Caterease
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- Used Daily for 1+ year
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The Caterease software is easy to use and perfect for our needs at Indian Ridge Country Club.
The ability to clearly communicate while standardizing information that is distributed to a number of departments within our country club.
Pros
Ease of use. I also appreciated the responsiveness of the sales team when our Club requested to update from outdated version to current version 18.
Cons
I am pleased with the software, which I use daily. If I could make one change, I wish all the fields allowed us to change font style and size.
- Industry: Hospitality
- Used Daily for 2+ years
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Caterease is a very detailed software for catering facilities but not the most user friendly
A lot of events/venues to have access to the same information/database
Pros
The possibilities are endless (Creating kitchen prep list, cost, ordering, budgetting, creating BEO's, templates, financial possibilities)
Cons
The software is a little archaic and is not the most user friendly. A lot of the functionality would certainly be used more often if the software was easier to use. A lot of duplicate information has to be entered
Response from Caterease
Thank you for the kind words. We've just released a brand new, cutting-edge version of Caterease. Please call our offices so we can arrange training on it for you. We want you to feel fully comfortable with all facets of the software.
You will find that there is never "duplicate information" that needs to be entered into Caterease.
Again - thank you for your kind words.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Cheap for the program but you get what you pay for
Worst customer service experience I have worked with in regard to fixing the issues we had. As a customer service company who handles clients everyday this program was to be utilized to help that process. In turn it didnt do much of that at all and was an antiquated system that required a connection server that made issues arise everyday. It impeded days of business where i couldn't retrieve my BEOs because the citrix system was down or inoperable. When i would call or email I would generally get sent to more than one individual to try and solve the problem. Functions of the program that where said to integrate, did not and when asked when they would be live again they told me "we're working on it" and it still hasn't been resolved to my knowledge. Even for the money the program is basically a days worth of formula tracking away from being an excel spreadsheet
Pros
The ease of understanding of the windows based screens and exec function of the program
Cons
Customer service, the third party integrations, the antequated system boot
Response from Caterease
We are very sorry to hear that you had issues with our program. Our senior management team has reached out to your company directly but has not heard back. Our records indicate that you had some problems with password resets. While these can sometimes be tricky, we have recently implemented multi-factor authentication into the program which eliminates the need for password resets at entirely. Additionally, we see that you experienced a problem when Google updated their integration platform and broke our interface with their calendar tool. That has been addressed as well and is no longer an issue. We regret that these issues kept you from experiencing the scope and power of Caterease and would be happy to work with you to help you explore the full potential of this program.
Kind Regards,
Chris K.
VP of Corporate Sales
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Great for conference center use!
I enjoy working with it daily and it enables my team to access the information they need to successfully book catered events.
Pros
I love the ability to pull simple reports quickly and permission settings.
Cons
It's not very user-friendly and can be slow. Pulling detailed reports is difficult because of limited search functions.
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Caterease in Event Planning
Overall, Caterease is a blessing in the event planning industry. From detailed client reports, to custom event prints, it truly covers all the bases and helps things to run more smoothly!
Pros
I like the fact that you can practically customize your Caterease; meaning you can easily add, subtract, and adjust drop-down menu options, event prints, and filters. It helps in making it more user-friendly according to my specific restaurant. Caterease also keeps me organized and helps me to avoid making costly mistakes such as double-booking or forgetting a menu item. I also enjoy it being directly linked to my email, to promptly send clients necessary documents.
Cons
I feel that the Caterease program tends to be a lot to look at and can get overwhelming if you do not know how to use it to its fullest potential. There are many tips and tricks you might not know about without reading through the large user's manual or getting proper training.