About Zoho Assist











Zoho Assist pricing
Zoho Assist has a free version and offers a free trial. Zoho Assist paid version starts at ₹480.00/month.
Alternatives to Zoho Assist
Zoho Assist Reviews
Feature rating
All Zoho Assist Reviews

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Smooth, Fast & Reliable Remote Connection for Desktop & Mobile Support
I have been using it for 3-4 years now and I am loving it. Its super fast and reliable and I use it on mac and windows.
Pros
Very easy to use, fast and reliable. I love the mobile app as well it works great!
Cons
I would love to see some more features in the admin management for extra technicians
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Zoho Assist: A Reliable and Feature-Packed Remote Desktop Tool
I’ve been a subscriber since the beginning and have tried many remote desktop tools, including VNC, Bomgar, LogMeIn, TeamViewer, GoToMyPC, and Rescue. Zoho Assist stands out as the best for its reliability and feature set. I’ve referred several clients to Zoho Assist and helped set up their accounts, and it has consistently delivered great results. It’s an excellent tool for IT professionals managing multiple businesses.
Pros
The file transfer feature is incredibly efficient and has been a game-changer for my IT operations. Zoho Assist is reliable, easy to use, and has been instrumental in enabling remote work during the COVID-19 pandemic. It’s also a great value for the robust functionality it offers.
Cons
It can be somewhat difficult to determine the appropriate version to use, especially since my requirements as an IT consultant differ from those of my clients. The differences between versions can be a little confusing when trying to match features with specific needs.
Alternatives Considered
GoToMyPCReasons for Choosing Zoho Assist
Better platform, easier to use, and the ability to mnage techniciansSwitched From
LogMeInReasons for Switching to Zoho Assist
Ease of use and features were better that other products- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Zoho review
Fair to Good I like that i actually login to the program I am using
Pros
That I could work on a return and when I get to office its ready to print or whatever needs done
Cons
I have to leave my computer on at office
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Zoho is easy to use and powerful for remote assisting clients.
Easy to use remote help application which I can use form any desktop and Android mobile device. I guess I keep repeating that it is "easy," and the price very reasonable. I have used Teamviewer and Remote desktop, but keep reverting back to Zoho.
Pros
Ease of initailising new device for remote access, price and administration panel is easy to view and start remote sessions with notes.
Cons
No Con that comes to mind. Have used Zoho assist for 10 years and struggling to think of any con...Easy to use, reasonable price, good admin panel. Still cant think of a con...
Reasons for Choosing Zoho Assist
Cost, ease of use. Zoho was easier to implement unattended access.Switched From
TeamViewer RemoteReasons for Switching to Zoho Assist
Ultimately the ease of implementing and the remote access is seamless and reliable- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
A strong contender
Overall very positive and a refreshing change from Teamviewer which we had used for a few years.
Pros
Feature packed solution with friendly user interface with easy and transparent licencing model.
Cons
Occasional issues with unattended support when using a mobile phone. Would also like to be able to upgrade number of additional unattended seats ourselves rather than having to email support as can be a delay in fulfilment.
Reasons for Choosing Zoho Assist
Dont like the new interface, numerous issues with groups and devicesSwitched From
TeamViewer RemoteReasons for Switching to Zoho Assist
felt it was a more complete package and more user friendly for both us and customers- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Zoho Assist Review
We have been happily using the product for years. It offers a good mix of immediate support and unattended access. The tool set is quite extensive and very useful. We just wish the connection to remote support was easier for the end user.
Pros
Tools available to the tech. Once connected, easy usage. Unattended access is excellent.
Cons
End user interaction. It is too difficult to achieve a connection with the limited knowledge of the client. IE: too many clicks needed to connect. Connection sometimes doesn’t go through due to video issues. Cost is getting prohibitive. Other solutions (Anydesk) are more economical and officeing the same tools with an easier connection process.
Alternatives Considered
AnyDeskReasons for Choosing Zoho Assist
cost and the unautherized charge to the credit cardSwitched From
TeamViewer RemoteReasons for Switching to Zoho Assist
At the time Anydesk was not availible to us.
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Good solution
It is good solution. It helps to support our users with ease.
Pros
Multi platform support. Ease of deployment.
