QuickBooks Online

Pros

Being able to track AR AP and other finances and being able to generate financial reports.

Cons

The time it takes to set up accounts at first use but it's worth it.

Pros

As a Bookkeeper and Administrative Assistant, what I liked most about QuickBooks Online was its user-friendly interface and cloud accessibility. It allowed me to manage financial data in real-time from anywhere, which was especially helpful when coordinating with clients remotely. QuickBooks Online also made reconciling accounts and generating reports straightforward and efficient, which streamlined the bookkeeping process and improved accuracy.

Cons

What I liked least about QuickBooks Online was its occasional lag, especially during peak usage times. This could slow down workflows, particularly when working on larger files or when multiple users were accessing the account simultaneously. Additionally, some advanced features are limited or only available in higher-tier plans, which sometimes meant workarounds were necessary for more complex accounting tasks.

Pros

Cloud based that I could access from anywhere

Cons

Just about everything else. It's menus are poorly designed, and even accounting professionals have difficulty figuring out how to enter various transactions. Something as simple as "Make deposit" or "Enter credit card transaction" requires digging. The reports are terrible. The initial Chart of Accounts that new clients are set up with is horrendous. Most small businesses don't need half the accounts they start you out with, and there is no way to Delete after they are set up. When you click on the dropdown menu to find the right account when entering a transaction, there is no rhyme nor reason to the order they show up in, unlike Desktop where the Assets were on top, then Liabilities, Equity, Income & Expense all sorted alphabetically. The column widths are not set correctly by default - some are way wider than they need to be, others like the Memo column are chopped off so you can't see half of what was entered there. You can then mess around with it to try and resize everything, but when you print it doesn't looks like the screen and is still not legible. Most CPA"s I know have just given up and instead export the report to Excel and them modify it there (big time waster). In addition, Intuit has ads embedded everywhere in their software to try and promote all their other products and services. They also try to lure clients over from Desktop with cheap initial pricing. We've all seen what they did with the Desktop pricing, which has gone up over 800% in 4 years. Never have I seen a company that had accumulated 25+ years of Goodwill with happy customers destroy their relationship with them in such a short period of time.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

Quickbooks is the most used small business accounting software. There are a lot of tips online.

Cons

It is not Quickbooks Desktop. Moving from desktop to online was like moving to a new company. As a bookkeeper, I have less access to manipulate the data.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

QBO is pretty simple for the most part. There are advanced features available in the advanced version, but the simplicity remains true with a double-entry accounting system. Bank Feeds are absolutely great if used correctly. App Integration is plentiful.

Cons

We could not make QBO fit our construction workflows in the way we used them in Enterprise Desktop. Jobs and Items do not behave the same way. In addition, the costs feel expensive on a per-entity basis. Very expensive. Right now it makes more sense to pay a one-time fee for QuickBooks Desktop and have as many companies as you want.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

I have been using QB online since I first started our business in 2018 as a complete beginner. QB online has quite an intuitive interface and an excellent customer support service as needed. The online forums are also well answered so you can look things up as you need.

Cons

The mobile app does not allow you to access any payroll features. Also, there are times when the automatic banking download feed does not work correctly and you need manually enter any missed transactions. Lastly, they recently changed to being charged per employee at each payroll run, so if you have staff which are away, or part time workers, you have to manually change their status each payroll run so as to not get charged - this is a new change and a nuisance.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

It is very user friendly. Understandable for even the non accountant.

Cons

sales tax is not accurate but they said they are working on it. Price is a little high for small businesses.

Pros

Batch processing features
Accountant tools

Cons

It still needs to improve to the Desktop level
Does not have a back up feature for all versions

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

Invoicing is very easy and it’s great to be able to import account transactions into QuickBooks online.

Cons

Complicated and convoluted steps to get from point A to point B. Horrible customer service. No follow up on customer service calls.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

The automation is a lifesaver. It pulls in bank transactions automatically, which means no more manual data entry. The ability to attach receipts directly to expenses is a huge bonus too, especially when it’s time for taxes. Everything’s in one place, and the reports are quick to run, giving a clear snapshot of your business whenever you need it.

Cons

The learning curve can be a bit steep at first, especially if you’re moving from Excel or another system. Some clients have felt a little overwhelmed getting everything set up, but once you’re past that, it’s really smooth. Also, the pricing can feel high for small businesses just starting out, especially if you add on extra features like payroll.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

I love how it has all accounting and bookkeeping along with checking account and invoicing and point of sale options all in one program.

