Patriot Payroll

Pros

The simplicity of the software is so user-friendly. Also, if you do have a question you can call and speak with a professional and get patient and competent help and you don't have to strain to try to understand through a thick accent as to what is being said.

Cons

If you don't have anything nice to say, say nothing at all.

Pros

Ease of use and setup. The customer service team is extremely helpful even for the simple questions. I love the simplicity of the integrated timecard program, it make the processing even easier.

Cons

The only complaint I have is when there is a change on one person and it is found after the hours have been entered for everyone and you have to start over to make that change.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

Patriot Software cost less than our previous payroll company and for the most part is much easier to use.

Cons

At first it was a little hard to get set up, maybe only because I did the onboarding myself instead of utilizing the option for them to do it.

Also, it is a little frustrating to have to submit payroll 5 days ahead of time, but this is partially our choice of how we run our payroll cycles.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

Their customer service. Hands down the best I've worked with anywhere. They genuinely listen to my concerns and ask questions that tell me they want to provide what I need. And I like that they're always looking for input to make an even better product.

Cons

Switching from QB Desktop was a struggle. QB is the gold standard as their product is incredibly easy to use, but their prices are driving people away. So, it wasn't really a Patriot issue, more of my own as I learned a new system.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

It's easy use and integrate able software use of web browsers makes it easy to use everyone can use it anywhere

Cons

If an employee was on the move it could be harder to track times and locations also entering all employees info was time consuming but with all the other tools and help with the integration and amazing customer service walking us through made it overall enjoyable.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

Easy to set up and understand. I've added employees and subcontractors really easily!

Cons

Getting State approvals for third party.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

I love how simple it is, and that it makes it easy to make sure my taxes are paid on time without hurting my business

Cons

I don't think I have any complaints about patriot payroll.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

I like that their customer service is so friendly and easy to get a hold of. Payroll is easy to run once everything is set up. Our state payroll taxes are complicated and Patriot seems to handle them particularly well.

Cons

The 4-day direct deposit lead time is a little difficult to get used to, especially after using a different program with 2-day direct deposit for 11 years. It can definitely have a bigger impact on our cash-flow. I do wish some of the payroll reports were in the same area as where you run payroll so that I don't have to jump back and forth to get all the information for 941 deposits.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

Easy to enter weekly payroll and not have to click out of screens multiple times.

Cons

Reporting is not very user friendly, wish I could sort by pay weeks for reporting rather than pay date. Not all employees always get paid on the same day.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

It's very easy to submit hours, deductions, benefits, etc. I love all the reports I can obtain.

Cons

I was confused at first that Payroll and Accounting were under the same umbrella but two different services you purchase; I had only purchase payroll at first and about a year later added accounting services. Navigating the sidebars and menu bar should be easier.

Pros

I am most thankful to have a smaller payroll company to be working with that really seems to care about customer service and helping their clientele when starting out using Patriot and over the year that I have used them. They are friendly, knowledgeable and helpful every time I have called. I have spent hours on the phone with another much larger company without resolution to problems I was having. I dreaded having to call the previous company knowing I would be on hold for long periods of time and perhaps not get my issue resolved. Patriot gets me to the right person to talk to without long hold times and any question gets answered by the end of the call.

Cons

During the initial use time - first few payroll processing - there is a longer time of processing for payroll. That is a necessary & understandable caution on their end when dealing with a new business. It was a bit challenging, but is only for the first few payroll processing times. It is a minimal inconvenience to have a better company to deal with when questions arise.

Pros

I love that they keep me informed, I know just how much is coming out of my account for employee taxes and when. They make the process so easy and it really is such a relief to know that it’s not only done but most importantly that it is done correctly!

Cons

I wish there was more information about pay periods, such as how to set it up. I have struggled in this area .

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

It's Simplicity! Very user-friendly. Good support resources as well.

Cons

I would like to receive a notice when my tax reports have been uploaded to the site each quarter.

I would've also liked more help with the initial setup of my company.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

Patriot Payroll is easy to use and I manage only salaried employees without overtime and we pay semi monthly for an employee and monthly for another. I set both employees up once a month and everything else is taken care of.

Cons

I would like a reminder to set up payroll. I have missed setting up a payroll once by accident. Some type of reminder system would be helpful.

Pros

Customer service is fantastic, I have called and spoken to a representative and also did the online chat. Both of my experiences were great and solved my issues.

Cons

There is nothing that I would change at this current time.

Pros

The customer service is the best. Very informative, nice and patient.

Cons

I know it was out of Patriots control but the worst thing that has happened was when the direct deposit failed and our employees did not get their pay. I wish there was a feature to choose the bank you want the direct deposits to go through.

Pros

The support stands out - I'm a big chat fan and questions can be answered quickly that way. Support people obviously well trained.

Cons

They sprung a major price increase without notice a while back, where the cost went up by a much higher percentage than you would expect from a software provider (Quickbooks Online for example).

Pros

It is easy to on-board a new employee, and it's easy to run payroll. Phone support is a huge plus. Chat isn't good for big issues.

Cons

When I need a report, it's not straightforward. I always have to ask for assistance. The report names are vague, and there's too many drop-downs. It doesn't make sense. Also, I really wish I would get an email notification when it's my employees' birthday or work anniversary.

Pros

I love Patriot Payroll because it is very easy to use and to understand. I had a hard time keeping up with all the necessary paperwork monthly and quarterly for tax purposes and Patriot took that worry away from me and I'm forever grateful!

Cons

I can't find anything, yet, that I do not like about Patriot.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

The ease of setting up a company and employees was great. It's very easy to process a payroll and if there are any issues, the customer service team is very responsive! The cost of using Patriot is way more affordable than the prior company we were using. Never have regretted the change!

Cons

I haven't found anything that I don't like other than having a quick way to send reports to CPA. Not an issue, just print reports.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

Easy to run and adjust payroll. Complete Tax withholding and send it to taxing agencies. Reports for CPAs and financial planners are super simple. The customer support is outstanding!

Cons

At this point the more I use it I find almost no cons. I use a lot of the reports but forget what does what at time.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

Patriot Payroll has made it easy to grow the payroll side of my business. Patriot Support has a tremendous team that is very responsive whenever I or one of my clients calls or uses chat. IF I experience any issues, its usually because I or one of my clients have done something incorrect. Patriot Payroll is very, very reliable and a great and cost-effective system for my & my clients.

Cons

Nothing comes to mind, I love Patriot Payroll!

Pros

I have 1 part-time employee and process 2 payrolls/month. The payroll processing fees charged by my previous company had increased by a factor of 3 after my first year with them, so I began to look for alternatives. Patriot Software has chat support online M-F and I began asking questions about their services. I was immediately impressed with the quality of their support: all questions (and I asked a lot) were answered immediately, courteously, and correctly.

So, I decided to start working with Patriot. The cost of payroll processing was about 25% of my previous service and the service itself is excellent. Setup takes some time and effort, but, again, any time I had a question it was immediately answered.

Cons

I can't think of anything. I have been working with them for 2 months and I seriously have nothing but praise for their whole payroll operation.

Pros

The portal is very easy to navigate. If I need assistance, there is always someone who is there to assist with my inquiries. They also acknowledge our correspondence in a timely manner.

Cons

At times there are over-payment on tax assessments for NJ.

Pros

Easy to use and the customer service is top notch.

Cons

There is no automated feature for businesses who have all salaried positions. So the payroll amounts do not change, but I still have to physically go in and create and approve the payroll.