---
description: Review of Giant Rocketship Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Giant Rocketship | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Giant Rocketship](/software/381418/giant-rocketship)

# Giant Rocketship

Canonical: https://www.softwareadvice.co.nz/software/381418/giant-rocketship

> Giant Rocketship is a helpdesk automation software specifically designed for managed service providers utilizing Autotask. Its primary function is to streamline ticket workflows, thereby enhancing technician productivity and customer satisfaction. 

This platform is specifically designed for managed service providers who employ Autotask as their service desk. It seamlessly integrates with Autotask, simplifying both setup and training. Users can conveniently access the features of Rocketship directly within the Autotask interface.

Giant Rocketship automates several crucial helpdesk functions. For instance, SmartDispatch assigns tickets to technicians based on their skills and availability. SmartMeetings schedules onsite appointments, taking into account travel time. SmartWorkQ optimizes team workload in accordance with service level agreements. SLA Sentinel anticipates potential breaches of service level agreements before they occur. TicketGuard identifies neglected tickets to prevent issues from being overlooked. These features collectively enhance dispatch, scheduling, workload balancing, and service level management. By automating routine tasks, Giant Rocketship enables technicians to concentrate on resolving tickets promptly and accurately.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Giant Rocketship

## Commercial Context

- **Starting Price**: US$150.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Knowledge Base Management
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4077 reviews)
2. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3412 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1760 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/381418/giant-rocketship)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/giant-rocketship-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/381418/giant-rocketship> |
| en-GB | <https://www.softwareadvice.co.uk/software/381418/giant-rocketship> |
| en-IE | <https://www.softwareadvice.ie/software/381418/giant-rocketship> |
| en-NZ | <https://www.softwareadvice.co.nz/software/381418/giant-rocketship> |

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