--- description: Review of Filevine Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Filevine | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Court Management Software](/directory/4163/court-management/software) > [Filevine](/software/38967/filevine) # Filevine Canonical: https://www.softwareadvice.co.nz/software/38967/filevine Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.nz/software/38967/filevine?page=2) > Filevine offers a comprehensive legal practice management platform designed to streamline document management, communication and billing processes. The platform includes AI tools capable of summarizing documents and identifying inconsistencies, helping legal professionals save time. With features like automatic task assignments, advanced reporting, and texting and emailing capabilities, teams can enhance collaboration and focus on critical tasks. Documents are stored securely in the cloud with advanced filtering options, making it easy to locate files when needed. Filevine is compliant with SOC 2 Type II, SOC 2 Type III, and HIPAA standards, ensuring data security. Key features include task and deadline management, record management, advanced reporting, and robust communication tools. With a unified system for recording conversations, tasks, notes, and comments, users can manage workflows. The platform also allows case updates to be sent to clients via text, maintaining clear and timely communication. > > Verdict: Rated **4.4/5** by 286 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 286 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Filevine - **Location**: Provo, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Filevine is charged on a per user, per month basis, depending upon which products you select in your solution. See a demo with Filevine for detailed pricing and discounts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Archiving & Retention - Audit Trail - Automatic Backup - Automatic Billing - Bankruptcy Case Management - Billable & Non-Billable Hours - Billable Items Tracking - Billing & Invoicing - Billing Rate Management - CRM ## Integrations (27 total) - Actionstep Legal Accounting - Box - Captorra - Case Status - Dialpad - DocuPost - Docusign CLM - Domo - Dropbox Business - Gmail - Google Calendar - Google Drive - Hona - LEX Reception - Microsoft 365 ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Court Management Software](https://www.softwareadvice.co.nz/directory/4163/court-management/software) ## Related Categories - [Court Management Software](https://www.softwareadvice.co.nz/directory/4163/court-management/software) - [Docketing Software](https://www.softwareadvice.co.nz/directory/4736/docketing/software) - [Legal Case Management Software](https://www.softwareadvice.co.nz/directory/4516/legal/software) - [Case Management Software](https://www.softwareadvice.co.nz/directory/984/case-management/software) - [Investigation Management Software](https://www.softwareadvice.co.nz/directory/4635/investigation-management/software) ## Alternatives 1. [Clio](https://www.softwareadvice.co.nz/software/449970/Clio) — 4.7/5 (1726 reviews) 2. [8am MyCase](https://www.softwareadvice.co.nz/software/3719/mycase) — 4.6/5 (790 reviews) 3. [LEAP](https://www.softwareadvice.co.nz/software/20175/leap) — 4.3/5 (541 reviews) 4. [PracticePanther Legal Software](https://www.softwareadvice.co.nz/software/152365/practicepanther) — 4.7/5 (524 reviews) 5. [8am CasePeer](https://www.softwareadvice.co.nz/software/47885/casepeer) — 4.8/5 (216 reviews) ## Reviews ### "Continued Happy Customer" — 5.0/5 > **Aneta** | *19 March 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: It has a new wonderful feature of LOIS and it's been phenomenal. It has saved me tremendous amout of time. > > **Cons**: Currently, I can't say there isn't anything I don't like. I do wish that the activity feed could be a little upgraded. > > Overall, I am a very happy user, it's always my go to\! It stores all of the important dates, documents etc. ----- ### "New to Filevine\! Support is great\!" — 4.0/5 > **Susan** | *2 April 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Customer Support is phenomenal\! Filevine dedicates a Representative to respond to issues and questions, and connect you to the appropriate person(s) to help -- billing, training, implementation, etc. My "personal" representative, \[sensitive content hidden\], helped me to resolve an account billing issue I had in initial start of my contract, and he has gone over and above to insure my easy transition to Filevine. He checks on my progress via email and Zoom, and has provided me with multiple learning tools (one-on-one Zoom/Filevine University/YouTube videos to help in making the learning curve easier. The unlimited file storage is great (no more additional Dropbox fees)\! I must say that everyone I have been in contact with at Filevine has made me feel like I am their only customer -- they value my input, and work to customize Filevine to address our practice in a one attorney and one paralegal/"everything person". I'm looking forward to my journey with Filevine, and foresee a 5 star rating from me once we are fully utilizing it to its full potential. > > **Cons**: Filevine has SO many features that it is hard to discover all it can be to make our law practice more efficient and more productive. Our practice is mainly in probate, and it is one of the few areas of law that does not have a pre-made set of templates for intake. \[sensitive