--- description: Review of Epic Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Epic | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/8/electronic-medical-record-software/software) > [Epic](/software/3954/epiccare) # Epic Canonical: https://www.softwareadvice.co.nz/software/3954/epiccare Page: 1 / 19\ Next: [Next page](https://www.softwareadvice.co.nz/software/3954/epiccare?page=2) > Epic is a cloud-based healthcare solution designed for various sectors within the medical industry. It primarily targets health systems, clinics, post-acute care settings, payers and other spaces focused on enhancing patient and provider experiences. The platform helps manage patient records, facilitate seamless communication and more. Additionally, Epic is engineered to integrate across multiple healthcare infrastructure components to streamline operations and optimize service delivery efficiency. Modules include dashboards that combine and display clinical and financial metrics as well as customizable templates. In the health systems and clinics segment, Epic is instrumental in managing large-scale electronic health records (EHR). It is designed to store vast amounts of patient data securely and make this information accessible across different health departments. It enables care and support healthcare professionals in delivering tailored patient treatments. Additionally, the tool's capability to synchronize patient data across various service points plays a crucial role in facilitating comprehensive treatment approaches. For post-acute settings, Epic provides features that support detailed and continuous care plans suitable for patients requiring long-term care. The solution helps manage patient progress, monitor recovery and adjust treatment plans as necessary to accommodate changing health statuses. Additionally, it facilitates communication between primary healthcare providers and post-acute care staff, ensuring all patient needs are effectively met and documented. The tool also supports telemedicine options that allow doctors to communicate with patients via a video platform and offers mobile and tablet functionality. In the payer domain, Epic contributes to streamlining billing processes, managing claims and supporting other administrative tasks associated with healthcare payments. It provides tools that ease the extraction and analysis of financial data, helping payers and providers streamline the reimbursement processes and manage administrative costs. Additionally, Epic's robust data management capabilities also aid in regulatory compliance and ensure accuracy in financial reporting. Epic also includes features that prioritize patient engagement and satisfaction. It offers tools such as patient portals that allow individuals to access their medical information, message doctors, schedule appointments, manage medical history and communicate directly with their healthcare providers. Additionally, features such as online bill pay and personalized health assessments help optimize patient satisfaction levels. For the care sector, Epic assists with fast-tracking patient information between emergency departments and specialty doctors, streamlining wait times and optimizing overall service quality. Additionally, handy features, such as mobile check-ins and appointment scheduling help optimize the convenience for patients seeking urgent care. Epic fulfills diverse needs across the healthcare sector by extending into life sciences, care in the home and social safety networks. > > Verdict: Rated **4.4/5** by 453 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 453 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Epic Systems - **Founded**: 1979 ## Commercial Context - **Pricing Details**: Contact Epic Systems for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, Finnish, Spanish - **Available Countries**: Australia, United Kingdom, United States ## Features - Appointment Scheduling - Automated Scheduling - Billing & Invoicing - Charting - Claims Management - Claims Scrubbing - Client Portal - Coding Assistance - Compliance Management - Compliance Tracking - Customisable Templates - Decision Support Software - EDI - EMR/EHR - Electronic Payments - Financial Management - For Medical Purposes - For Obstetrics & Gynecology - For Orthopedics - HIPAA Compliant ## Support Options - Email/Help Desk - Chat ## Category - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/8/electronic-medical-record-software/software) ## Related Categories - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/8/electronic-medical-record-software/software) - [Certified EHR Software](https://www.softwareadvice.co.nz/directory/350/onc-atcb-certified-emr-software/software) - [OBGYN EMR Software](https://www.softwareadvice.co.nz/directory/9/obgyn-electronic-medical-records/software) - [Medical Billing Software](https://www.softwareadvice.co.nz/directory/11/medical-billing-software/software) - [Orthopedic EMR Software](https://www.softwareadvice.co.nz/directory/106/orthopedics-software/software) ## Alternatives 1. [Fusion](https://www.softwareadvice.co.nz/software/395326/fusion-web-clinic) — 4.3/5 (708 reviews) 2. