--- description: Review of Twilio Flex Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Twilio Flex | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Twilio Flex](/software/390119/twilio-flex) # Twilio Flex Canonical: https://www.softwareadvice.co.nz/software/390119/twilio-flex Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/390119/twilio-flex?page=2) > Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business. Key features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription. The Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - AI Copilot - API - Agent Interface - Archiving & Retention - CRM - Call Recording - Chat/Messaging - Customer Experience Management - Employee Coaching Tools - Interaction Tracking - Interactive Content - Multi-Channel Communication - On-Demand Communications - On-Demand Recording - Quality Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Support Ticket Management - Third-Party Integrations ## Category - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software) - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Alternatives 1. 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Twilio Flex is brilliant. ----- ### "Force at work" — 5.0/5 > **Ernesto** | *27 November 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It makes our monitoring easier and also keeps us updated to our volumes > > **Cons**: None so far, if there will be will keep you posted ----- ### "Quality review of Twilio Flex" — 5.0/5 > **Rahul** | *4 August 2023* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: - Flex word itself dedicated for flexibility of Customer communication.- one of best Omni channel platform- easily integrated with various communication channel > > **Cons**: - quite workload to integrate API \& CRM connection or any data management tools. ----- ### "Twilio Feedback" — 5.0/5 > **Jonel** | *18 November 2022* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: Twilio has been our partner for our daily lives in work. What I love the most about this software is that this has the capability of pulling up a report depends on what we need by creating our own dashboard in "Analyze" tab. > > **Cons**: Nothing so far\! Everything we need is in this software. We can make our own dashboard and that's the best that it has\! Kudos\! > > Just wanna rate it 10/10\! Thanks to the developers. ----- ### "accurate , smooth and very straightforward." — 5.0/5 > **Shella Camille** | *18 November 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, convenient and very user friendly. > > **Cons**: None, because your products are awesome. It provides appropriate and accurate data. > > Excellent ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/390119/twilio-flex?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/390119/twilio-flex) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data