Cons

I don’t like that it’s quick to freeze your account and take so dang long to unfreeze on a whim over legitimate transactions.

Pros

So easy to manage almost everry part of our business. Makes VAT returns a doddle and all banking transactions are imported automatically

Cons

Payroll said of things isn't the best for us so we've stuck with Moneysoft for now

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

I like that it integrates with a lot of platforms.

Cons

It is a bloated software that is overly complicated and yet is so crucial for so many small business owners to use. It’s a system that makes it requirement practically that a small business owner has to hire a expert to set it up and manage it. This is not feasible nor is it new small business owner friendly.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

With QBO you have the ability to have all of our data saved without the worry of losing everything from a crashed computer. Also, it's so much easier to log in and get all your Realtime reporting. Features are easier than the desktop version.

Cons

Right now, I don't feel there is anything that needs improvement - possibly the ability for more different types of reports but even then, it could be there and I just have not found it yet.

Pros

Remotely sending invoice to a customer and getting payment online is very enticing. The desktop version can only do that with the aid of another app. The idea of tracking milage is also a nice add on if it were accurate.

Cons

I used QB desktop for 25 years and really found it helpful but they steered me toward the online version and things went downhill fast. They have to convert your old file to the new layout and they made a hash of my file. I had to hire local "Expert" to try to fix it at my expense. The chart of accounts was changed drastically. The time saving features didn't materialize. They only thing that was constant was the need for another expert at my expense.

Pros

The way that it gives me every one of the advantages and elements of a standard business the board programming program while not paying or have the PC space to have the whole QuickBooks program I love the way that I can likewise sign on PCs since I just need an And There every one of my documents are upheld on it.

Cons

I disdain the way that I'm at Peril to Have every one of my records deleted or split the difference.

Pros

Ease of the product.
Tracking of invoices & reminders.
Customer Service by phone.
Payroll.

Cons

When needing support we are directed to use their search engine; in the 4yrs I have used the product not once have I been successful in finding my solution.

Pros

It accomplishes the basics of accounting, billing, and invoicing that we need.

Cons

Costs continue to increase while functionality seems to have plateaued.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

Quickbooks Online is an easy-to-use platform that changes the way our finances are done. I specially like the way everything is simplified from the desktop version (which if you have already used, this one will be very easy to get used to), and having one single place to organize all of our bills and pay them right on the website is so beneficial to us because we don't have to go through other applications to do so, just by allowing Quickbooks to make this process for us we already save so much time.
Another favorite feature of mine is the option to manage all our taxes inside the platform and we have been able to contact their customer support when we have any question about our taxes, which is amazing. Additionally, I love that it has so many integrations with different apps that just make everything more convenient to use because it allows us to complete our tasks efficiently and the synchronization of data goes smoothly.

Cons

I wish it was more cost efficient, despite all the amazing features that it includes in its variety of plans, the price is still quite high and not customizable to what we actually need, I wish they added more customization features to the pricing plans so that it can be adjusted accordinly to our budget. Aside from that, sometimes there are issues loading the data when you first open the platform, this has happened quite often and it is something that bothers me but it's still a great program.

Pros

Having different type of statements and reports, especially the customized one, that can be created via QB.

Cons

The process of inactivation after 15-30 minutes without activity.

Pros

It integrates with lots of different software making certain tasks a breeze.

Cons

It can sometimes be glitchy and a victim of random errors that can be extremely tedious to correct.

Pros

QuickBooks Online has all the features that enables me to automate repetitive accounting tasks such as accounts payable, general ledger, payments matching and accounts receivable.

Cons

QuickBooks Online accomplish all my desires without facing challenges as a daily user.

Pros

QuickBooks Online facilitates 2 and 3 way POS matching tools which enables me to detect errors rapidly when paying vendors by matching invoices with POs and Payables.

Cons

I am a daily user of QBO and I do not experience challenges when using it on my user end.

Pros

Everything is streamlined and customizable without having to get help. When I do need help the resources are there and valualbe.

Cons

Sometime the help search does not come up with the answer I need.

Pros

I like that i can keep my account organized and up to date.

Cons

I dont have any complaints about Quickbooks.