---
description: Review of Grappin Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Grappin | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [Grappin](/software/382158/grappin)

# Grappin

Canonical: https://www.softwareadvice.co.nz/software/382158/grappin

> Grappin is a powerful survey management software that allows companies to easily collect and analyze customer feedback in order to improve their products and services. It offers a wide range of options for creating customized surveys including pre-defined templates, multiple choice questions, free text responses, and notes for measuring NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score). Additionally, it allows companies to segment their target audience based on specific characteristics in order to trigger interaction at the most opportune moment and achieve high response rates.

The widget can be personalized to match your company's image by customizing colors, images, and its position on the page. Grappin also offers data visualization through an intuitive and powerful dashboard. Users can control all features directly from the dashboard, launch surveys, access responses directly, filter, analyze, and export responses easily. It is also possible to receive notifications of completed surveys via Slack and configure triggers based on customer responses and behavior.
Grappin is also easy to integrate with other third-party applications such as Zapier, Segment, Slack, etc. It also has a REST API to facilitate data transfer and synchronization to your back-office. Overall, Grappin is a powerful tool for collecting user feedback directly from your website, e-commerce, SaaS and improving your products and services by measuring NPS, CSAT and CES.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Grappin

## Commercial Context

- **Starting Price**: €29.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Grappin offers a 15-day free trial and a free version to start collecting feedback from your users.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- Activity Dashboard
- Alerts/Notifications
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Customer Segmentation
- Customisable Forms
- Customisable Templates
- Data Import/Export
- Data Visualisation
- Feedback Management
- NPS Survey Structure
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Survey/Poll Management
- Widgets

## Integrations (2 total)

- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10455 reviews)
2. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1204 reviews)
3. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2885 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [ReputationStacker](https://www.softwareadvice.co.nz/software/302386/reputationstacker) — 4.9/5 (43 reviews)

## Reviews

### "Très beau et très simple à mettre en place" — 5.0/5

> **Alexandre** | *18 January 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: La création et la customisation d'un questionnaire est très simple.Il y a eu récemment un ajout de modèle pour nous aider à construire le questionnaire en fonction de nos actions.Le dashboard est plutôt complet : on peut voir les réponses en direct et les filtres permettent d'aller plus loin.Le service client est à l'écoute.
> 
> **Cons**: Pas forcément de points faibles. Peut-être une documentation sur l'intégration avec Zapier ne serait pas de trop
> 
> Nous ne savions pas exactement ce que pensaient nos clients. Grâce à cela on a pu avoir des actions directes.Cela permet de proposer une meilleure expérience client.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/382158/grappin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-satisfaction/grappin-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/382158/grappin> |
| en-GB | <https://www.softwareadvice.co.uk/software/382158/grappin> |
| en-IE | <https://www.softwareadvice.ie/software/382158/grappin> |
| en-NZ | <https://www.softwareadvice.co.nz/software/382158/grappin> |

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