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Dayforce Powerpay
4.7
Overall rating
Reviews
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About Dayforce Powerpay
Dayforce Powerpay is an easy-to-use payroll and HR software solution for Canadian small businesses. Using Powerpay, you can help reduce risk by cutting through compliance complexity, streamline processes, and take advantage of automatic calculations and remittances. Powerpay includes features such as payroll processing, reporting, self-service, record management, onboarding, time-off requests, managed payroll, HR advisory, integrations, and time and attendance. As a Powerpay customer, you also have access to a world-class, award-winning customer service team that is NPI-trained and ready to help you in real-time.
Dayforce Powerpay pricing
Dayforce Powerpay does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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Dayforce Powerpay Reviews
Feature rating
5 reviews of 261
View all reviews
Richard
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 3/02/2021
Easy-to-use with top-notch customer service
It's easy to pay each period and to handle year-end.
Pros
It is really easy to set up and use.
The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise any issue, they give you a call. This is the level of customer service my company offers. I expect it of others, but rarely find it.
Cons
Downloading a journal file to Quickbooks should be included with all levels of service.
Alternatives Considered
ADP Workforce NowReasons for Choosing Dayforce Powerpay
Payweb's customer service was the worst customer service of any company -- not just payroll providers -- I have ever experienced. Once a customer service rep hung up on me. Then when I called back, she didn't answer. When I complained, I was told she had gone to lunch. The reps often didn't have correct information. The website is very clunky. Sometimes messages are indecipherable.Reasons for Switching to Dayforce Powerpay
I had heard ADP's customer service wasn't very good. And after my experience with Payweb, I didn't want to take any chances. You have to get payroll right.Response from Dayforce
Hi Richard - Thank you very much for your feedback, we're delighted to hear that you find our support team so helpful!
Replied 5/02/2021
Robin
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 18/02/2021
Ceridian *Thank goodness your Back!*
Overall experience, is amazing. Like I mentioned my boss decided to try ADP and the comparison is absolutely night and day. From the implementation to the after service. After 6 months I couldn't deal with all the issues with ADP so we decided to go back to Ceridian because of the simplicity, the peace of mind and the support we had in the past.
Pros
We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is simple and easy every step of the way. Firstly, the set-up of the software is effortless, your team lead walks you through the process and any issues they get it fixed in a very timely manner. Next, the on boarding simple! A one page form with all the necessary info to fill out. Next the rapid entry form for easy entry of commissions, bonuses, hours, stat hours- is a time saver. Plus everything is easy linked to the time sheets and the employee profiles! I seriously cannot complain amount this product. I cannot forget to mention the after service and support- A1. Anytime you call with an issue or problem, there is a payroll specialist that knows what to do to fix it! No waiting, no emails back and forth, just 1 call and everything is resolved. In the event that you do need to have a case created- 24 to 48 hours later everything is fixed and resolved.
Cons
I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-people) version. But besides that I'm super happy with the product.
Response from Dayforce
Hi Robin - Thank you so much for the detailed feedback. We're delighted to hear that you are back to using Powerpay and that you find it so easy to use! We're also so happy that you are satisfied with our customer support team!
Replied 23/02/2021
CORRINE
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used for 2+ years
-
Review Source
Value for Money
4
Features
1
Ease of Use
5
Customer Support
2
3
Reviewed on 18/02/2021
Easy to use product, but very limited analytics, and support is hit-and-miss.
This was a good system when our company was smaller and less reporting was needed. Our growth has fuelled the need for more robust reporting, which this system cannot accommodate as time entry by day is not supported. Customer support has been very frustrating at times; I have had support staff tell me that I need to be referred to the Projects Team and will be incurring extra charges for, for things that other support staff can do on demand at no extra cost. I have also had some support staff recommend "fixes" for payroll issues that did not take into consideration the impact that their solution would have on the Record of Employment. I don't have my PCP designation, but I am very mindful of what I'm doing and was able to understand the ripple effect of some of the support advice I was given and therefore request a different solution from the Ceridian support staff. I think this may be a problem for an inexperienced payroll administrator, as they might not fully understand some of the advice being given and question how it may impact other components of the payroll function.
Pros
I was provided almost no training by my employer on how to use the software, but I adapted easily because the system is fairly intuitive.
