Shopify Plus

Pros

Scalability, a range of advanced features, Dedicated Support, Security and Reliability- It's important to note that Shopify Plus is primarily geared towards larger businesses with more complex needs and higher transaction volumes.

Cons

A higher price, Customization Limitations, Limited Ownership, Dependency on Third-Party Apps

Pros

I love how you get hundreds of features for really low price and I see no competition to that.
Recently Shopify added even more value with AI. It speeds a lot of things, I can quickly fill different fields, email automations, product pages with it and with no additional cost.
Also they are expanding with e-mail automation and I don't have to use 3rd party software for e-mails anymore, which saves me even more money.

Cons

The only thing I disliked so far is that as a new user to the platform you can get overwhelmed with features and it would be really useful to hide some or have some kind of clickthrough on-site tutorials.
Sometimes they also make changes to the interface and it can be confusing what happened, but I guess it depends how often you use the software to learn what is what.

Pros

It's quick and easy to setup a Shopify+ store

Cons

It's quick to setup but a number of the advanced feature needed for modern Ecommerce are bolt on point solutions that vary greatly in quality and manageability.

Pros

Shopify Plus is great if you receive a lot of monthly sales and orders/traffic. there are a host of customisation tools available to use, its also very easy to navigate

Cons

Shopify Plus has limited payment and shipping gateways available

Pros

It's easy to plug in apps to customize your site functionality and user experience.

Cons

Shopify no longer refunds fees when an order is cancelled or refunded. This is a huge cost to vendors. In general support is good but sometimes it takes a little back an forth to get a solution.

Alternatives Considered

Reasons for Choosing Shopify Plus

Reasons for Switching to Shopify Plus

Pros

The Process to start a new website using Shopify is very easy. It is also very simple for new users with no developing skills to start with Shopify.
Integration with most apps is very convenient and can be easily handled.

Cons

Some of the features need some time to understand and need good knowledge about a particular feature.

Alternatives Considered

Reasons for Switching to Shopify Plus

Pros

If the implementation is standard then Shopify Plus is a great option with many out of the box features and easy integrations via 3rd party apps.

Cons

If the implementation is very customized, like it is for our business, then Shopify Plus can be complicated to work with vs other eCommerce Platforms than allow for greater customization.

Pros

Shopify Plus includes features like customizable checkout experiences, automated workflows, and advanced security options, which are essential for large enterprises.

Cons

If merchants choose to use payment gateways other than Shopify Payments, they incur additional transaction fees. This can add up and impact profit margins.

Pros

We were able to integrate it with our ERP platform to enable online orders through a store front. There are so many different applications that are on the marketplace that can enhance your store in ways you didn't imagine. It was also quite easy to integrate with our 3PL as they had already developed an app through the Shopify platform.

During the pandemic, it opened up the avenue for us to sell online especially when non-essential stores were not allowed to open and Melbourne being lockdown for such a long period.

Cons

Nothing, it was quite simple to use however we did have some small hiccups with integrating with our ERP

Pros

The 2 things i get most from are the customisable checkout process with upsell functionality and the seasonal store designs

Cons

I havent found a downside to it yet. The support is fantastic and our assigned account manager is fantastic

Pros

Great software - When it comes to customer's data and support on products, orders and inventory.

Cons

This is a very user friendly tool. I'd only suggest better features with other apps.

Pros

Industry best user/checkout experience, industry best reliability, industry best customer support, fantastic user interface, great tools for automation, helpful merchant success managers who have experience, connections, and good advice...

The plus features are worth it and we use them daily: Flow, Scripts, Launchpad etc are so valuable to the business that it is hard to imagine going without them.

Cons

Shopify plus has been suspiciously slow to improve it's software when it will disrupt an existing "shopify app" in their app store. There are many obvious and simple optimizations that they are hesitant to implement because it will cost them money and anger software developers who rely on the income. This is a weakness in their product design strategy and holds the app store back from being as good as it could be. This attitude has slowed improvements to core functionality like Discounts, Customer Communication, Upsells etc.

Shopify (and plus) also needs to take a more active role in safeguarding user/customer data when it comes to what is truly needed by apps. One malicious developer can compromise tens of thousands if not millions of shopper's information and there's almost no recourse or prevention. In the same what mobile apps ask for too much information on purpose---there are a lot of suspicious "free" apps on the store which appear to be there just to harvest user data.

