About Epic

Epic is a cloud-based healthcare solution designed for various sectors within the medical industry. It primarily targets health systems, clinics, post-acute care settings, payers and other spaces focused on enhancing patient and provider experiences. The platform helps manage patient records, facilitate seamless communication and more. Additionally, Epic is engineered to integrate across multiple healthcare infrastructure components to streamline operations and optimize service delivery efficiency. Modules include dashboards that combine and display clinical and financial metrics as well as customizable templates. In the health systems and clinics segment, Epic is instrumental in managing large-scale electronic health records (EHR). It is designed to store vast amounts of patient data securely and make this information accessible across different health departments. It enables care and support healthcare professionals in delivering tailored patient treatments. Additionally, the tool's capability to synchronize patient data across various service points plays a crucial role in facilitating comprehensive treatment approaches. For post-acute settings, Epic provides features that support detailed and continuous care plans suitable for patients requiring long-term care. The solution helps manage patient progress, monitor recovery and adjust treatment plans as necessary to accommodate changing health statuses. Additionally, it facilitates communication between primary healthcare providers and post-acute care staff, ensuring all patient needs are effectively met and documented. The tool also supports telemedicine options that allow doctors to communicate with patients via a video platform and offers mobile and tablet functionality. In the payer domain, Epic contributes to streamlining billing processes, managing claims and supporting other administrative tasks associated with healthcare payments. It provides tools that ease the extraction and analysis of financial data, helping payers and providers streamline the reimbursement processes and manage administrative costs. Additionally, Epic's robust data management capabilities also aid in regulatory compliance and ensure accuracy in financial reporting. Epic also includes features that prioritize patient engagement and satisfaction. It offers tools such as patient portals that allow individuals to access their medical information, message doctors, schedule appointments, manage medical history and communicate directly with their healthcare providers. Additionally, features such as online bill pay and personalized health assessments help optimize patient satisfaction levels. For the care sector, Epic assists with fast-tracking patient information between emergency departments and specialty doctors, streamlining wait times and optimizing overall service quality. Additionally, handy features, such as mobile check-ins and appointment scheduling help optimize the convenience for patients seeking urgent care. Epic fulfills diverse needs across the healthcare sector by extending into life sciences, care in the home and social safety networks.
Epic Software - Epic patient record

Epic pricing

Epic does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Epic Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.0
Functionality
4.3
Ease of Use
4.0
Customer Support
4.2
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All Epic Reviews

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397 reviews
Karina
Karina
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 25/03/2024

Always evolving to meet the needs of clinicians and patients

Pros

Epic has regular updates to make charting more efficient and easier.

Cons

There are limits to using the smart phrases in the SOAP note template for daily notes.

Bryson
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 11/01/2025

Great Use for All healthcare field workers.

Overall i think its necessary for hospitals to use this system because of its access to handle as much information as it can.

Pros

I appreciate the functionality of EPIC and how its manages the files of all our patients in our hospital and different hospitals.

Cons

It sometimes feel like its too much to look at sometimes. when its so much information it sometimes can be a bit much to handle when in a hectic situation.

Joy
Joy
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
0

3.0
Reviewed on 30/12/2024

Meh........

I had to use it while in medical school. Although I have used worse (Cerbo), I have used better (Elation). I wouldn't choose it if given the choice.

Pros

Neutral colors. Smart phrases that the user creates make for great shortcuts.

Cons

Multiple screens making it difficult to find things. It's like playing hide and seek, and not often successfully.

Kendall
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/11/2024

Epic is EPIC!

Pros

Epic is an EMR that replaces the need for multiple complex systems. Out of the box, it is excellent, however becomes even more powerful as you continue to customize to your needs.

Cons

It can only be directly purchased if you are meet the minimums. I have individual providers I know who'd love to use it in their smaller practice.

Amanda
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

4.0
Reviewed on 13/01/2025

EPIC great compared tonother systems

I would day my overall experience has been great.