Cons
Limited storage for recordings and no opportunity to store recording on technicians machine
Reasons for Switching to Zoho Assist
Price, Performance and security of the solution. TeamViewer and Any desk are widely used by scammers and have bad rep for it.- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
Good Deal with Better Pricing than Similar Services
The overall experience was positive. I am looking forward to continuing to use the service.
Pros
It was easy and quick for the remote customer and me to get going. I signed up and was able to assist our remote internal customer in a matter of minutes. I like that I was able to get started with a trial. After a trial, the right thing to do is to purchase at least once if it meets our needs.
Cons
I liked everything about it so far. During my first session, I did not need to use UAC; therefore, I will check for that capability. Some services that cost much more will not approve UAC prompts.
Reasons for Choosing Zoho Assist
Pricing, availability when I needed a quick solution, and ease of use.Reasons for Switching to Zoho Assist
Zoho's pricing for a good product is much better than those of these vendors. In addition, I have grown to trust Zoho. They have many products to meet many needs.- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
A very useful piece of software that does not cost the world
Very positive overall experience with zoho assist. It was a great help when we had to work remotely and I have kept using it
Pros
The run as admin feature makes installing software remotely very simile and convenient
Cons
Occasionally it will crash and we have to start the process again
Alternatives Considered
TeamViewer RemoteReasons for Switching to Zoho Assist
Price point and we were using other Zoho products
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Good work - very good tool
Manage many customers and their desktop remotely all over the word easily.
Pros
Quick to start, easy to use, no bugs at all.
Cons
The capability to use with one more user, rarely, is not available, and to use on different machines.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Awesome Remote Assistance App
Overall my experience has been positive. The application itself is fairly stright forward. Remote requests were quite easy to set up when a client asked me for help. Setting up unattended access was a snap and really helps me look after my clients.
Pros
Although there is a desktop interface Zoho is mostly a web based application and that makes is wasy to use everywhere. I am often on the road and need to connecto to my client's computers so using a web based connection just makes things easier.
Cons
Getting into Zoho Assist has a bit of a learning curve and sometimes learning a new way of thinking has its challenges. Once you move around in hte app a bit you will start to see the logic in it.
Alternatives Considered
TeamViewer RemoteReasons for Switching to Zoho Assist
I thought that Zoho had the better pricing model than TeamViewer.- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Great value as long as your clients have solid internet
Our team switched to Zoho Assist after several years with Team Viewer, looking at a more price competitive option. We connect to clients that sometimes have very slow internet, and this was the biggest shortcoming. The tools and connection were great with stable internet! While it does not require connection codes which can be great, it required clients to redownload the assist software every time and this could get confusing for less technologically inclined clients. Overall a good option if your client base has strong internet.
Pros
Works well with decent internet, Integrates well with the Zoho Suite, easy to set up unattended access, somewhat easy for clients - no connection codes required.
Cons
Requires a stronger internet connection than competitors, requires a download every time you wish to connect.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Zoho assist, a fantastic option for remote help!
Positive. I’ve been using Zoho Assist for a while now, and it’s honestly been a huge help for our business! As an HVAC company with users spread out across different areas, I often need to troubleshoot and manage remote systems, and Zoho Assist has made that so much easier. The unattended access feature is a game-changer—it lets me handle issues and do maintenance even when the user isn't around, saving me a ton of time.
The security features are rock solid, too. With encryption and multi-factor authentication, I know our data is safe. Plus, the fact that I can use it across different platforms is a huge bonus.
One of the best parts is how simple it is to use. The real-time chat and screen-sharing features make working with clients super smooth, especially when I use a an app like FaceTime or Team to compliment the experience.
Overall, Zoho Assist has really helped us step up our game, making our work more efficient. If you’re looking for a reliable, secure remote access tool, I’d definitely recommend giving it a try!
Pros
Easy to use for both myself and my users.
Cons
At times the admin features goes awry, and we have to wait for the system to reset.
Reasons for Switching to Zoho Assist
IT was very expensive, and we did not like the feature set as much. Google Workspace was becoming unreliable.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
An amazing tool to help your business get more done and troubleshoot remotely when troubles...
I couldn't be happier with how well this tool has help me be more efficient and be able to not only get more done but to help those on my team in a moments notice from where ever I might be.
Pros
I love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.
Cons
The only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.
