--- description: Review of Dameware Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dameware | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Dameware](/software/394300/dameware) # Dameware Canonical: https://www.softwareadvice.co.nz/software/394300/dameware Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/394300/dameware?page=2) > DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets. The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing. DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates with SolarWinds Help Desk. > > Verdict: Rated **4.5/5** by 244 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 244 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$540.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: DRE is based on an annual subscription. DRS is a one-time perpetual license - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Canada, Japan, United States ## Features - Access Controls/Permissions - Access Management - Audit Trail - Authentication - Automated Routing - Chat/Messaging - Customisable Branding - Customisable Reports - Event Logs - File Sharing - File Transfer - For MSPs - Knowledge Base Management - Live Chat - Mobile Access - Mobile App - Monitoring - Multiple Authentication Methods - Multiple User Accounts - Real-Time Chat ## Integrations (1 total) - SolarWinds Service Desk ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) - [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software) - [Multi-Factor Authentication Software (MFA)](https://www.softwareadvice.co.nz/directory/4459/multi-factor-authentication/software) - [Remote Monitoring and Management (RMM) Software](https://www.softwareadvice.co.nz/directory/4344/remote-monitoring-and-management/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11620 reviews) 2. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1374 reviews) 3. [AnyDesk](https://www.softwareadvice.co.nz/software/100985/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.co.nz/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Dameware is great." — 4.0/5 > **Ryan** | *15 November 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly. > > **Cons**: Screen resolutions between machines can make support interesting. ----- ### "Easy to use remote software" — 4.0/5 > **Rudy** | *6 December 2018* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk. > > **Cons**: The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely. > > We use this software to offer remote support and it has been a great addition to our software library and has increased productivity since we no longer have to go in person to a majority of our service calls now that we can just remote in and take care of the issue. ----- ### "my every day partner" — 5.0/5 > **Marina** | *23 July 2019* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: easy to use, easy to install and configure, light > > **Cons**: not much, it's quite what i needed, that's why i choose it ----- ### "Dameware -Silent install" — 5.0/5 > **Samson** | *17 November 2019* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes. > > **Cons**: Dameware license is not cheap, at least I find LogMeIn Pro is cheaper. Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer > > Dameware remote installation can truly be a life saver when users encounter video issue. However, license and client stability is an issue and the program itself is not as polished as its competitors ----- ### "Solar winds review" — 4.0/5 > **Hossam** | *16 December 2022* | Computer Networking | Recommendation rating: 7.0/10 > > **Pros**: The most important features to the business are remote desktop control and remote administration using the utilities. > > **Cons**: integration with domain controller some time fail.registry edit is hard to work with using dameware and does not push the right keys. > > IT is decent and helped with remote management and control ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/394300/dameware?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/394300/dameware) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data