Bigin by Zoho CRM

Pros

i use bigin with all my other tools on zoho, which are books, desk, sign and forms!! it has been a game changer, the prices are decent and tons of features

Cons

i think zoho bigin and zoho crm should be one app, there is no need for 2 extra functions,

better customer service that understand the proper english

Alternatives Considered

Reasons for Choosing Bigin by Zoho CRM

Switched From

Reasons for Switching to Bigin by Zoho CRM

Pros

We love Bigin because we are a small business and it suits our need for a very good price. It is good value for money

Cons

Not having a Microsoft 365 Plugin connector, altought I believe it may have one now

Alternatives Considered

Reasons for Choosing Bigin by Zoho CRM

Switched From

Reasons for Switching to Bigin by Zoho CRM

Pros

There is so much I love about this app. It's pretty simple to use, has a lot of great features, probably everything I need, to be honest. After they work out the bugs, I think it will be pretty great.

Cons

There are bugs, as in some things don't even work, important things. I've reported enough to make me feel like we're beta testers. But though it reveals something about their dev team, I'm still hopeful they'll eventually get it right because they do try hard.

It's obvious they put a lot of time and money into their support team, but as hard as they try to get this right, they really need to train them better. Sometimes I end up having to find answers myself and then train them. They also need to have a team in the U.S. as they are very difficult to understand through the thick Indian accent on the phone.

Pros

Bigin is very powerful given its price point. It offers all the basic functions you would likely need. The bolt ons into other ZOHO applications makes it almost infinitely upgradable.

Cons

The marketing campaign assignment is very limited, and there is limited ways to process sales leads.

Alternatives Considered

Reasons for Switching to Bigin by Zoho CRM

Pros

•Simple and intuitive interface
•Affordable pricing
•Focused on essential CRM features
•Great integrations (e.g., Outlook)

Cons

Limited advanced marketing tools available, which might not work for larger companies.

Pros

SUPER EASY to use...to figure out. My favorite is that you have 10+ custom fields to customize the contact info you require. It's easy to import/export. Creating lists to export, custom views... OVERALL it's pretty amazing and it's perfect for the small business.

Cons

The dashboard is strictly for business forecasting. I haven't been able to set it up where I can see my meeting schedule or client follow-up.

Alternatives Considered

Reasons for Choosing Bigin by Zoho CRM

Reasons for Switching to Bigin by Zoho CRM

Pros

I love that it fits my small business and doesn't overwhelm or clutter with tools I don't need.

Cons

There is really no feature that wasn't useful in some way.

Alternatives Considered

Reasons for Switching to Bigin by Zoho CRM

Pros

The simplisity and the purpose it serves. Just right.

Cons

Very restricted when it comes to migration and whatsapp modules are a pain for sure.

Pros

I like easy it was to use and keep things organized. It takes the stress out of managing projects.

Cons

I am still learning what customization feature I may have for six sigma type projects, but it has been easier for me to use than Asana and some other software.

Alternatives Considered

Reasons for Switching to Bigin by Zoho CRM

Pros

Ease of use, has all the basic functionalities & is not pocket heavy which is very important for new businesses or start ups.

Cons

Limited options to plan out operational work

Alternatives Considered

Reasons for Switching to Bigin by Zoho CRM

Pros

I recently started using Bigin CRM, and I have to say, it has completely transformed the way I manage my customer relationships and sales processes. As a small business owner, finding a CRM that is both powerful and easy to use has been a challenge, but Bigin CRM has exceeded all my expectations.

Cons

integrations with other tools are generally seamless, there are a few third-party applications that I wish Bigin supported.

Alternatives Considered

Reasons for Choosing Bigin by Zoho CRM

Switched From

Reasons for Switching to Bigin by Zoho CRM

Pros

I like the ease of use and the integrations that Bigin offers. The interface is intuitive, making it simple to manage client relationships effectively. Additionally, the semi-personalization options available allow for a certain level of customization that suits our firm's needs.

Cons

What I like least about Bigin is that it is not fully personalizable. While it offers some degree of customization, there are limitations that prevent it from being tailored entirely to our specific workflow and preferences.

Alternatives Considered

Switched From

Reasons for Switching to Bigin by Zoho CRM

Pros

Bigin's visual pipeline made it clear where each deal stood, so I never missed a beat.

Cons

While Bigin was great, I would have liked more options to customize how I tracked my deals.

