8x8 Work

Pros

8x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for a straightforward and reliable solution, 8x8 may be worth considering. Just be prepared to deal with an interface that can feel a bit clunky and unintuitive at times.

Cons

Unfortunately, the user interface is a bit outdated and could use an update to bring it up to modern standards. However, despite the backdated UX, the software is still functional and gets the job done.

Alternatives Considered

Reasons for Switching to 8x8 Work

Pros

The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use

Cons

I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support

Alternatives Considered

Reasons for Choosing 8x8 Work

Switched From

Reasons for Switching to 8x8 Work

Pros

I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.

Cons

The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up.

Pros

There really was not anything I liked about 8x8. I am no longer using as result. When I attempted to give them the right to keep my business, they did not compete but tried vehemently to continually lock me back into my contract.

Cons

8x8 does not even compare to the lowest on the market. When I took over an IT department, part of my duties was to locate a new VoIP service. 8x8 was the service at the time. Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of call centers, and there is no reporting. The support is impossible to deal with. They require a 90 day cancellation notice, when I was with 8x8 i notified them 5 months before contract cancellation, after the cancellation was completed 2 months later they tried to bill me again for the annual fee. It took 6 months of arguing and showing them the documents to get them to agree. Email chains and everything. If you are a customer, document everything, especially if you are planning on leaving. Their customer support is impossible to talk to and the only way to get anything taken care of is to use their chat feature, but it never works.

Pros

The ease of which to configure the system and users- It is so much easier to configure than a typical phone system-

Cons

There are sometimes some connection problems if the internet is running slow-

Alternatives Considered

Reasons for Choosing 8x8 Work

Switched From

Reasons for Switching to 8x8 Work

Pros

I like being able to answer my work phone through the app when I am not in the office.

Cons

I would love it if voicemails left for me could be translated into written words, so I wouldn't have to listen to them if I don't really need to. I would also like the ability to delete the voicemail from the written word notification or email, however it is delivered.

Pros

It was very easy to setup and configure-

Cons

Probably the cost was a bit more than I expected-

Pros

Accesibility anywhere and compatibility with different devices.

Cons

The contracts that don't let you make changes during the period of a year.

Alternatives Considered

Reasons for Switching to 8x8 Work

Pros

Interface - VoIP system. Implementation process.

Cons

Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook.

Alternatives Considered

Reasons for Choosing 8x8 Work

Reasons for Switching to 8x8 Work

Pros

We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.

Cons

I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con).

Pros

The ease of use in the VOIP space is great. It has features of calling using computer, texting (until recently) and faxing which we still use with some of our case management services. Also has virtual meeting options. Intuitive administrative dashboard for onboarding new users and reports.

Cons

Typically, our biggest issue is with the quality of calls. Relies heavily on a strong signal or network that can be challenging for folks in the field. Call quality can suffer and often are dropped. Lately, the loss of the SMS texting has been a blow to our client communication. It has taken weeks to set up the "campaign" and we are still not functional.

Pros

Easy to customise
lots of documentation for reference
Excellent support

Cons

Not being able to purchase licenses directly

Pros

We've been using 8x8 for years, and our experience has been consistently positive. It is highly user-friendly for both regular users and administrators. On a few occasions, we encountered connection issues, but 8x8's support promptly assisted in troubleshooting. It turned out the problem was with our team members' internet connection. We give it a perfect 10/10 and highly recommend it.

Cons

We didn't run into any issues that we couldn't solve.

Pros

They have all the necessary functions used for our business

Cons

Some of the staff members needs a longer time to adapt to the 8x8 system

Pros

being able to text and call, in addition to being able to transfer calls to other extensions, very easy to use.

Cons

There isn't anything that I dislike about it

Pros

Easy to use, very friendly app , good connection and good quality in the calls also in the call recording you have the advantage to use it in your pc and in your smartphone

Cons

It will need a good internet speed to be more stable also if you are logged in your pc and smarphone if you receive an inbound both will ring at the same time pc and smartphone

Pros

8x8 allowed us to make quick calls 24/7 which is important when it comes to the logistics and transportation industry. The software is intuituve and easy to use and the calls always go smoothly with no interference.

Cons

Sometimes the web version of 8x8 woukd not work unless switched to the beta version

Pros

This is the best tool which allows the voice calling from IP which can be customized based on countrywide. We can setup this in any country and get the calling voice from any country we need.

Cons

It's the best I have seen till now and only pricing can be a but lower.

Pros

I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs.

Cons

The process of engaging support and how long it takes to get anything resolved. Also, how difficult it is to listen to calls (they have to be live calls before you can barge).

Alternatives Considered

Reasons for Switching to 8x8 Work

Pros

There are several features of the X series which is very impactful for my operation. The auto-attendant is great because it captures the call and route it to the correct person limiting the need for a operator which is great for small business. Another feature which the organization like is the open and close features which we use the voice recorder to instruct the client if we are open or close.

Cons

This voice recorder can sound mechanical, yet it works for us.

Pros

The 8x8 team is the best. Great technology and great customer support!

Cons

Our office has been with 8x8 from February of 2014 and has had no reason to change to another company.

Pros

It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats.

Cons

The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.

Pros

This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want.

Cons

There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go.

Pros

1. Ease of setup of physical phones in the office
2. Cloud management and cloud access with adequate permissions to everyone
3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email.
4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC.
5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed.

Cons

1. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts.

2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company.

Pros

8x8's Virtual office has made it easy to setup our own VOIP phone system without an in house IT guy. It allows us to have multiple lines, mailboxes and to customize our phone system to make it easier for both employees and our customers calling in. It is great that we can easily update extension number, greetings and voicemail messages on the fly. Also, the cell phone app and the ability to take my office extension on the go is wonderful.

Cons

The interface for desktop in particular seems old and outdated. It is not always easy to find what you need. The App for cell phone has vastly improved over the years and has become much easier to use, it would be nice to see the website follow suit.