--- description: Review of Vivantio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vivantio | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Vivantio](/software/394868/vivantio-pro) # Vivantio Canonical: https://www.softwareadvice.co.nz/software/394868/vivantio-pro Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/394868/vivantio-pro?page=2) > Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses. Vivantio offers flexibility without sacrifice: - Future-proof your support teams with a solution that scales as you grow - Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging - Centralize all your support teams – internal and external facing – in a single tool - Onboard in days -- not months -- with the help of a dedicated implementation manager - Connect with a real person on our in-house support team when you have a question - Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer Key features include: - dashboards - charts and reports - routing and escalation - assignments - forms with custom fields - incident management, problem management, and change management - workflow tracking - configurable ticketing - knowledge management - branded self-service portals - CRM The system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts. Vivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base. > > Verdict: Rated **4.3/5** by 178 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 178 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vivantio - **Location**: Boston, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected. Price includes: -Every Vivantio feature -Choice of data centers -In-house Professional Services -Customer Success Manager -Vivantio US \& UK Telephone, Email and Self Service Support Volume discounts start at around 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management ## Integrations (18 total) - Azure DevOps - Datadog - Gmail - Jira - Lansweeper - Loggly - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Teams - New Relic - Okta - OpsGenie - PagerDuty - Salesforce Platform ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [Knowledge Management Software](https://www.softwareadvice.co.nz/directory/1884/knowledge-management/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) ## Alternatives 1. [NinjaOne](https://www.softwareadvice.co.nz/software/349671/ninjarmm) — 4.7/5 (282 reviews) 2. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews) 3. [Atera](https://www.softwareadvice.co.nz/software/125932/atera) — 4.5/5 (446 reviews) 4. [Action1](https://www.softwareadvice.co.nz/software/261079/action1) — 4.9/5 (237 reviews) 5. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Great and intuitive interface. Easy to use" — 5.0/5 > **Malhar** | *30 August 2017* > > **Pros**: My favorite feature is the filters. I can cover multiple sites and check all of my team mates ticket queues with one click of a button. This really comes in handy during holidays when I am covering multiple sites. > > **Cons**: It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents. ----- ### "Vivantio - Link Group" — 4.0/5 > **Kit** | *8 August 2024* | Civic & Social Organisation | Recommendation rating: 7.0/10 > > **Pros**: Support for IT Service Management Highly configurable Responsive support > > **Cons**: Interface not customisable in the way I would like (make text black, not grey, for ease of reading, reduce white space, display key ticket data at all times) > > Vivantio have been a good supplier to work with, and the product has transformed our digital service delivery ----- ### "My Vivantio Review" — 3.0/5 > **Nathan** | *3 February 2017* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good. > > **Cons**: i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great > > Overall, vivadesk is quite good. the incident management and notes being dislayed on the main screen is very good. i'd prefer if the calls could be viewed in one form, that I could scroll though. the tabs are quite slow to transition and throughout the day this adds up. if all the information was available from one scrollable page, that would be great ----- ### "Vivantio review" — 4.0/5 > **Luisito** | *8 September 2023* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: The level of support contributes to a positive user experience and helps users maximize the value they get from Vivantio. > > **Cons**: Particularly when dealing with large amounts of data or during peak usage times. > > Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities ----- ### "Best Part of Vivantio has been the Approval Process" — 4.0/5 > **Polly Ann** | *6 April 2021* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent. > > **Cons**: The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.nz/software/394868/vivantio-pro?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/394868/vivantio-pro) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data