Alternatives Considered

Reasons for Switching to Bigin by Zoho CRM

Pros

Bigin seems to have cracked the code for CRM newbies like me. They've done an incredible job of making things remarkably simple on the surface, while clearly having much more to offer within the service. I've spent a lot of time researching CRMs, and Bigin just kept on coming up to the top (especially when I combined features and cost together).

Cons

I was concerned about the possibilities of a constant upsell from Zoho CRM – as Bigin is the baby version of a much bigger platform. Thankfully they haven't experience this in practice. They haven't oversold me, and I'm very appreciative of that. So, in effect, the biggest Con never materialized!

Alternatives Considered

Reasons for Switching to Bigin by Zoho CRM

Pros

I'd been using an older CRM for years and, as I'm transitioning to a new business model, we needed a modern CRM that would grow with us and not break the bank. I spent days researching and playing around with first a dozen CRMs, narrowed it down to three or four, and settled on Bigin. It had the cleanest UI and structure, a great feature set, and the opportunity to grow with Zoho as our business grows.

Cons

Sometimes I struggle to find the information I need or tools I need. I suspect I need time to get used to Bigin.

The notes text field is inadequate. It needs to have at least bold, italics, bullets and numbering for me to be able to take quality, readable note

Pros

Easy to use & set up.
You can start using it without any prior training or complex onboarding process.

Cons

Complex dashboard. It could be made more easy to understand and setup. It seems bit complex to me to setup according to my KPI's.

Alternatives Considered

Reasons for Switching to Bigin by Zoho CRM

Pros

I've trialled a number of CRMs for our startup and Bigin is the only system that managed to balance everything I'm looking for. A clean UI, affordable pricing and just the right amount of features to keep our sales team working.

Cons

So far Bigin does everything I need from a CRM.

Alternatives Considered

Reasons for Choosing Bigin by Zoho CRM

Switched From

Pros

First things first, this thing is easy to use. No tech degree required, just point and click. Even my grandma (well, maybe not my grandma...) could probably figure it out. Plus, there's a free plan that's perfect for testing the waters before you dive in.

The paid plans are budget-friendly too, which is a major win for a small business like us. And for the price, you get some cool features like automated emails (lifesaver!) and a system that helps you prioritize leads.

Zoho Begin also plays nicely with other Zoho apps, which is a bonus if you're already part of the Zoho fam. Everything feels connected and streamlined.

Not Quite Perfect

Cons

Now, don't get me wrong, it's not all sunshine and rainbows. Zoho Begin doesn't have all the bells and whistles of some other CRMs. If you're looking for fancy marketing automation or super detailed sales pipeline stuff, you might need to look elsewhere.

Also, the integrations with other Zoho apps can be a bit tricky to set up. It wasn't exactly a walk in the park for our not-so-tech-savvy team.

Pros

Is very intuitive for the user, specially for sales people

Cons

That I do not have enough time of trial to test all the features

Pros

We've launched our Agent Portal, a key development in Global Medical Trip's quest to streamline medical tourism. Our aim to recruit 100 agents demanded a cost-effective, efficient system for handling patient inquiries. Our platform of choice, Zoho, offered a solution that fit our needs perfectly: Zoho Bigin.

Cons

This tool seamlessly integrates with our CRM, providing a robust environment for agent operations. Within a day, we set up Zoho Bigin, enabling our first agents to connect to the platform and start processing patient requests. This quick setup underscores our commitment to providing fast, reliable medical tourism services.

Pros

Salespipeline, Dashboard & Customization of Pipeline

Cons

Payment system they have to integrate some easy UPI option.

Pros

It's scaling properties and simplicity of use and set up. It offers great contact tracking and pipeline abilities

Cons

Doesn't integrate with Zoho Books on the free version

Pros

I like Bigin by Zoho CRM for its user-friendly interface, essential features tailored for small businesses, and effective visual pipeline management. It’s easy to use, integrates well with Zoho products, and offers customization options to fit various needs.

Cons

What I like least about Bigin by Zoho CRM is its limited advanced features compared to more comprehensive CRM systems. It might lack some of the more sophisticated tools and integrations that larger businesses or those with complex needs require. Additionally, its reporting and analytics capabilities are more basic, which might not be sufficient for users who need in-depth data analysis.

Cons

The product appears to be more tuned towards B2B customers and less for B2C

Pros

Easy to use workflow, the ability to customize the pipelines and makes it easier to manage contacts.

Cons

I still have to try the phonecalls and mail features and I haven't found many cons as it has what my small business needs.