Reasons for Choosing Zoho Assist
I prefer the price point and ease of you with Zoho not to mention that as my business grows they have a lot more tools available in their full product assortment.Switched From
TeamViewer RemoteReasons for Switching to Zoho Assist
Simplicity and price point I can't argue with either. This is so simple to use and doesn't break the bank either.- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Zoho Assist
I really like the price and how it just works. No version issues or customer updates. OR the customer does not need a login. NOTHING, it just works easily.
Pros
that is works, I like both unattended support and the Assist session.
customers find it easy to just go to join.assist.com and get it going.
I will be using the integration into my web site soon also.
Cons
I wish I could just copy / paste files BUT file transfer does work. And I get the job done.
Reasons for Choosing Zoho Assist
don't like their prices and Zoho is way easier to use for both me as the tech and the customer.Reasons for Switching to Zoho Assist
price and ease of use. Then I found out that it just works every single time. love it, when it just works. I am doing tech support, I don't want to fight with my support tools also.- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Zoho Assist - Great to use
We've had a really good experience with Zoho Assist so far. It was easy to deploy, it's very easy to use, and requires no effort on the end user.
Pros
It's simplicity. We can use on demand support, which is super easy for an end user to use, or unattended access. We deployed this through Intune and now we can connect to all machines without needing the end user to be present.
We also used the free trial to make sure we were happy with the product and the salesperson was always quick to respond to questions.
Cons
That you need to be on an enterprise license to use the portal features.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Zoho Assist - definitely worth the price
I have not had any issues with Zoho Assist and it has saved me considerable time in supporting multiple remote server sites.
Pros
I like that I can have as required supporr session or have clie t installed to access servers at any time without user interaction.
Cons
Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly.
Reasons for Choosing Zoho Assist
LogMeIn pricing changed and product was not as reliable and harder to administer.Switched From
LogMeIn ProReasons for Switching to Zoho Assist
Performance, administrative overhead and fit and finish of produvt.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Value for money
Before trying out Zoho Assist, i was using another product until one fine day some critical problem on their server knocked it out for a few hours.
i have used Zoho Assist for a few days now and it feels almost like it is not there. This is really difficult to achieve for most of the in-your-face software packages available in the market. Once you connect to a remote client, it is as if you are working on your own computer.
This is the perfect remote assistance software.
Pros
* browser-based entirely. you don't have to install another software to provide assistance.
* Super smooth connectivity
* easy on pockets
* translates keys-strokes between platforms (i use it from my linux to connect to a remote Mac, and i don't have to bother about translating my, for example, CTRL + S to CMD + S to save my files.
* does not bother with constant ads or purchase requests
Cons
Cons are a little difficult to find. If i have to be really picky, i would probably say it is the default graphics quality of the remote client that is streamed.
But then, remote desktop/assistance is not supposed to be used for multimedia entertainment.
And again, it is configurable in the settings, so it is not a bother.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Zoho Assist Review
It has been a great tool to use and connects quickly.
Pros
Easy to install and configure. Deployment took less than 10 minutes for 50+ machines. I can switch between monitors within seconds.
Cons
It would be nice if the chat box didn't pop up automatically.
Alternatives Considered
DamewareReasons for Choosing Zoho Assist
Pricing and it wasn't easy to update clients.Switched From
TeamViewer RemoteReasons for Switching to Zoho Assist
The demo from Zoho made it an easy choice.- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Great Remote Support Assistant
In general is a great software, no need to install in computer, access anywhere you are, clomplete tools.
Pros
- Easy to use
- Easy implementation
- Complete Remote Support tools
- Easy for clients to understand how access to the support
Cons
- Mac users have to improve skills to give access
- Time of contact short
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Remote access
I’ve used this for several years accessing my Quickbooks from my desktop at my Corp office
Pros
Great flexibility to access my main computer from remote
Cons
I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
If you want an affordable, dependable Remote Assist platform - use Zoho Assist
After reading my dislikes you might think that I dislike Zoho Assist. This is not the case. Overall, I must say that I have been pleased with Zoho Assist and plan on keeping it for many years to come.
Pros
I was an early adopter. I have a grandfathered rate that is very favorable. Zoho has been light on the resources of the end user devices. It has been very dependably available. It has less functionality on Macintosh computers but I am pleased to be able to be able to remotely assist Mac users from the same platform with PC users. It is very helpful that it has an option to remotely view the screens of IOS and Android users too. I like that Zoho has continued to add more features such as remote audio and printing.