Increasing and inappropriate "politicization" of terms of service in order to bow to the personally held political beliefs of Shopify executives---regardless of legality, payment processor terms etc.

Pros

It does a turn-key job for you. All what you need for your business is there.

Cons

Updates on mobile phones needs to be regular.

Pros

The platform is great for the growth of businesses, it is straightforward to use with an excellent user interface. It is one of the best platforms for B2B/B2C e-commerce, providing a great online shopping experience to visitors. Great to find out the past purchases by customers and use them for retargeting purposes, excellent at providing discounts and vouchers.

Cons

Templates are editable but need JSON coding knowledge, which is a challenge for designers. Customer support is slower than other e-commerce platforms, there are limitations for optimising the experiences for visitors which can be fixed in the near future.

Pros

It was easy to setup - especially compared to competitors and we have plenty of room to grow within the software.

Cons

Some aspects can be a little confusing or intimidating without proper training.

Pros

So easy! Having been on a different platform for 3 years that operated on a break + fix model (something breaks, we spend money + time to fix. That in turn breaks something else, more time + money to fix, and the cycle continues), this platform operates like a dream. We actually get to optimize our site and spend time testing functions and driving the business.

Cons

some limitations as it relates to promos + discounts. Cannot use more than 1 discount code at a time. Cannot store a credit in a customer account. Cannot edit an order (now you can, but there are limitations).

Pros

Everything you are looking for in an ecom platform
Great clean GUI
Easy to Learn System
Ability to scale and handle large amounts of traffic / orders

Cons

Nothing that I can think of, this blows every other ecom service out of the water

Pros

The front end of Shopify is really great. So many choices for templates to make a beautiful store. They are also dynamically upgrading the store and keeping pace with tech.

Cons

Reporting really stinks. They are in the retail business but offer very little in the way of retail reporting.

Pros

Our team loves how easy it is to manage all our orders. From the customer experience of placing the order, to fulfilling and tracking data, Shopify Plus is a must-have!

Cons

It's hard to say a bad thing about this software. If I had to come up with anything, it would be that I'd like to see a better search function if products don't have item numbers. Ours don't, so when we enter the name of the product and the size, sometimes we're not sure if we're getting an accurate picture of how many pieces have been sold, or are left in stock, etc. Bu the problem is a small one compared to all the plusses.

Pros

Great usability
Lots of features
Scalable and stable
No errors
Best app store
Big community
Lots of documentation
Digital Marketing ready
SEO ready

Cons

It's very close in terms of checkout development or integrations.

Specially for markets outside the US is pretty hard, almost impossible to integrate alternative local payment methods.

Pros

Shopify plus really helps our business as we scale.

Cons

It is expensive. We have to make at least $2M a year for it to make sense.

Pros

Its well established name provides visibility on its own.

Cons

Customisation is somewhat limited, but it always works

Pros

Shopify makes it simple to setup and optimize your online store. They are by far the leaders in this space.

Cons

I have yet to find anything frustrating with Shopify.

Pros

Software was easy to set up. Love the ease of finding information. Orders are easily tracked and updated are easy.

Cons

Need to buy apps and plugins for many basic things that you want. No connection to GTM without paying for external app.

Alternatives Considered

Switched From

Pros

The new Shopify Plus makes it super easy to use and for anyone that is trying to start their own business. With just a few clicks and a solid name you can start selling your own products in no time.

Cons

It is a bit on the pricey size and profit margins do go down when starting out or even breaking even in my opinion. Definitely need a source of income to complement the loss.

Pros

The price break for transactions is the most helpful feature for growing Shopify stores

Cons

Unease of path around getting other stores under the main Shopify account

Pros

Simple to upload as many products to the online shop. The layout and navigation of the website is brilliant from a users perspective. Straightforward to change the settings so that live items on the site are those which are In Stock.

Cons

Would be better if it was more SEO friendly and able to add numerous content sections to a page.

Pros

The possibility of being able to customize and editatas all products individually.

Cons

You should mind the settings saved when changing the theme, sometimes we need to review the settings if we change the theme.

Pros

Easy to use, very user friendly. Quick check especially when tracking orders.

Cons

The chat system. There's no summary of the emails that were sent daily, weekly and monthly.

Alternatives Considered

Reasons for Choosing Shopify Plus

Switched From

Reasons for Switching to Shopify Plus

Pros

Shopify plus made it so easy to get an online web presence started with the abilities to take orders and collect money right away.

