4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About ThermoGrid

ThermoGrid stands as an advanced cloud-based solution tailored to meet the needs of both small and midsize residential as well as commercial field service and sales businesses. This comprehensive platform presents an integrated suite of functionalities designed to streamline day-to-day operations and elevate overall efficiency. Among its robust array of capabilities, ThermoGrid boasts Smart Dispatching, a feature that intelligently factors in the real-time locations of available service technicians, their skill proficiencies, and notably, their performance rankings. This approach guarantees that the most suitable technician is scheduled for each task. The platform also facilitates the seamless creation of invoices, which clients can conveniently review and sign upon job completion, accessible on any device. ThermoGrid's versatility extends further with specialized attributes catered to specific industries. A noteworthy example is the Load Calculation Module, a tool designed to precisely determine heating and cooling loads based on home particulars, encompassing factors like size, insulation, orientation, and more. This module couples with a powerful estimating tool, allows for the selection of prebuilt packages of components and equipment. This integration mitigates the need for external research, as all items and their respective prices are stored within the database. ThermoGrid encompasses a library of other potent capabilities, all of which we want you to harness. One such highlight is our Order Creation Functionality, empowering users to upload pertinent job site photos, purchase orders, facilitate inventory management, and generate work orders, invoices, and estimates. The system even facilitates automatic payments for maintenance agreements. Additionally, ThermoGrid offers a wealth of daily key performance indicator (KPI) and management reports, supplemented by comprehensive training and support to ensure optimal utilization and success. At its core, ThermoGrid is poised to revolutionize the way you manage your field service operations, delivering a seamless blend of cutting-edge technology and user-centric features to drive efficiency and elevate your business to new heights.
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ThermoGrid pricing

ThermoGrid does not have a free version but does offer a free trial. ThermoGrid paid version starts at US$110.00/month.

Starting Price:
US$110.00/month
Free Version:
No
Free trial:
Yes

Alternatives to ThermoGrid

ThermoGrid Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.2
Customer Support
4.5
5 reviews of 76 View all reviews
Kim
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2023

Exceptional Field Management Software

Pros

The software is exceptional and was always our first choice when we narrowed it down to the TOP 3 we liked. [sensitive content hidden]
our representative from ThermoGrid is one of the BEST I have come across at understanding our company's needs and how it would work using their system. We are excited to partner with [sensitive content hidden]
and ThermoGrid as I believe they will help us streamline our future expansion plans. I can't say enough about [sensitive content hidden]
and the ThermoGrid Team. They have all provided exceptional service and onboarding.

Cons

I haven't found anything yet that we do not like.

Response from ECI Software Solutions

Hello,

Thank you for your wonderful review and for sharing your experience with ThermoGrid. We're absolutely delighted to hear that our software has met your expectations and has stood out as exceptional in your evaluation process.

We greatly appreciate your recognition of our representative, for understanding your company's needs and effectively aligning them with our system. We're excited to be part of your future expansion plans and are dedicated to providing the tools and support needed to streamline your growth.

Your praise for our team's exceptional service and onboarding efforts means a lot to us. We're here to ensure that your experience with ThermoGrid remains outstanding throughout your journey with us.

Thank you for being a part of the ThermoGrid community. Should you ever have any questions, suggestions, or further insights to share, please don't hesitate to reach out. We're committed to being your partner in success.

Best regards,

ThermoGrid Team

Replied 18/08/2023
Charlene
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 19/04/2023

Thermogrid Review

TG is the first dispatching system that I have worked with, I am not sure how it compares or what benefit I see. What I appreciate most is that willingness to take feedback and make adjustments.

Pros

payment integration that allows the client, the tech and the admin to complete payment transactions from the invoice. development team is open to suggestions on improving the system

Cons

Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens. We are now having to use a secondary app to complete safety documents and inspections so that they can be signed by technicians for accountability and to meet SECOR standards.Clients can only pay using VISA or Mastercard through the payment link.TG only tracks GPS for clock-in and out, we would like to track "downtime" between calls for technician accountability.calling the support line used to automatically connect me with a support tech, now I have to submit a ticket and wait to hear back.

Response from ECI Software Solutions

Thank you for your review of ThermoGrid.

We're glad to hear that you find our payment integration beneficial, allowing clients, technicians, and admins to complete payment transactions conveniently. Our development team's openness to suggestions is central to our commitment to continuously improve the system.

We appreciate your honesty about the challenges you've faced with job documents not being electronically signed and the need for auto-saving. We're actively looking into solutions to enhance this aspect and prevent data loss during transitions.

Your observation about using a secondary app for safety documents and inspections is noted. We understand the importance of accountability and compliance with standards, and we're working to address this for a more streamlined process within ThermoGrid.

We apologize for any inconvenience caused by the limitation in payment options. Your feedback about wanting to track "downtime" for technician accountability and the change in support line connectivity is important. We're actively considering these aspects for potential enhancements.

Thank you for your insights into why you chose ThermoGrid and your observations about its origin in the HVAC industry. We're glad to have you as part of our community.

If you have any further insights, questions, or experiences to share, please don't hesitate to reach out. We're here to support your success.

Best regards,

ThermoGrid Team

Replied 18/08/2023
Brad
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

3
Reviewed on 21/12/2018

Lacking features, functionality and support

After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.

Pros

It was relate easy to port over to it. We were operating in just a few weeks.

Cons

We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.

Response from ECI Software Solutions

This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it.

I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds.

All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise.

We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise.

We would be happy to show you everything our system can do.

Replied 24/12/2018
Gary
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/08/2022

Garyw review

Been working with Thermo since day one and the company.
It’s been fairly easy to learn and maneuver through when their are no glitches and good service area

Pros

It works great when you have service it is easy to use and learn even if your not a computer tech person

Cons

Drop boxes disappear and are under laying
When you go back in calendar two weeks it doesn’t stay there after you exit out of a call

Response from ECI Software Solutions

Hello,

Thank you for sharing your review of ThermoGrid, Gary.

We're pleased to hear that you find our software effective and easy to use, even if you're not a tech-savvy person. We've worked to ensure usability for all users.

We apologize for the challenges you've encountered with drop boxes and calendar behavior. Your feedback was vital in helping us identify areas for improvement, and we have address and rectified all mentioned issues.

Thank you for being a long-time user of ThermoGrid. We appreciate your loyalty and your understanding of the occasional hiccups that may arise. Your feedback is valuable as we work toward offering you a better experience.

If you have any further insights, questions, or experiences to share, please don't hesitate to reach out. We're here to support your success.

Best regards,

ThermoGrid Team

Replied 18/08/2023
Matthew
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/08/2020

Thermogrid

we have the ability to load calculations on the program, do monthly subscription for club agreements, one flat rate for all credit cards including American Express. Most of all you can buy the software out-wright without having to pay a monthly fee.

Pros

The ability to collect payment from the invoice online,

Cons

changing of screens to close out work orders. and there are a little slow to update software.

Response from ECI Software Solutions

Matthew, thank you for your review we appreciate your feedback.

Replied 20/08/2020

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