Pros

Most things are in one spot for you to view and update as needed.

Cons

There isn't really anything negative to say but if i had to say anything it would be the way you cant exit a chart if thete is hard stops

Kaosha
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

3.0
Reviewed on 21/12/2024

Not the best or the worst

I give it a fair experience. Because of how slow it is sometimes

Pros

I like how everything is so condensed. But at the same time you still have everything that you need. When something goes wrong it seems like they jump straight on the problem.

Cons

It’s soooo slow sometimes. I feel like it crashes when everyone is on at one time.

Dialecti
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 21/01/2025

Epic electronic medical record

Widespread use so familiar to many without having to keep learning new EMRs.

Pros

Used in hospitals as well as offices so use becomes easier over time.

Cons

Text typing is required as opposed to just clicking choices.

Damaris
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/01/2025

EPIC PSC REVIEW

EPIC is such a great EMR system to use. I am using it everyday for my job, and it's been a great experience this last month

Pros

How easy it is to work. I started using EPIC a month ago, and was able to pick up on it very fast.

Cons

No dislikes on EPIC! it's been super great and easy

Scott
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 27/12/2024

Epic Review

I have a positive experience with Epic tracking revenue cycle KPIs for a large healthcare organization.

Pros

It is easy to access real-time clinical and financial data in one system. It is easy to navigate and find patient information.

Cons

It hard to track historical data if we are trying to trend denials.

Olivia
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 26/12/2024

Easy to navigate and versatile

Pros

I like the versatility of Epic and how many feature it has. I used it daily while working at the hospital and it was easy to navigate.

Cons

It felt a bit analog and outdated when I used it, but it was still functional.

Benjamin
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
1
Customer Support
2

2.0
Reviewed on 17/01/2023

Epic is Aweful

Exhausting. Worst system I’ve used for documenting notes and workflow.

Pros

Billing and coding. I believe this is why it was purchased

Cons

Takes forever to document a visit. Too many clicks. Hard stops. Too many ways to do tasks. Workflow is terrible.

Bei
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 3/05/2022

The worst end

It’s not designed to help pts. It’s designed to maximize billing .

Pros

Care everywhere helps with looking at info from other institutions

Cons

The implementation of this software at our hospital was a disaster. Orders were incorrect . Some medications were 10x the dose. There were no epic super users nearby. Because orders were built incorrectly, a pharmacist could change an order of mine without my cosignature and it was an erroneous change that could have resulted in a patient death. There is no quality control with the rollout . Many of the treatment plans were incorrect so you have to place a ticket for everything. The training was poor so most people don’t know how to use it so you have to change everything . The problem list takes forever to clean up. There are alerts that go off constantly, many of which are incorrect. You can be in the middle of an order and an alert pops up. There are hundreds of canceled orders that aren’t really canceled . Same with overdue orders. I mean there is no way for a human to distinguish the important stuff from the noise . The inbasket is horrible to use because you can’t include your nurse or scheduler on the same message as your pt and because it’s flooded with messages. Your phone constantly goes off in the middle of the night with critical alerts even though a nocturnist is in the hospital and can actually address these issues. But you are the one being woken up. Unfortunately because epic has a monopoly and because hospital administrators who don’t have to use this make all the decisions, they chose this software because it maximizes billing . It is demoralizing .

Aiya
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 25/03/2024

User-friendly Service

Pros

EpicCare is easy to navigate and is visually appealing. The simplicity in its design makes it very user-friendly and provides efficiency.

Cons

I do not particularly like that there is no user guide to show all the features EpicCare offers. I am aware that EpicCare has numerous tools and resources that can especially be useful in my role as a Research Coordinator. It is difficult finding those tools and learning how to best use them without guidance.

Colin
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 16/09/2024

EpicCare is a great EMR

Overall it's a good application, though sometimes with Citrix it can be hard to launch, but that's a Citrix issue.

