--- description: Review of Rate My Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Rate My Service | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [Rate My Service](/software/378286/rate-my-service) # Rate My Service Canonical: https://www.softwareadvice.co.nz/software/378286/rate-my-service Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/378286/rate-my-service?page=2) > RateMyService is a tool that helps you insert customer satisfaction (CSAT) surveys in agent or staff email signatures. It was built for any business that does sales/support activities and/or communicates to their customers via email. Some of its main features include: - Easy to read reporting/dashboard - Email notifications for completed customer surveys - Quickly add users with G-Suite \& Office 365 integrations or by using CSV - Highly customizable survey > > Verdict: Rated **4.9/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 59 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Rate My Service ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Unlimited Google Reviews Unlimited Surveys Customizable Surveys Animated Surveys 10 Languages Customizable CTA Reports \& Dashboards Unlimited Customers Unlimited Responses Unlimited Email Alerts Customer Support Unlimited Data Storage - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Danish, English, French, German, Russian, Spanish - **Available Countries**: South Africa ## Features - Activity Dashboard - Alerts/Notifications - CRM - CSAT Survey Structure - Complaint Monitoring - Customer Experience Management - Customisable Forms - Customisable Templates - Data Import/Export - Data Visualisation - Email Management - Feedback Management - Performance Metrics - Reporting/Analytics - Search/Filter - Survey/Poll Management - Trend Analysis - Visual Analytics - Widgets ## Support Options - Email/Help Desk ## Category - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10444 reviews) 2. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1204 reviews) 3. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2866 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1776 reviews) 5. [ReputationStacker](https://www.softwareadvice.co.nz/software/302386/reputationstacker) — 4.9/5 (43 reviews) ## Reviews ### "Easy to use customer feedback tool" — 5.0/5 > **Steve** | *28 June 2022* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: There is a very east to use interface. You can import and export customer data easily into most major CSR, POS, or email tools. You get a very easy process to process customer opinions and reviews. > > **Cons**: It is a very simple system so no complaints. Maybe more templating and customization options. Adding SMS, video or embedable form option. > > This was a very quick and easy process to get up and running. It is now part of our standard communication process with customers. ----- ### "simple but effective feedback system" — 5.0/5 > **Devis** | *15 July 2022* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: simplicity effectiveness 5 minute learning curve you don't have to do anything anymore, he does everything you can handle negative feedback only you see the results and only you decide what to do with them > > **Cons**: it is very simple but has little customization and in some professional fields it may be necessary to have different aesthetic models for choosing icons > > It had been a long time that I wanted to integrate a feedback system into my business that I could then catalog and publish in my online channels as a reference for my services.However, I had never looked for an automated system and I thought of doing it with Google forms as suggested by one of my friend and As soon as I saw this program and its cost I bought it without thinking about it and when I started using it a month later I was amazed at the ease with which I got what I wanted ----- ### "Works great\!" — 4.0/5 > **Elmer** | *14 February 2023* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Love that my customers can submit their input at their discretion. > > **Cons**: I wish it was more intuitive in the sense that it would interact and give a live view of submitted responses. ----- ### "An easy to use and effective way to get feedback from customers about your service." — 5.0/5 > **Verified Reviewer** | *26 December 2022* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: I was looking for a way to get actionable feedback, not just "good service" or "bad service," and I finally found Rate My Service. This tool is a huge time saver, and I can set up my own surveys and track my service over time. I also love that it's very easy to share with my clients so they can give direct feedback as well. > > **Cons**: There is a limited number of symbols that can be used for a review, either 2 or 3. This can make it difficult to get all the information across that you want to communicate. You can add more feedback symbols. > > Overall, I am extremely satisfied with my experience and would not hesitate to recommend this "Rate My Service" to others. ----- ### "Best way to know about work feedback" — 5.0/5 > **Ratan** | *3 March 2023* | Printing | Recommendation rating: 9.0/10 > > **Pros**: I use "Rate My Service" and I am thoroughly impressed with the results. This tool is super simple and easy to use, yet it has provided me with valuable insights into my customers' satisfaction levels.One of the things I love about "Rate My Service" is that it collects customer feedback from every email. This means that I can get feedback on my services without having to ask my customers to fill out a separate survey, which can be time-consuming and often results in a low response rate.The reports generated by "Rate My Service" are also very easy to understand and provide me with actionable insights that I can use to improve my services. > > **Cons**: Everything is good in this tool but I noticed this tool has limited number of symbols that is very few. > > Overall, I highly recommend "Rate My Service" to any business looking for a simple and effective way to collect customer feedback. The tool is easy to use, provides valuable insights, and has helped me to improve my customer service. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/378286/rate-my-service?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/378286/rate-my-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data