--- description: Review of Dameware Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dameware | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Dameware](/software/394300/dameware) # Dameware Canonical: https://www.softwareadvice.co.nz/software/394300/dameware Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/394300/dameware?page=2) > DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets. The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing. DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates with SolarWinds Help Desk. > > Verdict: Rated **4.5/5** by 244 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 244 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$540.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: DRE is based on an annual subscription. DRS is a one-time perpetual license - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Canada, Japan, United States ## Features - Access Controls/Permissions - Access Management - Audit Trail - Authentication - Automated Routing - Chat/Messaging - Customisable Branding - Customisable Reports - Event Logs - File Sharing - File Transfer - For MSPs - Knowledge Base Management - Live Chat - Mobile Access - Mobile App - Monitoring - Multiple Authentication Methods - Multiple User Accounts - Real-Time Chat ## Integrations (1 total) - SolarWinds Service Desk ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Remote Desktop Software](https://www.softwareadvice.co.nz/directory/4019/remote-desktop/software) - [IT Ticketing Systems](https://www.softwareadvice.co.nz/directory/1630/it-ticketing/software) - [Multi-Factor Authentication Software (MFA)](https://www.softwareadvice.co.nz/directory/4459/multi-factor-authentication/software) - [Remote Monitoring and Management (RMM) Software](https://www.softwareadvice.co.nz/directory/4344/remote-monitoring-and-management/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [Zoho Assist](https://www.softwareadvice.co.nz/software/392373/zoho-assist) — 4.7/5 (1406 reviews) 3. [AnyDesk](https://www.softwareadvice.co.nz/software/100985/anydesk) — 4.6/5 (1786 reviews) 4. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24103 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.co.nz/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Dameware is great." — 4.0/5 > **Ryan** | *15 November 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly. > > **Cons**: Screen resolutions between machines can make support interesting. ----- ### "Solar winds review" — 4.0/5 > **Hossam** | *16 December 2022* | Computer Networking | Recommendation rating: 7.0/10 > > **Pros**: The most important features to the business are remote desktop control and remote administration using the utilities. > > **Cons**: integration with domain controller some time fail.registry edit is hard to work with using dameware and does not push the right keys. > > IT is decent and helped with remote management and control ----- ### "my every day partner" — 5.0/5 > **Marina** | *23 July 2019* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: easy to use, easy to install and configure, light > > **Cons**: not much, it's quite what i needed, that's why i choose it ----- ### "Offers a ton of features to aid in remote desktop support\!" — 5.0/5 > **Tim** | *25 October 2018* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well. > > **Cons**: It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay. > > Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed. ----- ### "I have used Dameware and its worth the money and then some." — 5.0/5 > **Jeremy** | *1 February 2018* | Mining & Metals | Recommendation rating: 10.0/10 > > **Pros**: Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more. > > **Cons**: I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin > > No monthly fees, one you buy its yours per tech no matter if he uses more than one PC. Able to start and stop or even install and delete services, there is remote commnad prompts, remote screen control, and many more features. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/394300/dameware?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/394300/dameware) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data