--- description: Review of VQ Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VQ Online | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/4285/review-management/software) > [VQ Online](/software/380263/vq-online) # VQ Online Canonical: https://www.softwareadvice.co.nz/software/380263/vq-online Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/380263/vq-online?page=2) > VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evaluate and enhance customer interactions. This web-based platform is tailored for contact centers, offering a suite of features that redefine QA practices across various communication channels – voice, email, chat, and back-office functions. Central to VQ Online's innovation are its customizable scorecards, adaptable to different programs and channels. These scorecards not only capture agent behavior but also delve into root cause analysis, enabling a comprehensive evaluation of interactions. This dual-layer approach empowers businesses to understand both the surface-level performance and the underlying issues affecting customer interactions. A standout function of VQ Online is its robust search feature, simplifying the identification of interactions based on specific criteria. This functionality streamlines coaching and reporting efforts, allowing businesses to swiftly extract insights from interactions, whether for commendation or improvement. Its one-click data export capability amplifies the platform's seamless usability, enabling users to conveniently work with data offline. This flexibility caters to diverse operational needs, ensuring information is accessible and adaptable. Real-time reporting lies at the heart of VQ Online's efficacy. It equips managers and coaches with graphical and data-driven reports that provide actionable insights into agent behaviors. This instantaneous overview aids in identifying trends and addressing potential issues promptly. VQ Online introduces a dual perspective with its secondary CSAT/NPS evaluation component. By juxtaposing agent behavior with customer perception, businesses can align their strategies with actual customer sentiment, bridging the gap between intention and perception. A robust QA management function assigns, tracks, and reports the quality assurance function, ensuring agents receive timely feedback and eliminating the tedious tracking associated with QA management. In summary, VQ Online transcends traditional QA approaches by offering a comprehensive, web-based solution for evaluating and enhancing customer interactions. With customizable scorecards, efficient search functionalities, real-time reporting, and a balanced assessment framework, it empowers businesses to optimize their customer service offerings systematically. VQ Online is an invaluable asset for modern businesses aiming to excel in customer experience. > > Verdict: Rated **4.7/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 18 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VereQuest Inc. ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Curaçao, Czechia, Denmark and 51 more ## Features - API - Activity Dashboard - Activity Planning - Activity Tracking - Ad hoc Reporting - Agent Interface - Alerts/Notifications - Benchmarking - Call Centre Management - Call Monitoring - Call Reporting - Call Tracking - Chat/Messaging - Communication Management - Customer Experience Management - Dashboard - Data Extraction - Data Import/Export - Data Management - Data Visualisation ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) ## Related Categories - [Feedback and Reviews Management Software](https://www.softwareadvice.co.nz/directory/4285/review-management/software) - [Contact Centre Quality Assurance Software](https://www.softwareadvice.co.nz/directory/4478/quality-assurance/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) ## Alternatives 1. [Sobot](https://www.softwareadvice.co.nz/software/524506/Sobot) — 4.9/5 (92 reviews) 2. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Amazon Connect](https://www.softwareadvice.co.nz/software/352892/amazon-connect) — 4.5/5 (92 reviews) 5. [HoduCC](https://www.softwareadvice.co.nz/software/95921/hoducc) — 4.6/5 (95 reviews) ## Reviews ### "Verequest is simple" — 5.0/5 > **Johan** | *2 July 2024* | Professional Training & Coaching | Recommendation rating: 9.0/10 > > **Pros**: I like how simple it is to evaluate our calls. > > **Cons**: it looks a little bit old-styled. I would love to see some more colors in it. > > We use VQ to evaluate our agent's calls. It's very easy to use and very easy to learn. We love how simple it is. ----- ### "Quota Management" — 5.0/5 > **Cory** | *10 December 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime. > > **Cons**: API functionality within the product would be beneficial. ----- ### "Verequest Tool usage" — 4.0/5 > **Denisse** | *11 June 2024* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: What I do like the most it's the features we can set to better evaluate our task with the calls. It's easy to use. > > **Cons**: Probably there is a way we can improve in how to set up categories and add users to this tool. It has so many features we can use but need to be set up one by one same as we need to add an agent > > Its good overall. We just need to work in some things to improve it ----- ### "Best Platform to use" — 5.0/5 > **fabian** | *11 July 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: easy to use, friendly and load very fast. > > **Cons**: I think it should have more layout or give us the option to custom the profile. > > it has been a good experience since I started using VQ and I will never change this program. ----- ### "Excelent program" — 5.0/5 > **Yefferson** | *11 June 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: If you're seeking a comprehensive solution to monitor and analyze your call center operations, look no further than VQ Online. As a call monitoring program, VQ Online offers a suite of features designed to streamline the process of assessing agent performance, enhancing customer satisfaction, and optimizing overall efficiency. > > **Cons**: I love every aspect of the program > > VQ Online stands out as a top-tier solution for call monitoring and quality assurance. Its user-friendly interface, real-time monitoring capabilities, customizable reporting, advanced analytics, and seamless scalability make it a valuable asset for any organization looking to optimize its call center operations. With VQ Online, you'll gain the insights and tools needed to elevate customer service standards and drive business success. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/380263/vq-online?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/380263/vq-online) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data