Innago

Pros

99.9% of my property management business I run my Innago phone app. Innago has been a one stop shop for me that is easy to use, customizable and affordable. Innago is the 1st app that has been able to easily allow me to manage income and expenses of all my properties & from my phone. Multi-Family, SF, condos & medium-term rentals. Being able to customize templates for applications, leases, etc. by location and property is amazing. Keeping track of all my expenses was the hardest for me to do. The ability to use my phone to snap a photo of all the invoices & receipts I get and assign expense to a property or individual unit is something I LOVE and so does my accountant. Innago also allows me to set access levels & make reports for partners/investors by property or unit.
I’ve only been self-managing for a couple of years. The last year using Innago I’ve been able to focus my time & money on growing my business and less time managing.

Cons

Some invoices have issues being scanned. Uploading invoices don't get scanned. I’ve had some issues with some templates that the inserted fields shift after signature.

Alternatives Considered

Reasons for Choosing Innago

Switched From

Reasons for Switching to Innago

Pros

Easy to use interface and everything I need to manage my properties! The customer service is also quick to respond when I have questions!

Cons

The only thing I've noticed that would be very helpful is to have the ability to rearrange listing photos but I've been told that is being worked on.

Alternatives Considered

Reasons for Switching to Innago

Pros

Good for landlord who have one apartment only.

Cons

TONS of issues, glitches, and customer service mistakes that will cost you time.

Pros

Innago is a great platform for small to landlords. It allows a user to manage most aspects of their rental property. I love it's simplicity and advanced features. The price is the #1 selling point at the moment. Their support is quick to respond and resolve issues or keep you informed about the progress of a resolution.

Cons

I did not like that the the platform lacked a messaging feature. At the moment they are working on one. I would also like to see an improvement on their electronic signature documents.

Alternatives Considered

Reasons for Choosing Innago

Switched From

Reasons for Switching to Innago

Pros

Being able to access it anywhere. I travel a lot so convenience is important to me

Cons

Payment processing time and their response time when you have a issue is a bit delayed

Alternatives Considered

Reasons for Switching to Innago

Pros

Innago has made it so much easier to manage our properties.

Cons

I don't believe Innago is as user friendly as it could be.

Pros

I liked that it took the guess work from me in finding a renter. It was able to successfully identify renters after they completed the criminal background and income verification process.

Cons

Some of the potential renters never completed the application or appeared to be stuck. I walked a few people through the process but it didn't seem to anything related to Innago website itself. I feel that the users were unfamiliar with this form of technology in completing a rental application.

Pros

The easy assessability for all of his features and products!

Cons

I guess a feature where I could report tenants on time payment to the credit bureaus would be pretty cool

Pros

Ease of use for landlord and tenant, quality and response time of support, important notifications and seamless EFT. We really like to track maintenance requests and receipts for tax purposes.

Cons

There were some slightly less than clear instructions in setup but customer service clears it up.

Pros

I enjoy how simple it is, and being a new landlord, it provides me step by step and communicates with my tennants.

Cons

So far I haven't found anything that I didnt like. Maybe the lease section that was hard to get signatures so that could be updated.

Pros

I like that it gives me a professional look the most while being free for me to use. It is a great way to participate in the modern age w/o it being expensive for those of us who are using it for a unit or two. My only alternative would be traditional pen and paper which I like to avoid as someone younger myself!

Cons

It can be a bit overwhelming to start, but I think that argument could be made for any program when you are encountering a new UI.

Pros

What I like the most of Innago is that it is so easy to use. I started off with no experience and I was able to setup my tenants with no hassle. The tracking of payments is probably my favorite thing thus far. I am able to keep all my tenants document in one application.

Cons

I would say the small thing that is a bit of a hassle is adding multiple tenants to the same house hold but other than that everything is smooth.

