About QuickBooks Online

QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime. Used by over 7 million customers globally, QuickBooks provides smart tools for your business, yet is easy to use. You can organise your books, manage expenses, send invoices, track inventory, and even run payroll. With QuickBooks Online, you can get organised, save time, and even get paid fast by adding payment features. Best of all, you can try it for free for 30 days. Buy now and save 50% off the first 3 months, or 50% off for the first year! Limited-time offer, only with QuickBooks.
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QuickBooks Online pricing

QuickBooks Online does not have a free version but does offer a free trial. QuickBooks Online paid version starts at US$35.00/month.

Starting Price:
US$35.00/month
Free Version:
No
Free trial:
Yes

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QuickBooks Online Reviews

Overall rating

4.3
Write a Review!

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.2
Customer Support
4.0
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All QuickBooks Online Reviews

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7,742 reviews
Barbara
Barbara
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/10/2024

Easy Accounting Software

I've been using Quickbooks online for many years for all of our Accounting functions, including payroll.

Pros

Being able to track AR AP and other finances and being able to generate financial reports.

Cons

The time it takes to set up accounts at first use but it's worth it.

Ruel
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 29/10/2024

QuickBooks on Impact!

My overall experience with QuickBooks Online was positive. It’s an intuitive and efficient platform that streamlined many bookkeeping tasks, from invoicing to bank reconciliations. Its cloud-based design allowed me to manage finances remotely, which was invaluable for keeping up with real-time data and collaborating effectively with the team at Impact. The automated features, like recurring transactions and direct bank feeds, saved time and reduced the risk of errors. While there were occasional limitations, like slower speeds during peak times and some restricted advanced features, QuickBooks Online was an effective tool that met most of our business needs and improved our overall financial management.

Pros

As a Bookkeeper and Administrative Assistant, what I liked most about QuickBooks Online was its user-friendly interface and cloud accessibility. It allowed me to manage financial data in real-time from anywhere, which was especially helpful when coordinating with clients remotely. QuickBooks Online also made reconciling accounts and generating reports straightforward and efficient, which streamlined the bookkeeping process and improved accuracy.

Cons

What I liked least about QuickBooks Online was its occasional lag, especially during peak usage times. This could slow down workflows, particularly when working on larger files or when multiple users were accessing the account simultaneously. Additionally, some advanced features are limited or only available in higher-tier plans, which sometimes meant workarounds were necessary for more complex accounting tasks.

Susan
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
3

1.0
Reviewed on 15/11/2024

Don't be lured from QB Desktop to Online. You won't like it.

Poorly designed program. There are much better options out there if Intuit is going to force people off Desktop with their ridiculous price increases.

Pros

Cloud based that I could access from anywhere

Cons

Just about everything else. It's menus are poorly designed, and even accounting professionals have difficulty figuring out how to enter various transactions. Something as simple as "Make deposit" or "Enter credit card transaction" requires digging. The reports are terrible. The initial Chart of Accounts that new clients are set up with is horrendous. Most small businesses don't need half the accounts they start you out with, and there is no way to Delete after they are set up. When you click on the dropdown menu to find the right account when entering a transaction, there is no rhyme nor reason to the order they show up in, unlike Desktop where the Assets were on top, then Liabilities, Equity, Income & Expense all sorted alphabetically. The column widths are not set correctly by default - some are way wider than they need to be, others like the Memo column are chopped off so you can't see half of what was entered there. You can then mess around with it to try and resize everything, but when you print it doesn't looks like the screen and is still not legible. Most CPA"s I know have just given up and instead export the report to Excel and them modify it there (big time waster). In addition, Intuit has ads embedded everywhere in their software to try and promote all their other products and services. They also try to lure clients over from Desktop with cheap initial pricing. We've all seen what they did with the Desktop pricing, which has gone up over 800% in 4 years. Never have I seen a company that had accumulated 25+ years of Goodwill with happy customers destroy their relationship with them in such a short period of time.

Alternatives Considered

Patriot Payroll and Xero

Reasons for Choosing QuickBooks Online

Because Intuit raised Desktop prices 800% in 4 years

Switched From

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

Because I already had Desktop and thought it would be more seamless to go to ABO, but I was wrong.
JeanMarie
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 20/11/2024

Best I've found but not as good as desktop

I've tried several online accounting software packages. This is the best, but still is lacking in tracking employee costs to projects.

Pros

Quickbooks is the most used small business accounting software. There are a lot of tips online.

Cons

It is not Quickbooks Desktop. Moving from desktop to online was like moving to a new company. As a bookkeeper, I have less access to manipulate the data.

Alternatives Considered

FreshBooks and Xero

Reasons for Choosing QuickBooks Online

So the client and bookkeeper could have access.

