--- description: Review of Zoho Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Zoho Desk](/software/393877/zoho-desk) # Zoho Desk Canonical: https://www.softwareadvice.co.nz/software/393877/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.co.nz/software/393877/zoho-desk?page=2) > Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. > > Verdict: Rated **4.5/5** by 2212 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2212 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM - Call Centre Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) ## Related Categories - [Email Management Software](https://www.softwareadvice.co.nz/directory/3433/email-tracking/software) - [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software) - [Remote Support Software](https://www.softwareadvice.co.nz/directory/4537/remote-support/software) - [Insurance CRM Software](https://www.softwareadvice.co.nz/directory/342/insurance-crm/software) - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3414 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1776 reviews) 4. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (692 reviews) 5. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1721 reviews) ## Reviews ### "Zoho DESK-great for support and post sale integration with other Zoho APPS" — 4.0/5 > **María Fernanda** | *20 March 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: They have worked a lot on improvements, the value for money is still pretty good. Additionally, the fact that it is synced with other Zoho Apps makes the difference . > > **Cons**: some features, specially the AI only works with a lot of data. Some features are also confusing to know if it is the right one vs other features in Zoho apps with similar purposes. ----- ### "Helpdesk Resolution with Utmost Productivity" — 5.0/5 > **Aniruddha** | *9 October 2024* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers. It really gives the customer a hassle-free experience of following up by just providing them complete visibility to their ticket status with real time communication options. > > **Cons**: The only thing I would say to dislike is limited options to notify help desk teams with status on tickets and also not much of customization. > > In conclusion, the software has really helped us move from a manual approach towards single click ticketing system which has improved our internal processes efficiently with an agile mindset. ----- ### "Best one for managing customer services." — 5.0/5 > **Shubham** | *8 January 2026* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Customised workspace, easy integration, no lockin problem and compliance with all laws by default is a plus > > **Cons**: There is not much to mention about cons but yes their UI is still not upto the mark if I compare it with any other industry standard software. > > My experience have been great and the introduction of AI agents too it to next level. Now it is very easy to use them and get tasks done easily. ----- ### "Zoho review" — 4.0/5 > **ville** | *6 February 2026* | Translation & Localisation | Recommendation rating: 6.0/10 > > **Pros**: Robust Omnichannel Support, Powerful Automation (Workflows \& Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money > > **Cons**: Steep Learning Curve \& Cluttered UI, Advanced Features Locked Behind "Enterprise", Performance \& Load Times, Walled Garden" Integrations, Limited Mobile App > > Overall, Zoho Desk has been a game-changer for our support department. It allowed us to transition from a messy shared inbox to a professional, automated ticketing system. ----- ### "Zoho Desk: A Smart and Efficient Help Desk Solution" — 5.0/5 > **Harsh** | *22 February 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Zoho Desk has the best interface with powerful automation, making customer support seamless and efficient. Its AI-driven insights and multi-channel support enhance productivity and customer satisfaction. > > **Cons**: Zoho Desk's customization options can be limited, and its reporting features may require improvement > > Zoho Desk provides a robust and user-friendly platform for managing customer support efficiently. Its automation, AI-driven insights, and multi-channel support enhance productivity, though there is room for improvement in customization and reporting. ----- Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.co.nz/software/393877/zoho-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/393877/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data