--- description: Review of Twilio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Twilio | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Transcription Software](/directory/4397/transcription/software) > [Twilio](/software/390005/twilio) # Twilio Canonical: https://www.softwareadvice.co.nz/software/390005/twilio Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.co.nz/software/390005/twilio?page=2) > Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them. Additionally, the platform offers a serverless environment and visual builder, making it easy for businesses to build, deploy and run applications. > > Verdict: Rated **4.4/5** by 501 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 501 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Transcription Software](https://www.softwareadvice.co.nz/directory/4397/transcription/software) ## Related Categories - [Transcription Software](https://www.softwareadvice.co.nz/directory/4397/transcription/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Speech Recognition Software](https://www.softwareadvice.co.nz/directory/4139/speech-recognition/software) - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) ## Alternatives 1. [SlickText](https://www.softwareadvice.co.nz/software/167722/slicktext) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.softwareadvice.co.nz/software/100592/omnisend) — 4.7/5 (836 reviews) 3. [Klaviyo](https://www.softwareadvice.co.nz/software/63589/klaviyo) — 4.6/5 (524 reviews) 4. [EZ Texting](https://www.softwareadvice.co.nz/software/175675/ez-texting) — 4.4/5 (245 reviews) 5. [ClickSend](https://www.softwareadvice.co.nz/software/180988/clicksend) — 4.3/5 (93 reviews) ## Reviews ### "Good option to integrate communication into your developments." — 4.0/5 > **Milton** | *30 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. > > **Cons**: Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. ----- ### "Great for SMS Services" — 5.0/5 > **Vinicius** | *20 February 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Twillio SMS sending stands out for it's efficiency. > > **Cons**: The costs are not so affordable. It should offer some cheaper options for SMS. > > I used Twillio a third-party API to send SMS. ----- ### "Fantastic platform with easy SDKs" — 5.0/5 > **Darryl** | *17 April 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The simple SDKs already built out for almost any language, and ability to build almost anything you want/need\! > > **Cons**: It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product\! ----- ### "Powerful Messaging" — 4.0/5 > **David** | *7 January 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Twilio is very powerful and allows me to not only send bulk emails but also text. App is very secure. > > **Cons**: Learning curve was a little difficult at first but it didn't tak elong. Once set up, there is little to no interaction, > > My experience with Twilio is positive. Once I got it set up, it just runs in the backgorund with no input on my end. ----- ### "Versatile messaging backbone for campaigns." — 5.0/5 > **Imogen R.** | *22 May 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: The progammable messaging APIs from Twilio enabled us to control the flow of SMS campaigns, particularly with event reminders and time sensitive promos. It’s like having a telecom platform that was as malleable as code. > > **Cons**: There's a learning curve, particularly if you're not accustomed to APIs or cloud-based communication logic in general. Optimized best with some dev involvement. > > We use Twilio for automating the confirmation texts for our clients’ workshop sign-ups, feedback loops, etc. It’s allowed us to personalize our outreach efforts without scaling headcount a real game-changer for a boutique agency like ours. ----- Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.co.nz/software/390005/twilio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/390005/twilio) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data