---
description: Review of ONEiO Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ONEiO | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [ONEiO](/software/387653/oneio)

# ONEiO

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> ONEiO is a cloud-based provider that specializes in integrating IT service management tools and processes to streamline incident management, problem management, change management, and other ITSM functions, making it easier for organizations to manage their internal and outsourced IT operations. 

With ONEiO, organizations can improve efficiency, and collaboration, reduce downtime and enhance the overall quality of IT services. The solution works seamlessly with a wide range of ITSM tools, including ServiceNow, Jira, and Remedy, connecting their own ecosystem of tools and services to those of their customers, service providers, vendors, and other external organizations. 

Their customers include large enterprises such as Bayer, Volkswagen, and OP Financial Group, as well as Service Providers like CGI, CDW, and Cognizant.
> 
> Verdict: Rated **4.5/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 31 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Oneio Cloud
- **Location**: Helsinki, Finland
- **Founded**: 2011

## Commercial Context

- **Starting Price**: €99.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Configuration Management
- Dashboard
- Data Management
- Data Mapping
- Data Synchronisation
- ETL Tools
- Incident Management
- Integrations Management
- Inventory Management
- Metadata Management
- Monitoring
- Multiple Data Sources
- Pre-built Connectors
- Problem Management
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics

## Integrations (34 total)

- Autotask PSA
- BMC Helix CMDB
- BMC Helix ITSM
- Cherwell Service Management
- ConnectWise PSA
- Dynamics 365 Business Central
- Efecte IT Service Management
- FastPass SSPR
- Freshdesk
- Freshservice
- Hailer
- HaloITSM
- HaloPSA
- HubSpot Service Hub
- JIRA Service Management

... and 19 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)

## Related Categories

- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)
- [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software)
- [Enterprise Service Bus Software](https://www.softwareadvice.co.nz/directory/4425/enterprise-service-bus-esb/software)
- [Data Integration Tools](https://www.softwareadvice.co.nz/directory/3304/data-integration-tools/software)

## Alternatives

1. [Zapier](https://www.softwareadvice.co.nz/software/163639/zapier) — 4.7/5 (3044 reviews)
2. [Albato](https://www.softwareadvice.co.nz/software/362860/albato) — 4.8/5 (404 reviews)
3. [ZappySys SSIS PowerPack](https://www.softwareadvice.co.nz/software/235549/ssis-powerpack) — 4.8/5 (107 reviews)
4. [Make](https://www.softwareadvice.co.nz/software/263550/integromat) — 4.8/5 (406 reviews)
5. [eZintegrations](https://www.softwareadvice.co.nz/software/290146/ezintegrations) — 4.7/5 (41 reviews)

## Reviews

### "ONEiO review" — 5.0/5

> **Simo** | *29 April 2020* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to setup / maintain and support response times are good
> 
> **Cons**: Undocumented features and it could be more self-service oriented

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### "ONEiO is leading the market for IAAS" — 5.0/5

> **Tom** | *28 June 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Flat rate for connections, plentitude of connectors
> 
> **Cons**: Nothing i did not like, all features are cool and work as designed
> 
> The best, Excellent \!

-----

### "Review" — 4.0/5

> **Omers** | *27 September 2019* | Information Services | Recommendation rating: 7.0/10
> 
> **Pros**: Easy To use
Good Customer Support
Fast response
> 
> **Cons**: No direct contract, Required partners for contract.

-----

### "ONEiO review" — 5.0/5

> **Antti** | *13 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, excellent support and collaboration, flexibility of the software.
> 
> **Cons**: Multi-domain and some reporting could be improved. These are quite minor issues at the moment though.
> 
> Extremely pleasant, one of the best of my career.

-----

### "my 3 cents" — 4.0/5

> **JAnne** | *25 April 2023* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: It helps a lot with the monitoring, message queuing and alerts, although the implementation pre-work, ie mapping of message content from the other end, still needs to be done and if/when there are complexities the job can still be difficult.
> 
> **Cons**: As a resell partner, the new sales commission invoicing is causing extra hassle
> 
> Our customers seem to like it

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/387653/oneio)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/itsm/oneio-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/387653/oneio> |
| en-GB | <https://www.softwareadvice.co.uk/software/387653/oneio> |
| en-IE | <https://www.softwareadvice.ie/software/387653/oneio> |
| en-NZ | <https://www.softwareadvice.co.nz/software/387653/oneio> |

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