Cons
I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating simultaneously, I dislike that the machine name is not visible on each screen session - so I can locate it quickly. I dislike the way the "Choose Monitor" function has to be re-opened in a separate pop up each time. A dropdown showing pictures of all remote monitors simultaneously would be much easier. I believe their Customer Support hours are too short. I feel that Zoho Assist Support should be available 24/7/365 since the service is frequently in use by IT techs during off business hours.
Alternatives Considered
TeamViewer RemoteReasons for Switching to Zoho Assist
While Teamviewer is a Gold Standard remote assistance product, Zoho Assist was more affordable and sufficient for my team's needs- Industry: Design
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Zoho assist
Overall, Zoho Assist offers a solid remote support solution with a good balance of features, security, and affordability. The platform is easy to set up and use, especially for businesses that need cross-platform support (Windows, Mac, Linux, etc.). Its remote access and support tools, including unattended access and session recording, work well for troubleshooting and assisting clients.
The security features, like end-to-end encryption and two-factor authentication, provide peace of mind when dealing with sensitive data.
However, while the service is reliable, some aspects, such as the user interface and the limited features on lower-tier plans, could use improvement. Additionally, connectivity issues can arise in certain situations, and integrations outside the Zoho ecosystem are somewhat limited.
In summary, Zoho Assist is a strong choice for remote support needs, particularly for small to medium businesses, but it could benefit from a more refined UI and faster customer support.
Pros
What I like most about Zoho Assist is its user-friendliness and versatility. It offers cross-platform support (Windows, Mac, Linux, Android, iOS), strong security features (end-to-end encryption, two-factor authentication), and unattended access for remote support. It also includes session recording, detailed reporting, and customization options for branding. Plus, it’s affordable for businesses of all sizes.
Cons
Limited features on lower plans – Advanced options like file transfer and unattended access are restricted to higher-tier plans.
Cluttered UI – The interface can feel unintuitive and overwhelming at times.
Occasional connectivity issues – Some users experience lag or disruptions during remote sessions.
Integration limitations – It works best with other Zoho products but has fewer integrations with third-party tools.
Slow customer support – Response times can be slower than expected, especially for urgent issues.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
A "No Fuss" Solution To Our Remote Needs
I have been in consulting for over 30 years and have almost always worked on the technical side of supporting customers. In my years of doing this kind of work I have had to rely on many different types of remote connections. Zoho Assist is by far the easiest and most reliable connection method I have used, all while still being secure.
Pros
Working in a consulting practice that consistently needs access to customer systems requires remote access software that is secure, uncomplicated and just works. We have subscriptions to other remote software for those few cases where the customers have a required method of access but Zoho Assist is the primary go-to product for our systems engineer group.
In the past, we often had to manage multiple VPN connections with multiple profiles to be able to access the systems we help maintain. That is not an ideal solution since there are issues with some VPN installations being incompatible with other VPN software and just the length of time it takes to port all those connections to a new machine when you upgrade hardware. While we do still use VPN connections for some customers, most times we can use Zoho Assist as an alternative.
The interface for Zoho Assist is uncomplicated and easy to navigate both for the person initiating the remote session and the end user enabling the remote access. The unattended access is just as simple with a very easy deployment link working for most of the system we need to access.
There are other products with more features on the market but we have found that we seldom use the additional features and the price point for those "bells and whistles" tend to be much higher than what we pay for Zoho Assist.
Cons
I have no real complaints about Zoho Assist. It is a solution that is simple to use and the price point for the feature set you get is very reasonable.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Just how remote support software should be.
I've used Zoho Assist for years with literally zero problems connecting. It has all the features and functionality that I need at a fantastic price.
Pros
Zoho Assist has everything I need to connect to my clients securely and remotely. It has multifactor authentication built in and is web based so I can access it from anywhere. Connecting is always fast even on slower networks, my phone or tablets. The unattended access feature is perfect for those devices I know I'll need to connect to regularly.
Cons
The interface for swapping between multiple screens is a little slow to react but since Zoho Assist seems to be regularly rolling out feature updates I expect this to be resolved in the future. I'd also love to see a URL shortener to give to people over the phone when I'm trying to get connected to them.