---
description: Review of CommandLink ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CommandLink ITSM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [CommandLink ITSM](/software/385057/commandlink-itsm)

# CommandLink ITSM

Canonical: https://www.softwareadvice.co.nz/software/385057/commandlink-itsm

> CommandLink ITSM is an IT service management platform that manages a range of technology elements. These elements include SD-WAN, UCaaS, CCaaS, firewalls, MPLS networks, switches, IP phones, tickets, billing, and network performance. Its purpose is to simplify and unify complex IT infrastructure and operations for enterprises.

This platform offers real-time management and control over the entire technology stack. This feature eliminates the need to rely on multiple vendors. Enterprises using CommandLink gain full visibility and the ability to modify their networks and systems independently. This independence can alleviate IT challenges that arise from fragmented systems and multiple vendors.

CommandLink ITSM offers several key features. CommandAutomate is a feature for workflow and task automation. Location management is a feature for managing inventory, service, and policies. Additionally, the platform provides comprehensive analytics and reporting for performance visibility. 

CommandLink ITSM combines various IT systems into a single, easy-to-view interface. This integration enhances efficiency through automation and allows enterprises to make real-time adjustments to their networks and infrastructure. By streamlining operations and providing full transparency into systems, CommandLink ITSM helps enterprises enhance their IT agility and service delivery.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: CommandLink

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields

## Integrations (51 total)

- AFAS Software
- AMF Cloud
- ANVA Hub
- AccountView
- Acquirell
- ActiveCampaign
- BaseNet
- Bigin by Zoho CRM
- Bullhorn Recruitment Cloud
- Carerix
- ConnectWise MDR
- ConnectWise RMM
- ConnectWise SIEM
- Efficy CRM
- Exact Synergy

... and 36 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central) — 4.6/5 (1645 reviews)
2. [ServiceNow](https://www.softwareadvice.co.nz/software/27432/service-now) — 4.5/5 (348 reviews)
3. [Freshservice](https://www.softwareadvice.co.nz/software/436317/freshservice) — 4.5/5 (714 reviews)
4. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews)
5. [Desk Manager](https://www.softwareadvice.co.nz/software/310334/desk-manager) — 4.8/5 (106 reviews)

## Reviews

### "Great Experience" — 5.0/5

> **Amy** | *14 May 2024* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: CommandLink is so easy to work with. They have thought of everything.
> 
> **Cons**: So far I can't think of anything that comes to mind.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/385057/commandlink-itsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/itsm/commandlink-itsm-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/385057/commandlink-itsm> |
| en-GB | <https://www.softwareadvice.co.uk/software/385057/commandlink-itsm> |
| en-IE | <https://www.softwareadvice.ie/software/385057/commandlink-itsm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/385057/commandlink-itsm> |

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