My Clients Plus

Pros

If you are a psychiatrist and have been disappointed by EPIC, please look at my clients plus. You can format your own templates and use them easily. The data is stored offsite, so you don't need to worry about fires or floods destroying your computer and on-site backups.

Cons

I didn't like that there was not an electronic prescription piece available with mcp. I had to investigate and use a different product.

Pros

ease of use - intuitive. The ability to customize the coding and fields.

Cons

reporting - i would like a custom report

Alternatives Considered

Reasons for Choosing My Clients Plus

Reasons for Switching to My Clients Plus

Pros

Very wonderful to work with this software. It’s convenient for busy individuals

Cons

It can be hard to get in contact with someone if you need assistance

Pros

Emails forms to the clients. Scheduling was good if you had times blocked out.

Cons

NO CUSTOMER SERVICE!! We were charged double in 2/6/23 they said it would pay for 2 years. They thought we had 2 provider, we have one. Emailed (Because the person would not call back) several times. Looking into. So today I can't get into site. All notes are locked and we owe. No one answers the phone ever!!

Pros

The learning curve, the ease of use and most importantly the service the company provides it's users.

Cons

There is nothing I can think of. Any time there has been a concern, MCP does whatever it takes to resolve the issue as quickly as possible.

Pros

THERE IS NO CUSTOMER SERVICE AND NOBODY SEEMS TO KNOW WHAT THEY ARE DOING.

Cons

SINCE CHANGE HEALTHCARE WENT DOWN THEY HAVE DOWN ABSOLUTELY NOTHING TO RESOLVE IT. NOBODY KNOWS WHAT THEY ARE DOING AT THIS FIRM>

Pros

It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

Cons

I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

Pros

I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best!
Customer support is amazing - the agents are professional, knowledgeable and friendly.

Cons

Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

Pros

Ease and efficiency. Client portal and virtual therapy option are fabulous.

Cons

Can't easily adjust a transaction. Can't add more than two insurance companies. I see minors and kids sometimes have 3, even 4 insurance plans. If there is a way, I dk how to do it but making changes in the billing section isn't always the easiest. I get complaints sometimes from families that they can't see where a specific payment applied to a session.

Pros

The software is very intuitive and easy to learn and use. From time to time there may be an unusual aspect that I don't know or understand but the support people are super responsive and quick to provide the guidance I need.

Cons

Creating invoices for non insurance clients has been a bit of a challenge for me. The data base of past history is accessable but only in 60 day increments. Sometimes I need to recreate an account that goes back several years and that has been difficult

Pros

Very easy to bill clients to insurance companies within 20 seconds. Electronic billing gets payments faster and ERAs let me know when payments are made. Great reports features which gives me information on monthly/yearly statistics. Why pay someone to do your billing for you when you can do it so easily with my clients plus and probably much cheaper.

Cons

It does take some time to get each insurance company entered and working with ERAs but support is very good to help with setup and learning how to use it.

Pros

There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.

Cons

After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.

Pros

The platform is intuitive and easy to learn. My billing is much easier and quicker than by other means. My notes are entered onto a secure, encrypted server. The price is reasonable. Customer service is quick and helpful on occasions when I have had questions.

Cons

I'm still using the first version. The software doesn't work well with all operating systems. I have and old Mac, operating on 10.7 that does fine. My more current desk top, operating on 10.14 doesn't do many functions on this program. I'm a little worried for when my old laptop dies.

Pros

I have been using MCP for nine years. It was very easy to learn, efficient, simple to navigate and the support from the administrators is awesome. Located in the US, they will respond within hours of being contacted; pleasant, informative and easy to understand.

Cons

Inability to remove data shown on balances due. Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact. I have to disregard these items from the balances due report. I should be able to remove what I choose to remove.

I would also like to be able to enter a new diagnosis code while billing. There are occasions when I am billing a new client and the therapist has chosen a diagnosis code that is not set up.. I have to go into dx set up, add the new code and then start the billing process all over again.

Pros

Th access to my calendar from my phone or computer.

Cons

It not always clear visual or audio. There is no virtual background down load for provider to use.

Pros

It was relatively inexpensive and easy to gradually add additional users. The promise was to add whatever templates I wanted to add to their librray.

Cons

Not well integrated.
Available templates do not meet legal requirements here in Ohio and they REFUSE to consider adding the needed templates as they promised.
EOB's have become a disaster since they persuaded me to switch to their recommended clearing house.
Their quality and reliability has steadily gone backwards at the same time that they have steadily increased prices.

Pros

I have used My Clients Plus for over 4 years now. I am a solo practitioner and this program meets all of my needs to manage my practice. The electronic billing is easy and efficient. I get paid quickly with no errors most of the time. If there are errors, they're mine! The progress note feature is great too, with lots of choices as to the templates you use. And the Scheduler is easy to use as well. The price is less than comparable companies also. And as far as customer service goes, you reach someone quickly and they resolve any issues or answer questions you have.

Cons

There reports are limited in their scope. There are times I would like to find information in report form and it's not available.

Pros

I love the affordability of this software. Our practice does not need a lot of bells and whistles, and this software is perfect. It is pretty user-friendly and the tech support people are fantastic. I have recommended this software to many chiropractic colleagues who are looking to simplify their office. The fact that ebilling is so easy is a definite plus!

Cons

I would like to be able to edit payments. I believe the software development team is working on this capability. Also, I would like more flexibility on the templates, although I believe the team is also working on this.

Pros

The software doesn’t “freeze up”. It is fairly user friendly and I am not a particularly computer savvy person. I handle my own billing and this program/software has met all of my needs.

Cons

I haven’t used other programs so I do not have a frame of reference. I am comfortable using this software, particularly since there is technical support available when needed.

Pros

I've been using MyClientsPlus for about 2 years, and feel that my success in my private practice is partly due to them - I was able to avoid giving 7% of my total revenue to another person, and instead I learned how to do my own billing via MCP. Mostly, I want to recognize their Help department - I used them multiple times, and they were unfailingly prompt, specific, and well-regulated (compared to me!) when I needed them.

Cons

Well... the "Notes" could use some work (maybe making it easier for us to fashion our own?) and the "look" isn't snazzy. But these are paltry complains.

Pros

I absolutely love the software. I was initially resistant to shift from doing everything individually to streamlining everything. I am so glad I made the choice to. I have been using this high quality affordable system to assist me with managing my billing, scheduling, client reminders and video conferencing.

Cons

Some of the various billing options, just don't understand them all.

Pros

The software is very clean and simple to use, the price is cheap for what you get, if there is ever a mistake it has always been on the payer side and support has always been personal, fast and accurate. I would never dream of switching (I looked at 3 or 4 programs before choosing this one)

Cons

I didn't like the new user interface but they kept the other one as a choice, so very happy. It is amazing users were not forced to switch.

Pros

The ease of billing and confirming claims.

Cons

Some times it is hard to get a new client registered.

Pros

I liked this company for many years and often referred friends to use it. But in the last few months the fees have gone up and I can no longer get a response to questions I would not recommend to anybody for the the hidden fees and no help at all

Cons

Used to be a great company but no longer

Pros

It is very user friendly and when it is not, they have a WONDERFUL customer support team that walks you through your issue and gets things done. I love that you can copy and paste your previous note so it saves some time on your documentation. I also love that you can bill electronically through the system- easy, simply, amazing!

Cons

If you put in a payment and it was wrong you have to delete out the whole session and start over, not a huge deal, but it would be nice to be able to edit as things happen.