--- description: Review of AskNicely Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AskNicely | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [AskNicely](/software/37463/asknicely) # AskNicely Canonical: https://www.softwareadvice.co.nz/software/37463/asknicely Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/37463/asknicely?page=2) > AskNicely is a cloud-based customer experience platform built for multi-location service businesses, from mid-market to enterprise, across industries including home services, healthcare, financial services, retail, hospitality, and franchises. The platform collects customer feedback through email, SMS, web, mobile app, and in-store kiosk surveys using NPS, CSAT, and 5-star formats. Dynamic Surveys adjust questions in real time based on customer responses and context, reducing survey fatigue while generating more qualitative feedback. A built-in AI engine analyzes responses, categorizes themes, and delivers prioritized daily actions to frontline teams, branch managers, and executives through role-based dashboards. Additional features include automated workflows for issue escalation and follow-up, employee recognition tools such as leaderboards and performance reports, and a reputation management suite covering review monitoring, competitor benchmarking, and one-click Google review requests. The platform also tracks NPS, CSAT, and CES trends across all locations from a single view. AskNicely integrates with Salesforce, HubSpot, Slack, Microsoft Teams, and other CRM and communication tools. Support is available via a knowledge base, with additional options accessible through the vendor. > > Verdict: Rated **4.6/5** by 101 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 101 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AskNicely - **Location**: Portland, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$399.00 - **Pricing Details**: Custom pricing based on your individual needs - please contact us to get a quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Māori, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese - **Available Countries**: Netherlands, New Zealand, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CRM - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Reports - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Drag & Drop - Email Marketing - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Data Collection - Multi-Channel Distribution ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Customer Advocacy Software](https://www.softwareadvice.co.nz/directory/4271/customer-advocacy/software) - [NPS Software](https://www.softwareadvice.co.nz/directory/4116/nps/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.co.nz/software/449992/Enquetes-Maken) — 4.6/5 (1782 reviews) 2. [Google Forms](https://www.softwareadvice.co.nz/software/179230/google-forms) — 4.7/5 (11589 reviews) 3. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10513 reviews) 4. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2927 reviews) 5. [Typeform](https://www.softwareadvice.co.nz/software/324633/typeform) — 4.7/5 (982 reviews) ## Reviews ### "AskNicely is the best NPS software I've worked with." — 5.0/5 > **Daniel** | *2 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Its ease of use and nice, clean layouts. Its also really easy to respond to reviews. The automation makes a big difference and I enjoy how hands off it can be. > > **Cons**: It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it. > > Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers. ----- ### "Outstanding Product, Necessary for Customer Feedback and Advocacy" — 5.0/5 > **Verified Reviewer** | *20 June 2018* > > **Pros**: \* Let me start off with the ease of use, since that probably is what sticks with me the most. Uploading contacts is a breeze, and managing campaigns could not be more direct. Managing and tracking feedback is also very intuitive, with one of the smallest learning curves I've ever experienced. \* Customers can respond directly in the email, instead of having to log on or open up a survey link. This made for a much higher response rate on initial outreach from what we had previously seen. \* The functionality is stellar; it performed exactly as we had wished. Individuals are tracked instead of just campaigns, which allows for year-to-year follow-up with sites and users. \* You can customize the contacts, and thus the data, by any elements you wish (zip code, state, product, etc.). The data is based on your needs and what information you can provide. \* Responses are easy to track, and the data displays are easy to read and readily accessible. \* This provides a necessary customer feedback loop and an immediate NPS outcome. For any company or organization with a serious mind to change their culture based on user stories, this is the tool for you. > > **Cons**: \* If I had to change anything, I would like to see a larger quota of emails per month on the base plan. It can be limiting for larger groups, though I do believe they have enterprise level plans as well. That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting. ----- ### "Great in theory" — 3.0/5 > **Arwa** | *27 July 2021* | Hospital & Health Care | Recommendation rating: 2.0/10 > > **Pros**: It is great to hear the good feedback from pateints > > **Cons**: All the negative feedback we have received did not help us improve in any way/ shape or form. So not sure if it is helping us > > Okay\! ----- ### "The product actually delivers what it says it's going to deliver." — 5.0/5 > **Verified Reviewer** | *29 March 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The user experience on both ends is fantastic. The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen. They make sure every box gets checked\! > > **Cons**: I wish there were more customized options in the calendar as to when emails get sent. I also would like to see some different email addresses that responses are sent from, but that's being pretty critical. I guess, I'd like to see some more customization overall to better cater to our particular industry. ----- ### "Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs?" — 4.0/5 > **Verified Reviewer** | *3 April 2018* > > **Pros**: AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters. > > **Cons**: The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/37463/asknicely?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/37463/asknicely) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data