Cons

I feel like the tier levels are a bit pricey a bit too soon. They have tailored their pricing structure towards larger "small businesses."

Pros

Ease of use and cost. We went from a commerce solution that required 3-4 developers, took weeks to months to deploy simple features. We now have one we developer that can deploy key features in a matter of hours or days at a quarter of the cost of the previous platform. The thousand of apps also provide additional features that can be rolled out quickly and effectively, creating a robust website in a manner of weeks from the beginning of the engagement.

Cons

Hard to complain about the platform. To expedite the development and roll-out we choose a theme that was a close fit to how we wanted the site to look and function. However there are not an unlimited number of themes and while we are happy with the results so far, we are limited in terms of some design elements that we want to try out and test out. Overall not a large problem.

Pros

What I like the most, is that the platform is super intuitive for different levels of e-commerce professionals and entrepreneurs looking to start a business. Shopify grows with you are your business grows too, offering more features and functionalities to suit your needs.

Cons

One thing I do believe Shopify has a big room for improvement is the way to visualize reports, specially showing a way to visualize how different collections perform and within one collection which product is selling the best and the worst. And that by default shopify stores are slower compared to online stores built from scratch, developing.

Pros

It has some awesome features like detailed analytics which can help you increase sales, also you have the capabilities you can compare them across all of them. They have inbuilt flow software to create the automation you will ever need. you can manage the POS store sales and online sales on one platform and with many abilities on customizing your storefronts and checkout and integrates with every popular software in the market. For the developers, it has the scripts section which can create custom solutions without using an app.

Cons

I think the pricing for the plus is a lot expensive and hence only suitable for businesses that operate at a larger scale, I believe they should be reliable so that the medium-range or smaller tier can also accommodate this software.

Pros

* scalable architecture that grows automatically with traffic and usage
* excellent payment gateways and checkout
* strong templating and control language
* comprehensive RESTful API
* excellent range of third party apps

Cons

* Shopify works hard to keep full backward compatibility but is frustrating when they don't
* Often bring features available in 3rd-party apps into the core product, but often not as well implemented as the 3rd party causing confusion when features are replicated

Pros

Shopify is amazingly easy to setup and to get started, the default templates are sufficient to create better than a basic design. The blogs and knowledge articles are quite helpful to learn about different entities. The availability of thousands of apps on shopify app store gives you the possibility to put your imagination to your website. I wanted to create a website with products, recipes, videos link to blogs, out of stock reminders etc and every function was easily possible using apps.
Another limitation is: I have a appointment booking system but none of the app allows/requests for a confirmation from the user. For e.g. I wanted to offer the possibilities for the user to book appointments but without making any payments in advance. For this purpose, user is just needed to enter their details like name and email address. But without really getting a confirmation this system can be used to create false appointments quite easily by providing any email ids. Ideally a confirmation is a must by the email address to get verified. But this is not available with any of the apps.

Cons

There is one special feature i fond missing for my scenario where i wanted to allow for local pickup from stores but the store should be able to scan a barcode or some order number from the user to verify the order details and then at the same time after successful delivery be able to complete the order themselves. This was not possible easily.

Alternatives Considered

Reasons for Switching to Shopify Plus

Pros

I really enjoy the fact that Shopify makes e-commerce accessible to anyone who wants to start a business. As a marketing professional, I feel that I have a leg up when it comes to online selling, but even for those who are new to the game can catch on quickly with Shopify and Shopify Plus. Creating product listings is very easy and intuitive, unlike Amazon where you have to jump through 10,000 hoops and hope that they approve your listing.

Cons

I do not like that a large majority of the website themes are overseen by outside companies. I understand that Shopify does this to offer more options to their customers in terms of website design, but I feel that there should be standards as to how customer service is to be delivered for their products. Shopify will sometimes help from their end when they can, but odds are if you're using an app or theme from an outside developer, there is little they can do to help if the developer is not responsive to an issue.

Pros

Shopify has been great for our b2b business. It has a ton of great features that allow for a bunch of customization and integrations.

Being the size that it is, there are so many CRM’s that integrate with it too, making it great to use with HubSpot.

Overall, it is great for growing businesses.

Cons

There are a lot of integrations for shopify that I feel should just have been apart of shopify itself. The ability to lock certain pages on your website should just be standard rather than relying on an app. It would allow for way less time researching apps and more time using the platform itself.