Switched From

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

Quickbooks Online had a more comprehensive package.
James
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 22/10/2024

QBO Expensive but Efficient for Well-Trained Bookkeepers

Overall, QBO is an efficient product and a well-trained bookkeeper could scale tremendously with this cloud based software. However, if you're new, you're going to get confused about the various levels of subscriptions. What new service will be behind a new paywall in the future?

Pros

QBO is pretty simple for the most part. There are advanced features available in the advanced version, but the simplicity remains true with a double-entry accounting system. Bank Feeds are absolutely great if used correctly. App Integration is plentiful.

Cons

We could not make QBO fit our construction workflows in the way we used them in Enterprise Desktop. Jobs and Items do not behave the same way. In addition, the costs feel expensive on a per-entity basis. Very expensive. Right now it makes more sense to pay a one-time fee for QuickBooks Desktop and have as many companies as you want.

Alternatives Considered

Xero

Reasons for Choosing QuickBooks Online

We switched because we wanted greater visibility across a few of our entities as well as to test out the functions and features for the rest of our companies (construction and development related).

Switched From

QuickBooks Enterprise

Reasons for Switching to QuickBooks Online

QBO is a tried and true cloud based software that I've used for years and I know that it works so we didn't have reason to go with Xero except for price.
Audrey
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/10/2024

QB Online Great for Beginners

Overall QB online is a cost-effective, user-friendly system which I will continue to use as our business grows. For reference, we have grown to multiple seven figures in revenue and will not be leaving QB anytime soon!

Pros

I have been using QB online since I first started our business in 2018 as a complete beginner. QB online has quite an intuitive interface and an excellent customer support service as needed. The online forums are also well answered so you can look things up as you need.

Cons

The mobile app does not allow you to access any payroll features. Also, there are times when the automatic banking download feed does not work correctly and you need manually enter any missed transactions. Lastly, they recently changed to being charged per employee at each payroll run, so if you have staff which are away, or part time workers, you have to manually change their status each payroll run so as to not get charged - this is a new change and a nuisance.

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

1) keep costs down when we were first starting our business 2) be able to know exactly how our finances are doing at all times, instead of outsourcing the books 3) being able to work on the bookkeeping from a laptop, anywhere, instead of only a desktop at work
Sheryl
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/10/2024

quickbooks is a good decision.

I think it is affordable if you purchase via a proadvisor. Intuit will hike the price up so find a proadvisor to buy it from.

Pros

It is very user friendly. Understandable for even the non accountant.

Cons

sales tax is not accurate but they said they are working on it. Price is a little high for small businesses.

Susie
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
2

4.0
Reviewed on 18/10/2024

Used QBO since it started

QBO is an efficient program. I do recommend it to clients and works well for simple companies.

Pros

Batch processing features
Accountant tools

Cons

It still needs to improve to the Desktop level
Does not have a back up feature for all versions

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to QuickBooks Online

The client already subscribed. Or the company is simple enough to use Quickbooks online.
Betsy
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
1

3.0
Reviewed on 17/10/2024

Not in like with QuickBooks

Unfortunately my customer service experience with them has been atrocious. Even their “trained” customer service representatives don’t know what they are doing.

Pros

Invoicing is very easy and it’s great to be able to import account transactions into QuickBooks online.

Cons

Complicated and convoluted steps to get from point A to point B. Horrible customer service. No follow up on customer service calls.

Alternatives Considered

Patriot Accounting and Patriot Payroll

Reasons for Switching to QuickBooks Online

We started with QuickBooks on line and then did our payroll with Patriot because QB took months to get back to us to solve the processing issue we were having. We revisit their invoicing services continuously and if QB continues their horrible customer service I’ll be willing to for go having all of QB amenities.
Beck
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 15/10/2024

QBO is a game changer!

Overall, QuickBooks Online has been a game changer. It takes so much of the stress out of bookkeeping. Clients love how it frees up their time, automates processes, and simplifies tax prep. It’s easy to use once you’re up and running, and the ability to see exactly where your money is going with clear reports makes managing a business way less overwhelming. For me, it’s an essential tool I recommend to almost everyone​​​.

Pros

The automation is a lifesaver. It pulls in bank transactions automatically, which means no more manual data entry. The ability to attach receipts directly to expenses is a huge bonus too, especially when it’s time for taxes. Everything’s in one place, and the reports are quick to run, giving a clear snapshot of your business whenever you need it.

Cons

The learning curve can be a bit steep at first, especially if you’re moving from Excel or another system. Some clients have felt a little overwhelmed getting everything set up, but once you’re past that, it’s really smooth. Also, the pricing can feel high for small businesses just starting out, especially if you add on extra features like payroll.

