--- description: Review of Vivantio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vivantio | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Vivantio](/software/394868/vivantio-pro) # Vivantio Canonical: https://www.softwareadvice.co.nz/software/394868/vivantio-pro Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/394868/vivantio-pro?page=2) > You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond basic ticketing and disconnected tools to a single platform for delivering exceptional service. Whether you're supporting employees, customers, or both, Vivantio enables IT, Customer Service, HR, Facilities, Finance, Legal, and GRC teams to standardize processes, automate workflows, and continually improve service delivery from one configurable platform. Built for organizations that need enterprise capabilities without enterprise complexity, Vivantio combines the flexibility of a modern cloud platform with the depth of Enterprise Service Management. Configure workflows without code, adapt each team's processes independently, and scale confidently as your organization grows. Organizations choose Vivantio because it helps them: Move beyond basic help desk software to real service management Centralize IT and business service teams on one platform Configure workflows without developers or custom code Automate routing, approvals, escalations, and service processes Improve service quality while increasing team capacity Deliver measurable business outcomes through reporting and continual service improvement Key capabilities include: Incident, Problem, Change, Request, Asset, Configuration, and Knowledge Management Workflow automation, approvals, business rules, routing, and SLA management Self-service portals and branded service experiences Enterprise reporting, dashboards, and analytics AI-assisted service capabilities, including sentiment analysis and intelligent recommendations FLEXBridge Integration Framework with 600+ integration possibilities and a comprehensive Open API With flexible licensing, rapid implementation, feature-inclusive pricing, and dedicated in-house Professional Services, Customer Success, and Support teams, Vivantio helps organizations modernize service operations without the cost and complexity of traditional enterprise platforms. > > Verdict: Rated **4.3/5** by 178 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 178 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vivantio - **Location**: Boston, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Vivantio offers flexible licensing options—including named, concurrent, mixed, and pooled licensing—so organizations can choose the model that best fits their teams, workflows, and budget. Every Vivantio subscription includes our complete Enterprise Service Management platform with feature-inclusive pricing—no hidden modules or surprise add-on costs. Every subscription includes: All Vivantio platform features Choice of regional data centers In-house Professional Services Dedicated Customer Success Manager US \& UK-based telephone, email, and self-service support Volume discounts begin at approximately 15 users and can reach up to 40% based on deployment size. Educational institutions receive a 5% discount, while qualifying nonprofit organizations receive a 10% discount. Contact our team to discuss the best licensing model and pricing for your organization. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English, English - **Available Countries**: Andorra, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Belgium, Botswana, British Virgin Islands, Bulgaria, Canada, Costa Rica, Croatia, Cyprus, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Egypt, Equatorial Guinea and 66 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Active Directory Integration - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing ## Integrations (57 total) - AnyDesk - Azure AI Speech - Azure AI services - Azure DevOps - BeyondTrust Remote Support - ChatGPT - Datadog - Device42 - Gemini - Gmail - GoTo Connect - Google Drive - Google Workspace - HubSpot CRM - HubSpot Marketing Hub ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) ## Alternatives 1. 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This really comes in handy during holidays when I am covering multiple sites. > > **Cons**: It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents. ----- ### "Vivantio review" — 4.0/5 > **Luisito** | *8 September 2023* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: The level of support contributes to a positive user experience and helps users maximize the value they get from Vivantio. > > **Cons**: Particularly when dealing with large amounts of data or during peak usage times. > > Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities ----- ### "My Vivantio Review" — 3.0/5 > **Nathan** | *3 February 2017* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good. > > **Cons**: i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great > > Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good. i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great ----- ### "Best Part of Vivantio has been the Approval Process" — 4.0/5 > **Polly Ann** | *6 April 2021* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent. > > **Cons**: The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent. ----- ### "Our IT support staff use this software to manage helpdesk calls efficiently, great for all businesse" — 4.0/5 > **Andy** | *15 February 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status. We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced. Change Management - We use this for major changes to the network with our network team, and much more listed below. Ticket Templates Automated Ticket Routing Built in Reports Service Level Agreements (SLA) Asset Management / CMDB Asset Audit Trail Custom Report Builder Data Export (PDF, XML, CSV) Business Rules Engine Automated Escalation Rules Self-Service Web Portal Tasking Customizable Views Build-in Interactive Reports Custom Reports Builder Service Level Man > > **Cons**: some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done. > > : Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/394868/vivantio-pro?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/394868/vivantio-pro) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data