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (858 reviews) 3. [Alleva](https://www.softwareadvice.co.nz/software/365334/alleva) — 4.5/5 (282 reviews) 4. [ModMed](https://www.softwareadvice.co.nz/software/2446/electronic-medical-assistant) — 4.4/5 (365 reviews) 5. [AestheticsPro](https://www.softwareadvice.co.nz/software/73167/aesthetics-pro) — 4.4/5 (637 reviews) ## Reviews ### "EPIC for your Medical needs\!" — 5.0/5 > **Kerry** | *29 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I really like EPIC it truly packs a lot of information and processing through A EHR system turning it a stream flow from the beginning at scheduling to finalizing claims and submitted statements to patients. > > **Cons**: I honestly can say I have worked in many EHR and Medical Billing systems and EPIC is a platinum platform for everything Medical. I would not say I dislike anything about EPIC. > > My over all experience has been smooth, easy user friendly system keeping all medical software together in one place. Eliminates many different systems. ----- ### "Happy Epic User" — 5.0/5 > **Shirley** | *1 December 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Epic is a very comprehensive electronic medical record system and seamlessly integrates all outpatient and inpatient records for patients. > > **Cons**: One thing I like least about Epic is the process with making changes and technical builds in Epic. The clinical and technical process can be quite time consuming. > > My overall experience with Epic has been a positive one. I personally enjoy Epic system more than the old system. ----- ### "Harder to learn but full of useful features" — 5.0/5 > **Shannon** | *9 October 2022* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The integration of medical records from outside facilities that use the same software is the best part about epic. Patients many times go to other facilities and typically don’t bring those records with them. Being able to view outside labs, notes, and results at the click of a button is life saving. > > **Cons**: Sometimes there are too many features. If there was a way to “opt out” of certain features it would help to declutter and focus. ----- ### "Epic very efficient" — 5.0/5 > **Tabatha** | *9 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Epic is how comprehensive and integrated the platform is. It brings together patient records, scheduling, billing, and communication in one place, which really streamlines workflows and reduces the need for multiple systems. The user interface is consistent across modules, and once you get familiar with it, it becomes very efficient to navigate. I also appreciate the strong reporting tools and the ability to customize certain features to fit different organizational needs. > > **Cons**: What I liked least about Epic is that the system can feel overly complex and difficult to learn, especially for new users. The interface isn’t always intuitive, and it often takes significant training to become comfortable using it efficiently. Additionally, some workflows require too many clicks, which can slow down productivity. Customization options, while powerful, can also make the system inconsistent across different organizations, leading to confusion when switching environments. > > Overall, my experience with Epic has been positive. It’s a powerful and reliable platform that effectively centralizes many aspects of healthcare operations, which helps improve organization and coordination. While there is a learning curve and some workflows can be time-consuming, the system becomes much more efficient with regular use. Its robust features, strong data management, and wide adoption across healthcare organizations make it a valuable tool despite some usability challenges. ----- ### "Powerful and Easy to Use, But Comes at a Price" — 5.0/5 > **Verified Reviewer** | *18 April 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Epic stands out for its intuitive interface and fast performance. Despite being a feature-rich platform, it’s relatively easy to navigate once you’re familiar with the layout. The system loads quickly and handles large volumes of patient data without noticeable lag, which makes a real difference during busy clinic days. > > **Cons**: The biggest drawback is the cost. Epic is one of the more expensive EHR solutions on the market, and for smaller practices, the licensing and implementation fees can be a significant financial burden. The value for money doesn’t always feel justified, especially when some features go underutilized. > > Overall, Epic is a powerful and reliable EHR system that delivers on performance and usability. It streamlines clinical workflows and helps staff stay organized and efficient. However, the high price point is a barrier for many practices. If budget is not a constraint, Epic is a solid choice for healthcare organizations looking for a dependable, fast, and user-friendly platform. ----- Page: 1 / 19\ Next: [Next page](https://www.softwareadvice.co.nz/software/3954/epiccare?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/3954/epiccare) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data