Alternatives Considered

Xero

Reasons for Switching to QuickBooks Online

We considered Xero, but went with QuickBooks Online because it’s just easier to use for clients who aren’t accountants. The payroll features are more streamlined, and the support in Canada is better, which makes a big difference. Plus, the automatic bank feeds save a lot of time, and everything just feels more intuitive​​.
Whitney
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 26/09/2024

All in One Business Accounting and Sales in One App

Pros

I love how it has all accounting and bookkeeping along with checking account and invoicing and point of sale options all in one program.

Cons

I don’t like that it’s quick to freeze your account and take so dang long to unfreeze on a whim over legitimate transactions.

Sj
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/09/2024

A true gamechanger for our small business

Absolute time save and so easy to use. Our company used to operate Sage instead but when our admin lady left it fell to my partner and I (managers and also engineers on the shopfloor) to deal with the day to day so we decided to switch to Quickbooks. It has saved us so much time, streamlined all out processes and made everything so much more straight forward that we didn't even need to even replace the admin lady.

Also value for money vs what we were pating for with Sage is just night and day.

Finally, the vast array of softwares which integrate with Quickbooks is brilliant. The main one we use is Pleo for our petty cash and it downloads all transactions seemlessly into Quickbooks. No hassle!

Pros

So easy to manage almost everry part of our business. Makes VAT returns a doddle and all banking transactions are imported automatically

Cons

Payroll said of things isn't the best for us so we've stuck with Moneysoft for now

Alternatives Considered

Xero

Reasons for Choosing QuickBooks Online

Our admin lady was leaving and we needed to make life a lot easier and streamline everything. Also cost cutting

Switched From

Sage Accounting

Reasons for Switching to QuickBooks Online

Our accountant used Quickbooks and said she'd rather we did too
Sharon
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2

3.0
Reviewed on 6/09/2024

I wish this wasn’t the default software

It is really buggy. It skipped some of my captures from my bank accounts and it double counted some of what I was capturing without it actually being double entry. It threw off my numbers by forcing me to integrate with PayPal.

Pros

I like that it integrates with a lot of platforms.

Cons

It is a bloated software that is overly complicated and yet is so crucial for so many small business owners to use. It’s a system that makes it requirement practically that a small business owner has to hire a expert to set it up and manage it. This is not feasible nor is it new small business owner friendly.

Alternatives Considered

Xero

Reasons for Choosing QuickBooks Online

I was forced to make the switch when Go Daddy canceled their bookkeeping service. I would have stayed with the Go Daddy service.

Switched From

GoDaddy Website Builder

Reasons for Switching to QuickBooks Online

It was cheaper and it integrated with at least two other things that I needed it to integrate with.
Joelle
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/08/2024

QuickBooks Online I'd have it no other way!

I moved from running a rental business on a Desktop version to running Healthcare company on the Online version and its just so much easier and less time consuming - reports are easier to run and you can manipulate the data you need for what your business is for.

Pros

With QBO you have the ability to have all of our data saved without the worry of losing everything from a crashed computer. Also, it's so much easier to log in and get all your Realtime reporting. Features are easier than the desktop version.

Cons

Right now, I don't feel there is anything that needs improvement - possibly the ability for more different types of reports but even then, it could be there and I just have not found it yet.

Timothy
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1.0
Reviewed on 16/08/2024

QBO stinks

When I used the old desktop version, I could look forward to reconciling my bank statement to the penny. All that change with the online version. With it, reconciling became such an impossible task that I only knew what was in the bank by using the bank's app. QBO would be off by thousands of dollars. They will offer you a bookkeeper to fix the mess for you for several thousand dollars, witch I don't have, or you will have to leave it with an accountant to try to figure out. Either way, you're going to pay. Tax time is a real mess. Plus never really knowing how your business is doing. It seemed like every entry is counted twice. I sat thru hours of help videos on you tube to try and figure this trainwreck out but it never made sense to me that a company that is named Intuit could be so Un intuitive. If you are a small business, I would look at other accounting software company's to work with. Once you get started with this one and you want to change to another you will have to pay for a conversion of your QBO file to something else and that NEVER goes well Trust me. Do your homework and find something else from the start.

Pros

Remotely sending invoice to a customer and getting payment online is very enticing. The desktop version can only do that with the aid of another app. The idea of tracking milage is also a nice add on if it were accurate.

Cons

I used QB desktop for 25 years and really found it helpful but they steered me toward the online version and things went downhill fast. They have to convert your old file to the new layout and they made a hash of my file. I had to hire local "Expert" to try to fix it at my expense. The chart of accounts was changed drastically. The time saving features didn't materialize. They only thing that was constant was the need for another expert at my expense.

Karan
Karan
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 5/08/2024

Best Internet based Business The board Programming

I love the ease and the benefits that I get from the program and I wouldn’t trade it to go back down to paper and pen to manage this company

Pros

The way that it gives me every one of the advantages and elements of a standard business the board programming program while not paying or have the PC space to have the whole QuickBooks program I love the way that I can likewise sign on PCs since I just need an And There every one of my documents are upheld on it.

