3.6
Overall rating
Reviews

3.6
Overall rating
Reviews

About Ellucian

Ellucian is a cloud-based software provider that helps higher education institutions with professional solutions to create a connected campus. Designed for universities of all sizes, the platform provides solutions for departments such as finance, IT, student services, human resources, recruiting and admissions. Ellucian’s modules comprise Enterprise Resource Planning with products such as Banner, PowerCampus. Elevate and Quercus; Constituent Relationship Management offers products including CRM Advise, Degree Works, CRM Recruit and CRM Advance; Integration and Analytics delivers the products Ellucian Analytics, Ethos framework and Workflow. Ellucian helps users create strategies, manage resources and deploy services to achieve educational objectives and priorities. The platform provides features such as application management, cloud application hosting, technology management, resource allocation and business intelligence. Support is extended via phone, documentation and an online help desk. Pricing is available on request.
Ellucian Software - Finance query
Ellucian Software - Desktop analysis
Ellucian Software - Disbursement schedule
Ellucian Software - Finance query - thumbnail
Ellucian Software - Desktop analysis - thumbnail
Ellucian Software - Disbursement schedule - thumbnail

Ellucian pricing

Ellucian does not have a free version. Ellucian paid version starts at US$0.01.

Starting Price:
US$0.01
Free Version:
No
Free trial:
No

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Ellucian Reviews

Feature rating

Value for Money
3.2
Functionality
3.5
Ease of Use
3.2
Customer Support
3.5
5 reviews of 84 View all reviews
Verified Reviewer
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/03/2018

Banner is a fantastic data management tool.

Pros

It's a rock-solid application that you can count on. That in and of itself is a huge deal. It works, has minimal bugs, and is the backbone of how we manage our data.
When other applications are having a problem or we have a data integrity question, we often say "What is it in Banner?" because we know it will be correct there.

Cons

It can be a little scary at first to new users, which I can speak to from experience. But the new interface is definitely helping with that.
I would also love to see Ellucian develop a proper higher-education CRM tool. We had to go with another vendor because we needed something more comprehensive than what Banner could offer (Application Reviewing, Events Management, etc).
I think Ellucian is missing out on a huge financial opportunity and could take a massive chunk out of the Higher Ed CRM market if they were to develop one.

Elizabeth
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
2

5
Reviewed on 3/11/2022

Provide more support for end users!

The underlying system is robust and stable, but difficult to manage, especially in terms of data entry and updates. Making changes can have unanticipated ripple effects.

Pros

The end user product has good visual flow and is designed to protect student data.

Cons

This is not an intuitive system, especially to users making a transition from the company's older product which was not visually or logically similar at all. Support materials are not adequate on the web site, unless you are a (paying) implementation team member.

Verified Reviewer
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
3

3
Reviewed on 21/11/2018

Not a good integrated solution

Negative, frankly. While helpful and polite, the team seems too inexperienced to be of much help. In fact, Ellucian seems to cause most of the problems themselves through self-inflicted wounds. Each update or patch implements some new ‘improvement’ that breaks most workflows and processes built for the previous version. As such, the hope to get a slight improvement ends up costing weeks of manpower to fix everything else in the test environment over and over again.

Pros

Ideally, when functional, the functionality between Ellucian products can be helpful. We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.

Cons

Despite being the same company, the products are not as seemless as we felt it should be. It took well over a year of implementation of the eRecruit CRM to customize it to fit with the Banner ERP. Even then, we still find issues where things are not being converted from one to the other well. One example, on the CRM, GB is the country abrieviation for the UK (Great Britain), but in the ERP, this is shown as Gabon. I’ve wasted so much time programming and converting little things like this that I find it hard to believe they were released by the same company.

Verified Reviewer
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 10/09/2019

Ellucians

The ability to update our Customer Relationship Management system with exported data-sets.

Pros

Since this uses Oracle and SQL, I like having the ability to write reports for assistance in extracting data from the data tables we use.

Cons

The software has many different modules and the last version of software released helped out with a more intuitive interface.

Verified Reviewer
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 23/03/2022

Ellucian Banner SIS -- Solid Product In Use for Nearly 20 years

Been using Banner since 2004 (and SIS since 2005). I serve as the manager of the IT team that supports the student offices that use the product.

Pros

I commend Ellucian for recent updates they have made to the look and feel of the product. I find it now easier to use and easier to support (no more Java needed for the admin side!).

Cons

The number of Financial Aid releases is challenging. Plus, when we apply them we need to take our Banner Admin pages offline temporarily. It would be better if the Financial Aid releases were isolated so that we could apply them without taking all of Banner down.

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