11/2019

Numerous bugs and lack of customer service taint an otherwise useful tool

This system worked well for what we needed this year. The main need was to create a system to enter and track points from our various members for year-end awards. This was a complex system to build because of the many different categories involved, and so far Knack has handled it. Building the system was extremely frustrating at times, as fields and properties would sometimes refuse to update, or the system would just hang and not do anything. I have built other apps with much the same issues. Customer service was initially helpful but now seems to ignore my requests for looking into bugs even after multiple attempts to have them resolved. We are on the middle tier plan. For example in one of my apps, the app simply hangs if I sort a certain table by one of the fields. Their answer was to not sort it by that field when using the app. I have also had records that should have been deleted not be deleted. I have put my own stop checks into the app and have not had any corrupted data as of yet, but the issues I've had do concern me.

Pros

-Easy to learn and build numerous apps
-Lots of functional field types
-Easy to customize CSS and Javascript for each app if desired
-Excellent price point

Cons

-Very buggy
-Customer service was initially very responsive, but eventually stopped responding to my requests for simple bugs in my app to be fixed, even after numerous attempts to resolve.

Alternatives Considered

MyTaskHelper, Caspio and Tadabase

Reasons for Switching to Knack

Caspio was too expensive for what we received. Tadabase and QuintaDB are not fully realized yet and did not have the required calculation fields necessary.
Patrick A.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 27/04/2020

Game changer

Game changer. Cant imaging our business without it. The speed in which we can develop apps to run companies is unmatched. We have tried to find a replacement, there isn’t one. Also a big bonuses is how quickly this scales. We run family owned plumbing operations up to globally companies operating in several countries all from the same platform with no need of expanding local server resources.

Pros

The fact that the software acts like a native app but is in reality a micro website. Edit and upgrades are pushed out with a refresh with having to go through the process of submitting to an App Store. Also dont need to develop for different platforms/screen sizes. One size fits all

Cons

There are several features that have been requested over the years from many users that seem to be left behind. The biggest one in 2020 is that the mobile side needs a big upgrade in order to compete with native apps. A big one for us is uploading of photos on the mobile side. Its very cumbersome and slow. We have lost a few jobs because of this. Need some sort of mobile app that connects to these databases.

Alternatives Considered

Zoho CRM, Claris FileMaker and Quickbase

Reasons for Choosing Knack

The biggest one was setting up remote servers. Plus the ease of development. Although FileMaker gives a much more expanded design aspect, we preferred speed of development and deployment over this.

Switched From

Claris FileMaker

Reasons for Switching to Knack

Only need to develop one platform, the speed of edits, the ability to develop on an iPad, the ease of adding multiple users
Andrew C.
  • Industry: Food Production
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/04/2020

Knack helps us make chocolate more efficiently

Knack allowed us to set up our own "app" by creating a simple database with a front end for users. With limited resources for programming, I learned how to run the builder myself and set the program up for my team. Our Operators enter production data through the interfaces and we've been able to make the system work well enough that I do not need to enter into the builder to fix data errors. Our production managers use their custom interface to ensure records were entered correctly on a daily basis. This eliminated a huge amount of physical paperwork. It also allowed me to have summarized plant performance by a set time on the following production day.

Pros

The pricing model makes it an easy sell to get started. You don't have to pay per user, so if you aren't sure whether you'll be able to achieve your goals, it provides a low cost opportunity to make an attempt.

Cons

My biggest concern is that our app has become complex enough that it will be difficult for it to be handed off to a new user in the future. Once the software is launched for the team, any changes you make are in effect instantly - there's no opportunity to preview them and roll them out later. Additionally there are a couple of glitches in the builder interface which are frustrating at times. Knack is in Beta with a new interface and I anticipate that these will be resolved.

Alternatives Considered

Smartsheet, Microsoft Excel and Microsoft SharePoint

Reasons for Switching to Knack

Smartsheet was too expensive. Excel would not have been stable enough for our goal. SharePoint is not user friendly enough for the builder. The pricing model for Knack makes it very easy to get started.

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