Pros

I like the ease of use. It integrates into everything I need it for - website, social media , POS. This brought our small business up to a new level!

Cons

It is a little expensive and months we don’t use it as much we are still paying a high premium especially for POS

Pros

Shopify is very easy to use and set up. Shopify Plus has alot of support for users. live chat/email.

Cons

The cost. if you dont need all the features it can be a little pricey. Would be great to have some more videos on setting up

Pros

I imagine 90% of people will find that their needs are met with the out-of-the-box software. The ease of ramping up is far beyond the competition. However, if your business needs go outside of expected ecommerce patterns, you hae to buy or build a kluge of custom plugins. Eventually we had to abandon Shopify to build our own platform, but we were well-served for a long time, and frankly I miss it.

Cons

Like most off the shelf software, it can’t be everything to everyone. In our case, we couldn’t build our mixed model of hardware/software onetime/subscription billing.

Pros

I like the features that are offered for the platform and I really like the integrations you can use in the software.

Cons

I just don't think it's worth the money and It's not much different to the non plus version.

Alternatives Considered

Reasons for Switching to Shopify Plus

Pros

It’s robust and customizable when still being eminently useable for people who don’t consider themselves computer geniuses. The support that comes with Plus is hard to beat - dedicated support lines and a personal company rep to shepherd you to success.

Cons

It’s not cheap. If your on-line store isn’t selling $100k/month or more, it might make more sense to stick with the basic Shopify options.

Pros

Everything about the UI is intuitive. It is simple, clean, and easy to navigate between modules. It smoothly fits to any screen size, which is a large pain point with most competitors. Even the onboarding is pretty painless, which is very rare.

Cons

In all honesty there was nothing and this is the only piece of software I have every worked with I would say that about.

Pros

Shopify Plus is great to use for the serious business owner. It allows you to set up a shop and start selling very quickly which is very appealing to many.

Cons

Shopify seems to have been built for very small size stores. While this is great for some, it is horrible for others. They also do not have any built in way to set up shipping based on product dimensions so if you have multiple products with different dimensions this is probably not the best website platform for you. Seems that we have to use many "work arounds" just to make things like shipping work. It can be a huge pain if you have a big store.

Pros

Shopify is a very powerful platform that can run any e-commerce store from the smallest startup to the largest brands. The software has many users contributing to its platform and is very well documented, making it simple to find ways to customize your store. It is a very flexible, yet easy-to-use platform that can be customized in many ways. I have looked into other various solutions but Shopify offers the most our of the door. It offers many apps that can increase the functionality of the platform.

Cons

The Shopify Plus option is much more expensive than the previous options but offers a lot for the price.

Pros

Shopify Plus is easy to set up and easy to use. Import of products for product addition and updates is easy enough to use and very helpful. Charge customer cards and communicate with customers right in the admin panel. MANY apps to do just about anyhting that you want.

Cons

Editing code and updating some aspects of the website are not so straightforward but not impossible to figure out.

Pros

I like how quickly you can build an online store with trusted security and speed, also being a plus+ customer allows you to get dedicated customer support and access to apps that can help you to automate your store or create very custom promos using Ruby programming language. It's a platform to scale your bussiness very fast!

Cons

from a web developer perspective, I don't like that there's no built-in GIT control over the themes, there are many external options to do that but it would be great to build some control versioning between themes inside the shopify platform.

Pros

The price of Shopify plus is the most affordable.
Customization in the backend is more in Shopify plus.
The support of Shopify plus is awesome.

Cons

Shopify plus take some fees for international payments.
There is require some prior knowledge of Shopify basics to start with.

Pros

It's easy to use and set up. There is a wide range of ready apps and themes that can be used to customise your shop further.

Cons

Very restrictive in terms of features, either you do things Shopify way, or don't. Developer support is inexistent, either being redirected to "forums" or referred to a paid partner that can give you an overpriced consulting solution.

Alternatives Considered

Pros

Out of the box, it's everything you need to get started at an enterprise level. The app store provides you with basically everything else an eCommerce business would need to create a rounded off website experience. Love the omnichannel integrations built in - saves a lot of time.

Cons

Some of the capabilities that are apps probably should be holistic. I don't love how the native emails are laid out either. You can't create custom ones and therefore Shopify really pushes MailChimp and other integrated ESPs.