Cons

I disdain the way that I'm at Peril to Have every one of my records deleted or split the difference.

Desiree
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 19/09/2024

QBO is Great!

I enjoy using the product. Tracking is made easy. Customer service is easy to deal with and I have had huge success fielding any questions/concerns. Payroll is a piece of cake.
Recently we have engaged in the use of another platform, that easily integrates with quickbooks.
Glad I moved from Sage.

Pros

Ease of the product.
Tracking of invoices & reminders.
Customer Service by phone.
Payroll.

Cons

When needing support we are directed to use their search engine; in the 4yrs I have used the product not once have I been successful in finding my solution.

Chris
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
4
Customer Support
1

3.0
Reviewed on 3/07/2024

Functional Product but innovation is stagnating

We liked QuickBooks Online more when we first chose them as opposed to homegrown systems we had. Over time, the software has not been improved.

Pros

It accomplishes the basics of accounting, billing, and invoicing that we need.

Cons

Costs continue to increase while functionality seems to have plateaued.

Alternatives Considered

Homebase

Reasons for Switching to QuickBooks Online

QuickBooks Online had a more robust offering at the time of the decision.
Josh
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 3/10/2024

Quickbooks is automated and easy

I really have enjoyed using Quickbooks Online to do our accounting tasks in a simplified manner, during our time using it and as a real estate organization, it's difficult to keep track of every expense, but with Quickbooks it has been easy to keep an eye on everything and have good analytics and reports about our performance and our income. The tools offered by Quickbooks are so intuitive and allows us to grow financially thanks to its automated features that cut a lot of the time and energy that we can spend finding more clients and engaging with them.

Pros

Quickbooks Online is an easy-to-use platform that changes the way our finances are done. I specially like the way everything is simplified from the desktop version (which if you have already used, this one will be very easy to get used to), and having one single place to organize all of our bills and pay them right on the website is so beneficial to us because we don't have to go through other applications to do so, just by allowing Quickbooks to make this process for us we already save so much time.
Another favorite feature of mine is the option to manage all our taxes inside the platform and we have been able to contact their customer support when we have any question about our taxes, which is amazing. Additionally, I love that it has so many integrations with different apps that just make everything more convenient to use because it allows us to complete our tasks efficiently and the synchronization of data goes smoothly.

Cons

I wish it was more cost efficient, despite all the amazing features that it includes in its variety of plans, the price is still quite high and not customizable to what we actually need, I wish they added more customization features to the pricing plans so that it can be adjusted accordinly to our budget. Aside from that, sometimes there are issues loading the data when you first open the platform, this has happened quite often and it is something that bothers me but it's still a great program.

Tetiana
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 26/11/2024

Very strong "good" position

Starting from 2022 as a second user in the company I now can be the only one user since I have access to almost everything that I need for keeping small company on waves. Almost all the question about how to find user-friendly options can be found just online or from QuickBooks support forum.

Pros

Having different type of statements and reports, especially the customized one, that can be created via QB.

Cons

The process of inactivation after 15-30 minutes without activity.

Ben
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 21/08/2024

Intuitive Accounting for Small Businesses

It's a great accounting software for small businesses, it's generally very reliable and the customer service is generally excellent. I wish the payroll offering was a little more robust so that I could also use it for that, but it integrates well with my payroll software so that's a nice silver lining.

Pros

It integrates with lots of different software making certain tasks a breeze.

Cons

It can sometimes be glitchy and a victim of random errors that can be extremely tedious to correct.

Victor James
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/09/2024

CEO QuickBooks Online POV Based on 5+ Years Experience

Pros

QuickBooks Online has all the features that enables me to automate repetitive accounting tasks such as accounts payable, general ledger, payments matching and accounts receivable.

Cons

QuickBooks Online accomplish all my desires without facing challenges as a daily user.

Lydia
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/08/2024

QuickBooks Online in the Right Hands of Accountant

Pros

QuickBooks Online facilitates 2 and 3 way POS matching tools which enables me to detect errors rapidly when paying vendors by matching invoices with POs and Payables.

Cons

I am a daily user of QBO and I do not experience challenges when using it on my user end.

Kris
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/06/2024

Ease of QuickBooks Online

My overall experience with QB Online has been very positive. When I do need help with something they are very helpful online and by phone. They work to resolve any issues I may have, which are rare.
The ease of data entry and daily business is great and not complicated.

Pros

Everything is streamlined and customizable without having to get help. When I do need help the resources are there and valualbe.

Cons

Sometime the help search does not come up with the answer I need.

Amy
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/09/2024

Quickbooks online

I use Quickbooks for 2 different small business and it has help us tremendously with tracking daily monthly reports.

Pros

I like that i can keep my account organized and up to date.

Cons

I dont have any complaints about Quickbooks.

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