content hidden\] was able to help me with this issue, and I feel comfortable with how things are heading\! > > EXCELLENT SO FAR -- Filevine's numerous features will help us stay top of our workflow, and I love the LOIS AI integration as it is SECURE and personalized to our particular case needs. ----- ### "Overpriced Platform With Primitive Billing, Reporting, and Automation" — 3.0/5 > **Christi** | *30 April 2026* | Law Practice | Recommendation rating: 2.0/10 > > **Pros**: Despite my frustrations, there are a few things Filevine does reasonably well for our firm. The centralized case record, with tasks, notes, texts, and documents in one place, does make it easier for my team to see what’s going on without chasing information across multiple tools. I also appreciate the flexibility to customize project types and fields so the system more closely matches our practice areas, and the ability to text and email directly from the case has been genuinely helpful for keeping client communication organized. > > **Cons**: Filevine promised a modern, scalable case management system for law firms—but over time, it has become an increasingly expensive platform that underdelivers on core functionality while aggressively upselling basic features. The most recent 15% price increase is particularly hard to justify. That kind of jump would make sense if it were tied to meaningful product improvements, but there simply haven’t been any. In our experience, the core system is largely unchanged from when we implemented it around 2019. Automation capabilities, in particular, have not evolved in any meaningful way. If you want anything beyond very basic workflows, you’re pushed toward Workato—an entirely separate, complex, and expensive system that requires significant time or outside consultants to implement. For a platform that markets itself as forward-thinking, this lack of native automation is a major miss. Reporting is another major gap. There have been no meaningful improvements here either. If you want usable dashboards or business insights, you’re expected to purchase Domo and then pay again for implementation. At that point, you’re layering yet another expensive system on top of an already costly platform just to access data that should be readily available. Filevine’s approach increasingly feels like “pay-to-unlock” at every turn. AI features are a good example—they’ve clearly invested in marketing around AI, but the tools included are not particularly useful in practice. Any meaningful AI functionality requires additional products and additional spend. The same pattern applies across the board: document management upgrades cost extra, Vinesign costs extra, RingCentral integration costs extra, and so on. What starts as a premium product quickly becomes a fragmented, expensive ecosystem. Even basic functionality is surprisingly lacking. For example, billing still does not allow you to easily book a credit—something that should be as simple as entering a negative number. This has been an open issue since our original implementation, and the fact that it remains unresolved years later is baffling. Beyond features, the system can feel overly complex and unintuitive. Customization is powerful in theory but often requires significant setup and ongoing maintenance. Performance can lag, and support—while generally responsive—often routes you toward paid solutions or third-party integrations rather than fixing underlying limitations. > > At this point, Filevine feels less like a partner in running a law firm and more like a platform that continuously monetizes its gaps. For firms considering it, be prepared not just for the base cost, but for a long list of add-ons and workarounds needed to make the system truly functional. ----- ### "Customizable Client Management for Attorneys" — 4.0/5 > **Alex** | *6 March 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Our company has used Filevine for four years now and during that time we've seen a huge growth within the software. It began as a system we begrudgingly used, to one that we have heavily customized to fit our needs and have recommended to others. The thing I like most about Filevine is the ability to customize their software to fit your companies needs. The storing of client files is not going to be the same firm to firm so having the ability to customize the software to fit our needs is a huge asset. > > **Cons**: We have found that Filevine can be slow or kick users out more often than other websites. In addition, the search feature, while wide, is also inefficient and doesn't show you the most logical result at the top, so you sometimes have to go digging for something you need. > > Overall, we've grown to really enjoy using Filevine. It's been so helpful to be able to customize the software. ----- ### "Filevine for case management\!" — 5.0/5 > **Shenella** | *21 February 2026* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Good and secure software that makes document and client management more efficient. Workflow is seamless automated. > > **Cons**: Customer support is slow to respond and the software is quite pricey comparatively. Customization is mediocre. > > AI is seamlessly integrated to the platform and the software is more aligned with the technology of today. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.nz/software/38967/filevine?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/38967/filevine) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data