--- description: Review of RockSolid MAX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RockSolid MAX | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Accounting Software](/directory/4220/accounting/software) > [RockSolid MAX](/software/385029/rocksolid-max) # RockSolid MAX Canonical: https://www.softwareadvice.co.nz/software/385029/rocksolid-max Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/385029/rocksolid-max?page=2) > RockSolid MAX is a cutting-edge software platform designed to revolutionize the way hardware store and home center businesses operate. With its comprehensive suite of features, RockSolid MAX offers a streamlined and efficient solution for managing all aspects of your business, from inventory and purchasing to sales and customer relationship management. Core Features and Benefits • Point of Sale: With seamless catalog access, you can process customer transactions and special orders quickly and effectively, creating a positive sales experience. • Inventory Management: Track and manage your entire inventory with precision. Get real-time visibility into stock levels and reduce human error. • Purchasing: Streamline your purchasing process with automated purchase orders, vendor management, and painless special orders. • Reporting and Analytics: Gain valuable insights into your business performance with customizable reports and dashboards. Track key metrics such as sales trends, inventory turnover, and customer satisfaction. • EDI Integrations: Electronic Data Interchange (EDI), allows you to place orders electronically, securely, and reliably with many industry wholesalers and co-ops, increasing productivity and reducing costly errors. • Analytics \& Reporting: Stay informed on day-to-day operations and make decisions based on data instead of gut instinct with an extensive library of predefined reports, views, and analytic graphical reporting. Why Choose Rocksolid MAX? • Industry Expertise: Our team of experts has deep knowledge of the Building Supply industry, ensuring it meets your specific business needs. • Proven Technology: Built on a robust and reliable platform, it provides you with a stable and secure solution. • Intuitive \& Easy to Use: Train new and existing employees with ease. All transactions are linked in the system, so staff can stop digging through filing cabinets to quickly respond to inquiries and be more productive. • Excellent Customer Support: Our dedicated support team is available to assist you with any questions or issues you may encounter. RockSolid MAX is more than just software; we’re a strategic vendor that can help your business thrive. By leveraging the power of technology, we can streamline your operations, improve efficiency, and drive growth. > > Verdict: Rated **3.9/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 40 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ECI Software Solutions - **Location**: Grand Prairie, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$3,000.00 - **Pricing Details**: Please contact ECI Software Solutions directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - ACH Payment Processing - API - Access Controls/Permissions - Accounting - Accounting Integration - Accounts Receivable - Activity Dashboard - Activity Tracking - Ad hoc Query - Ad hoc Reporting - Aging Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Trail - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Accounting Software](https://www.softwareadvice.co.nz/directory/4220/accounting/software) ## Related Categories - [Accounting Software](https://www.softwareadvice.co.nz/directory/4220/accounting/software) - [Retail Inventory Management Software](https://www.softwareadvice.co.nz/directory/30/inventory-management-software/software) - [POS Systems](https://www.softwareadvice.co.nz/directory/210/web-based-point-of-sale-software/software) - [POS Software For Small Business](https://www.softwareadvice.co.nz/directory/456/small-business-pos/software) - [Business Intelligence Tools](https://www.softwareadvice.co.nz/directory/4336/bi/software) ## Alternatives 1. [Clover](https://www.softwareadvice.co.nz/software/61761/clover) — 3.8/5 (567 reviews) 2. [Toast POS](https://www.softwareadvice.co.nz/software/4997/toast-pos) — 4.2/5 (549 reviews) 3. [Epos Now](https://www.softwareadvice.co.nz/software/21000/epos-now) — 3.8/5 (713 reviews) 4. [Rain POS](https://www.softwareadvice.co.nz/software/471672/Rain-Point-of-Sale) — 4.1/5 (134 reviews) 5. [AmberPOS](https://www.softwareadvice.co.nz/software/1246/pacific-amber-technologies-amberpos) — 4.1/5 (51 reviews) ## Reviews ### "I couldn't be happier" — 5.0/5 > **Neil** | *19 September 2023* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: I've found the program to be responsive and easy to use once you get the hang of the layout. In general it's had all the features I've needed and more and I have to say my customer service experience has be A+. > > **Cons**: There is a bit of a learning curve, but I would say this is true with any powerful business software and I didn't feel that it was excessive with this product. > > I've found Rocksolid Max to be very feature rich and does exactly what I need it to do. I'll admit that this is the only proper POS system I've used in this industry (my company switched from Quickbooks Online to RSM) but after about a year with the software I won't be looking for a replacement any time soon. ----- ### "RockSolid MAX is helping transform our business" — 5.0/5 > **Brandon** | *7 July 2021* | Retail | Recommendation rating: 9.0/10 > > **Pros**: There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition. > > **Cons**: So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO\#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available). > > Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project. ----- ### "Rock Solid Max-- cumbersome" — 1.0/5 > **DAVID** | *12 February 2020* | Building Materials | Recommendation rating: 0.0/10 > > **Pros**: Apparently, this review won't be accepted unless I find something I liked most about this system. Try as I might, I can't think of a single thing. > > **Cons**: Most incredibly awkward and time consuming POS program I have ever used. > > As a daily user of POS software, I was asked to evaluate the new RockSolid Max program. Let me say that I have used POS software, in one format or another, for nearly 30 years. First as a manager for GTE Wireless (now Verizon), next with a major restaurant chain (Shoneys), then with the largest auto parts distributor in the world (Autozone) and now with Manatee Lumber (a member of Do It Best, billed as the “World’s Largest Hardware Store”). The new Rock Solid Max is BY FAR the most cumbersome software I have ever been exposed to. I sat down with pen and paper to outline this evaluation. After much thought, I realized that the simple opening procedure explained it all. The old Rock Solid POS two clicks of the mouse and your system was ready to take a customer. With the new Rock Solid MAX, this process involved 4 steps to get to the sales screen. But the initial frustration wasn’t done. A box was highlighted on the sales screen, indicating that you were ready to make a sale. But it turns out that you have to find the mouse, move the cursor to the highlighted screen and actually click on the window before the system would accept any input. So we went from two steps to process a customer to 5 steps with the new Rock Solid MAX. I occurred to me at this point that this opening procedure is indicative of the problems with the new Rock Solid Max. Every single thing you try to do requires at least twice the number of steps to reach the desired result. And to make matters much ----- ### "Rock Max Review" — 4.0/5 > **David** | *29 March 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The POS system and the reports generated > > **Cons**: You make changes and do everything the hardest way possible. It takes FOREVER to get appropriate support. When we have a question we should be able to get immediate help instead of waiting days for a response. It's very frustrating. I am waiting for a return call right now. > > Once we have learned to operate the system, we do like it. But it has been challenging. ----- ### "This is a powerful program with features we need to adapt too" — 5.0/5 > **Misty** | *14 September 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed. > > **Cons**: These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid > > Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/385029/rocksolid-max?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/385029/rocksolid-max) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data