Pros

Responsive and stable, good to access data from other institutions

Cons

UI is a little bit crowded. Getting to know the interface can take some time.

Jammie
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 19/02/2024

Epic is my favorite system to use

Overall it is one of the easiest health care systems I have used. I wish all facilities had this program.

Pros

The best part about Epic is that its an easy system to use and all the information is in the patients chart.

Cons

You do have to do a little digging into the charts to find out older information on the patient.

Ben
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 26/03/2024

EpicCare Review

We really enjoy EpicCare so far and plan on implementing it in other clinics.

Pros

I really liked how easy EpicCare is to work with. You can move around from patient to patient, labs, procedures, etc. with ease.

Cons

I thought the scheduling aspect of EpicCare was a little cumbersome. I don't work with scheduling much though.

Wangutusi
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/10/2023

Uganda epic care EMR

improving on the communication skills

Pros

Timely, accurate, complete, faster and affordable.

Cons

Affordable, accessible, completed, recognized, reliable.

Roxanne
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

3.0
Reviewed on 19/10/2023

Positive reviews

n/a

Pros

Easy access to all the patient's information.

Cons

At times the system would stall, or sometime document could not be printed.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 1/06/2023

Has made my job easier

I would definitely recommend this to anyone who I know needs help in the patient setup/service in the medical field. It’s also a huge help in the revenue cycle as well.

Pros

The one tab-click solutions. There isn’t a need to search around this software.

Cons

The billing portion took a while to get used to.

Hana
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 2/11/2023

Epic Review

Pros

You can find everything about patients in one place

Cons

Sometimes I can't know where to find tabs related to patients

Kim
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
0

4.0
Reviewed on 11/03/2023

One of the best

Pros

There are so many things you can do with epic, as far as patient care, it’s excellent to sync all of the persons info to one place. It’s easy to input data, and easy to review. I consider it to be a safe software and feel confident it protects the information that’s entered.

Cons

The only con is that it can be overwhelming, especially if you’re trying to teach someone who isn’t great with computers in general. Once you know what you’re doing it flows smoothly.

Jessica
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 30/12/2022

Ability for complete healthcare management via one software is a game changer.

Pros

As both a clinical, healthcare worker and healthcare manager, epic is very much the ideal EMR. Not only is it easy to use and train new staff on but having everything needed for different positions within the clinic and hospital is extremely valuable. being able to customize views for different positions, as well as access levels order writing has been very helpful

Cons

Because epic is so integrated and allows health services to function completely. It is a very expensive software, and may not be reasonable for a single provider or very small, healthcare operation.

Ash
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3.0
Reviewed on 31/08/2022

Epic - Great idea, terrible in practice

Difficult and frustrating, as it delays care and charting when it goes down or causes issues due to lack of adjustment that can be done to expand on info or change info

Pros

Useful due to the amount of shared info between hospitals systems and doctors,
Makes consistent treatment easier and more accurate

Cons

Too many tabs, too many drop down boxes and limitations to what can be documented, constantly freezing, going down or causing errors

Darpan
Darpan
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 25/11/2021

Impressed with tool

Love it!

Pros

Great ehr tool a hospital should have. Love features and capabilities.

Cons

Resources are not available easily. You need to be associated with a organization using it in order to get it’s materials.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 8/09/2018

Oh so easy to use

Pros

Being both a builder and a user of several ehrs I do believe that this product is is very user-friendly. I am in a nurse informaticist. And the features and functionality available truly help arcare providers be able to care for and document the care they give.

Cons

I do believe there are several kinds and maybe it's just with what has happened within our organization but there is an ability to have too many variations in documentation which leads to discrepancy. Additionally from what I understand from the AC and am there is not a good way to search for these discrepancies in the system once they are built. The AC and am's that are sent to support future go lives as in our instance where we added on 14 new hospitals they did not have the level of experience to support our organization.

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