Pros

Innago impressed me with its exceptional features and functionalities. One standout aspect is the seamless integration of various property management tasks into a single platform. From rent tracking and tenant communication to maintenance requests and financial reporting, Innago provides a comprehensive solution that streamlines property management processes. This all-in-one approach significantly improves efficiency, saves time, and enhances overall productivity.Furthermore, Innago's user-friendly interface deserves praise. Navigating the platform and accessing its features is intuitive and straightforward. Even for individuals without extensive technical expertise, Innago offers a hassle-free experience, allowing property owners to focus on their core responsibilities rather than getting bogged down by complex software.Another significant advantage of Innago is its robust customer support. The Innago team has consistently provided prompt and helpful assistance whenever I encountered any issues or had questions. Their dedication to customer satisfaction and willingness to go the extra mile in resolving concerns have greatly contributed to my positive experience with the platform.

Cons

While Innago has been an excellent property management solution overall, one aspect that could benefit from improvement is the reporting customization options. While the platform offers standard financial reports, having the ability to customize and tailor reports to specific requirements would be a valuable addition. This would allow users to extract and analyze data in a way that aligns precisely with their unique needs and preferences.

Pros

Free Besides credit card fees and great customer service

Cons

Would add a few features but overall satisfied

Pros

Very intuitive and clean user interface, excellent customer support, easy to use

Cons

Still a young company so some niche features are not fully mature, overall very good as they have made significant improvements quickly

Pros

I like the ability to collect rent, have maintenance requests, list rentals on different sites, mobile app. It's also easy to get up and running.

Cons

I wish you could send out addendums with the lease instead of after the lease is already signed. I also wish the security deposit could be sent by the incoming tenants before the landlord needs to sign.

Pros

It is free and it allows you to manage the property (collect money, get service requests, sign contracts, etc.).

Cons

As with every platform there is a learning curve, but nothing serious.

Pros

Has just about every feature built into the platform that a beginner to mid-level property manager would need. On top of that, cannot beat the pricing. Once you learn how to navigate the platform, it's a great tool.

Cons

Some items were difficult to locate or took some time playing around to get the way I wanted.

Pros

Costimwr service, ease of use, price point

Cons

I enjoy the app and all of its features

Pros

I love everything about Innago. What I love most is how everything is in one place. Application, background, credit and income verifications, the lease and even rent can be paid through Innago.

Cons

There is nothing that I dislike about Innago

Pros

The best free property management software that allows you to create and sign leases, screen tenants with background checks, split disbursements of rental payments from multiple properties amount multiple bank accounts as well as integration with tenant search websites such as zillow to provide assistance with filling vacancies. Very easy to use. I manage seven properties shuck include long term rentals as well as my short term renters and traveling nurses and Innago makes my life so much easier.

Cons

I would love to see an update to the mobile app because it takes a bit longer to do things via the app rather than when I’m logged in to the Innago site.

Pros

The monthly tenant reminder for rent payment and online payment deposited directly to bank account.

Cons

First time set up can be lengthy and overwhelming

Pros

It's very easy for tenants to sign up and pay/automate rent payments. It's also affordable.

Cons

I find the UI to be very messy at times. It seems that some features could be combined to make for a cleaner experience where it's easier to find what I'm looking for.

Alternatives Considered

Reasons for Switching to Innago

Pros

Makes my job as a landlord, very easy and simplified rent collection

Cons

Sometimes the App freeze and make me reset

Pros

I’ve just started using Innago to help me manage my rental property. I’ve loved all of the services they offer on one platform: listings, lease management, payment collection, expense tracking, maintenance requests, and financial reporting. Every other service I looked at either was missing some of these or charged extra for each thing. Innago has been easy to implement and has elevated the service provided to tenants.

Cons

I’ve been a bit disappointed in the expense tracking and financial reporting to this point. I chose the system specifically because it offered these. My experience so far is that entering expenses takes longer than anticipated and the financial reporting is limited. All things I am sure will improve over time.