Cons
Reporting is VERY LIMITED. We run payroll bi-weekly, and need the ability to report on specific date ranges that do not necessarily align with our pay cycles. Unable to make note of "effective date" for things such as pay increases. Customer support is very hit-and-miss.
Response from Dayforce
Hi Corrine - Thank you very much for your detailed feedback. Your insight helps us to improve and to continue to innovate. We will definitely share your thoughts around reporting capabilities with our product team.
Replied 24/02/2021
Sunny
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/01/2021
Powerpay web
Love it, the people at the 1-800 number are always a pleasure to deal with. I love the critical follow up from the various departments such as the Trust department and the Department in charge of shipping out payroll packages. There has been times where we are in a bind and it feels like all hands are on deck to find a solution even if its 5PM on a Friday.
Pros
I love that its easy to use and if I am stuck I can call the 1-800 number and someone friendly and knowledgeable in North America is there to help. Unlike ADP where your call gets directed to Malaysia or some other place. Just ahead up, if you outsource to save costs we will be leaving... just saying...
Cons
I dont like that if a employee is terminated and you need to look them up later in another calendar year that there is no support for this or a way you can access this data. This is my biggest frustration with powerpay. I want powerpay to save my records data, not me.
Alternatives Considered
ADP Workforce NowReasons for Switching to Dayforce Powerpay
Unfortunately we did leave at one point as a cost savings measure to ADP, The savings was pretty substantial and they made the offer even better with 3 months of free payroll processing. We stayed for 8 months trying to learn it and trying to learn to love it, but we just couldn't. Dealing with customer support was the worse. So we came back, we brought our other businesses on board to as well as 4 or 5 of our friends with companies as well. The $100 referral gift cards were an appreciated touch.Response from Dayforce
Hi Sunny - Thank you so much for your detailed feedback! We're delighted to hear that you've had great experiences with our customer support team, they are amazing!
Replied 25/01/2021
Samantha
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5
5
Reviewed on 18/01/2021
An honest review from a Powerpay lover who has some improvement recommendations for the...
-I would consider QBO's payroll functionalities one of your greatest competitors for small businesses. The reason I haven't switched to QBO's system is because you definitely have a price advantage over them. That said, their payroll tracking and time management system does make it tempting. If you could implement a time tracking app like they have which exports the employee's time right to the rapid entry page on Ceridian, I would be expect this to be a large value add for powerpay. I would also consider paying extra for this feature.
Pros
I love the simplicity. I can process payroll, remittances, T4s, stubs, etc. for 13 employees in a couple hours per month. It is quick and efficient, and the reporting is great. I love the customer service, it is UNREAL. Anytime I have an issue I can expect it to be resolved within a 15 minute phone call. Powerpay is amazing at what it does well - process. payroll.
Cons
-I dislike the benefits tracking system. I wish there were a better way to track sick days and banked days. Both of these systems are clunky, and it is absolutely integral to our business, and others, that we're able to track these better. Currently, unfortunately, we have to keep track of everything on a spreadsheet which can cause some room for error or questionable practices. I wish everything was easily trackable on Powerpay so that we could ensure accuracy. I did have someone from tech support create a loop hole for me to track banked time, but it still could be better set up. I also think that an easier way to override salaries would be amazing. Right now, if I want to grant vacation pay to a salaried employee I need to calculate their regular pay, override the salary, add the vacation pay, and confirm that it all balances. If there was a way to simplify this, it would create processing efficiency. I would rate these improvements as a high level of urgency.
-Further, powerpay could benefit from a bit of an ease-of-use clean up. Once you use the software for a few months, and learn how to navigate, it's alright. BUT there certainly is a bit of a learning curve which made me dislike the software at first. Although, I have used much worse and more complicated processing software in the past. So I would rate this on a low level of urgency.
-Continued in next section
Alternatives Considered
ADP Workforce NowReasons for Switching to Dayforce Powerpay
I THINK we switched to powerpay from ADP, but the switch happened years before I got to BFC. So I really can't answer this question for you guys - sorry!Response from Dayforce
Hi Samantha - Thank you so much for your detailed feedback! We will absolutely share your comments with our product team. The insight that you are able to provide will help us to continue to innovate!
Replied 25/01/2021
