--- description: Review of Elation Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Elation | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/385/family-practice-software/software) > [Elation](/software/3790/elation-emr) # Elation Canonical: https://www.softwareadvice.co.nz/software/3790/elation-emr Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/3790/elation-emr?page=2) > Elation Health is the most trusted technology platform for high-value primary care. Since 2010, the company has delivered clinical-first solutions — built on a collaborative EHR platform — that help practices start, grow, communicate, and succeed in delivering the highest-quality personalized care to patients. Elation Health supports primary care clinicians in upholding the craft of medicine while thriving in an evolving healthcare landscape. Simplify and modernize your billing. You can make smarter, data-driven, decisions for your practice without cumbersome analysis or hours of data reconciliation. Gain quick access to powerful charts, visuals and reports that are beautifully designed for ease of interpretation and use. Over 100 reports available upon implementation. > > Verdict: Rated **3.8/5** by 83 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 83 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.3/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Elation Health - **Location**: San Francisco, US - **Founded**: 2010 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Elation offers a variety of pricing options for insurance taking and enterprise solutions. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Automated Scheduling - Bill Payment - Billing & Invoicing - Calendar Management - Calendar Sync - Care Summaries - Charting - Chat/Messaging - Claims Management - Claims Scrubbing - Client Portal - Clinic Interoperability - Clinical Notes ## Integrations (18 total) - AdvancedMD for Mental Health - Candid Health - DeepScribe - FlexScanMD - Fullscript - IntakeQ - PhraseExpander - PracticeSuite - RingRx - Spruce Health - Suki - Tebra - TextExpander - Updox - VaxCare ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/385/family-practice-software/software) ## Related Categories - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/385/family-practice-software/software) - [Mac EMR & Medical Billing Software](https://www.softwareadvice.co.nz/directory/426/mac-emr/software) - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/8/electronic-medical-record-software/software) - [Patient Portal Software](https://www.softwareadvice.co.nz/directory/1475/patient-portal/software) - [Medical Scheduling Software](https://www.softwareadvice.co.nz/directory/18/patient-scheduling-software/software) ## Alternatives 1. [athenaOne](https://www.softwareadvice.co.nz/software/1106/athenacollector-athenaclinicals) — 3.8/5 (912 reviews) 2. [RXNT](https://www.softwareadvice.co.nz/software/26627/rxnt-emr) — 4.3/5 (498 reviews) 3. [Praxis EMR](https://www.softwareadvice.co.nz/software/80298/praxis-emr) — 5.0/5 (215 reviews) 4. [AdvancedMD EHR](https://www.softwareadvice.co.nz/software/1018/advancedmd-advancedemr) — 3.6/5 (466 reviews) 5. [DrChrono](https://www.softwareadvice.co.nz/software/131146/drchronobillingservices) — 3.9/5 (492 reviews) ## Reviews ### "Intuitive and a Huge Timesaver" — 5.0/5 > **Joy** | *28 July 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I love that I don't have to think about a chart layout while I am charting as the layout is already set up and you only need to fill in the boxes. It is very intuitive and the descriptors they use make sense. And everything is on one page\! What to look at a previous chart? You can have it open right next to the chart you're working on. Same with labs. You can write a referral right from the chart and send it straight away. Most user boxes in the chart can easily be dragged and rearranged. Everything is easy, logical, and intuitive and thus a huge timesaver. > > **Cons**: When you are typing in a box, you have to hit "shift + enter" to move down a line and not down to the next box. That's really the only trick. A con is that there is a little "x" in the bottom right of a box and if you accidently hit that, everything in the box is gone and there is no "ctrl Z' to get it back. You'll learn not to write long boxes because of this. Complaints about this have not resolved it. No Fullscript integration. > > I have used Epic and Cerbo. Epic was lots of screen changes to enter information. None of that in Elation. Cerbo is basically a blank canvas, overkill for most things, and a separate filing cabinet drawer for everything making finding anything difficult. By comparison, Elation is SO. EASY. Saves time, less aggravation, more complete charts. I am so happy I started with Elation as I have no intention of changing. ----- ### "Best patient charting and management" — 4.0/5 > **Jabet** | *21 August 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I love how user-friendly Elation is. The charting process is streamlined, and I can easily navigate through patient records. The customizable templates and workflows have saved me so much time, allowing me to focus more on patient care. The customer support team is also super responsive and helpful. > > **Cons**: One thing I would like to see improved is the billing module. Sometimes, I have encountered minor glitches when generating claims, which can be frustrating. However, the support team has always been able to troubleshoot and resolve the issues quickly. > > My overall experience with Elation has been fantastic. The platform has significantly improved our clinic's workflow and efficiency. ----- ### "Broken Promises, Poor Support, and a Declining Product" — 1.0/5 > **Jenna** | *10 June 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: We liked the logical, easy to read timeline view in the patient chart, and the fact that they told us they were easy to integrate with. > > **Cons**: Elation is focused on upselling, not making their core product usable. In 3 years with them, they made minimal improvements to thier core product, and their adoption of AI was extremely limited and somehow old school. The worst part is we've been experiencing extreme latency (1 min + to load a page) for months now and Elation has done absolutely nothing to fix it, and wont make any concessions on the very high fees we're paying them to use it. > > Elation is really helpful and involved when selling you, and then the second you sign, it's a different company. Customer service is frequently unresponsive and they won't respond to even basic requests without upselling you (even just access to the API to build integrations, which during the sales process, they promised was a fundamental part of the core platform). They keep building crappy versions of other tools (like an AI scribe) and then refusing to allow you to integrate better versions, because they want you to pay for theirs. The core platform is essentially stagnant, while they focus on building new products to upsell you with (and force you into using). Reporting is also extremely limited (but they'll sell you their custom reporting\!). Again, the worst part is that the system seems to be basically breaking down right now with extreme lag times, but they have done nothing to fix this now months-long problem. Our providers have been left out in the cold while on patient visits, unable to pull up the patient's chart, making them look unprepared and unprofessional. They are having to build in HOURS of extra time to prep, just to allow for load times. We recently alerted Elation that we were teminating our contract with them, and they have refused to provide any refund for the months we won't be using (on the annual contract they forced us into), are trying to charge us for basic data pulls, and are only allowing for 60 days of read access to the system after we move off, which is way less than standard (Athena gave us a year). I can't recommend against Elation enough. ----- ### "My experiences after 8 years of using Elation software." — 4.0/5 > **Kevin** | *4 March 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I like the software for documenting my office visits. It's just laid out the way I want it. It's easy to work with, fast, intuitive for me, and adaptable enough for my personal preferences. It helps me get my work done with the least amount of hassle. I like that a lot, that's what I want. > > **Cons**: The iPhone app. Not very good at all. The login is to tedious and it doesn't have enough features. Elation over the years has not really put a lot of effort into making it better either. > > I've been very pleased. I've been using the software for 8 years now and I'm very happy with it, I have no problem recommending it. I also appreciate that most of the time they are quite responsive as well - I get help quickly when I have an issue with something. ----- ### "Keep looking" — 2.0/5 > **Kayla** | *28 July 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: Simplicity. It is relatively easy to learn. Straight forward. But the simplicity also becomes a con, as it lacks some functionality. > > **Cons**: Lack of support. Never being able to talk to a person whenever there was a problem. This is by far their biggest downfall, in my opinion. > > I don't think I'd ever choose Elation again. They don't care to help anyone they're contracted with. You have to send a help ticket anytime there is a problem or a question, and then it's weeks sometimes before you receive a response, if ever. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/3790/elation-emr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/3790/elation-emr) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data