4.0
Overall rating
Reviews

4.0
Overall rating
Reviews

About 8x8 Work

Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.
8x8 Work Software - 8x8 X Series voicemail to email
8x8 Work Software - 8x8 X Series agent specific call analytics
8x8 Work Software - 8x8 X Series product meeting details
8x8 Work Software - 8x8 X Series analytics dashboard
8x8 Work video
8x8 Work Software - 8x8 X Series voicemail to email - thumbnail
8x8 Work Software - 8x8 X Series agent specific call analytics - thumbnail
8x8 Work Software - 8x8 X Series product meeting details - thumbnail
8x8 Work Software - 8x8 X Series analytics dashboard - thumbnail

8x8 Work pricing

8x8 Work does not have a free version but does offer a free trial. 8x8 Work paid version starts at $29.00/month.

Starting Price:
$29.00/month
Free Version:
No
Free trial:
Yes

Alternatives to 8x8 Work

MiVoice Business Solution

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8x8 Work Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.0
Customer Support
3.7
5 reviews of 272 View all reviews
Ashley
Ashley
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/04/2021

Perfect Business Phone System!!

We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Pros

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Cons

there are sometimes some delays, but very rarely is there any issues!

Response from 8X8

We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!

Replied 20/12/2021
Ralph
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/12/2021

Great product - wouldn't want to be without it.

In general, I have been very happy with 8x8, and would not want to be without it.

Pros

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Cons

Nothing comes to mind; I have no suggestions.

Reasons for Choosing 8x8 Work

Call recording is included with 8x8.

Reasons for Switching to 8x8 Work

Again, ease of use, simple administration, and free call recording.

Response from 8X8

Thank you so much for taking the time to leave us a 5-star review.

Replied 5/01/2022
Wayne
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 19/03/2024

Easy Implementation

Pros

This product was easy to implement and training of staff was made easy with lots online KB videos.

Cons

There is nothing negative I can say about the product.

Response from 8X8

Hi Wayne, we appreciate you taking the time to leave a review. It's great to hear you found 8x8 easy to implement and use. Thank you for choosing 8x8!

Replied 20/03/2024
Samantha
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 22/09/2023

8x8 Nightmare

Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.

Pros

The ease of use was all that we appreciated of 8x8.

Cons

- The fact that they could not integrate as they said they could into Litify. - They were double billing us. Charging us yearly and then monthly and then constantly trying to reimburse and then recharge our cc again. - During this time, I was communicating with 8x8 and it was a slow process, and they decided that they should shut our phones off. I called and they turned them back on saying they saw the conversations regarding the charges and that it wont happen again until it is resolved. A week later they shut them off again and told me that I had to pay the whole year off even though they owed me 3k still and we had not ironed out the billing. So they said we had to pay fine. They couldn't take my payment over the phone and it was an absolute joke. Couldn't turn it back on with my money but couldn't take our money. Interesting, right? - They told us they were going to reimburse our 9k that they charged and we have yet to receive the refund even though our rep told us they were going to credit us back. He is now unresponsive to me as well.

angie
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2023

8x8: Best option for optimal business

Pros

8x8 provides exceptional VOIP service. Crystal-clear calls, robust features, and reliable connectivity make it a game-changer for our business. The user-friendly interface and excellent customer support add immense value. Highly recommended for seamless communication!

Cons

The application has its bugs, sometimes.

Response from 8X8

We are incredibly grateful that you took the time to leave us a 5-star review. Your review means a lot to us. We appreciate you being our customer and helping to share the word about us!

Replied 21/12/2023

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