Patriot Payroll
About Patriot Payroll
Patriot Payroll pricing
Patriot Payroll does not have a free version but does offer a free trial. Patriot Payroll paid version starts at US$17.00/month.
Alternatives to Patriot Payroll
Patriot Payroll Reviews
Feature rating
All Patriot Payroll Reviews
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
My payroll experence
I have no complaints and I'm very happy with the payroll software and the professionalism that is provided. I love it and have recommended this to every business person that I know.
Pros
The simplicity of the software is so user-friendly. Also, if you do have a question you can call and speak with a professional and get patient and competent help and you don't have to strain to try to understand through a thick accent as to what is being said.
Cons
If you don't have anything nice to say, say nothing at all.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Simple and accurate payroll
Painless, the payroll processing has been as simple as you can ask for, I have not experience any problems and I was assisted with all the questions that I had.
Pros
Ease of use and setup. The customer service team is extremely helpful even for the simple questions. I love the simplicity of the integrated timecard program, it make the processing even easier.
Cons
The only complaint I have is when there is a change on one person and it is found after the hours have been entered for everyone and you have to start over to make that change.
Alternatives Considered
GustoReasons for Choosing Patriot Payroll
wanted online at a reasonable price that was simple to use.Switched From
QuickBooks DesktopReasons for Switching to Patriot Payroll
discounted price for an accountant user and ease of use.- Industry: Utilities
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Using Patriot Software
We are just completing our 3rd month, but so far it has been mostly seamless and have only needed a little help from an accountant to set it up correctly. It is getting easier each month.
Pros
Patriot Software cost less than our previous payroll company and for the most part is much easier to use.
Cons
At first it was a little hard to get set up, maybe only because I did the onboarding myself instead of utilizing the option for them to do it.
Also, it is a little frustrating to have to submit payroll 5 days ahead of time, but this is partially our choice of how we run our payroll cycles.
Alternatives Considered
RUN Powered by ADPReasons for Choosing Patriot Payroll
Price and to reduce errors. We are handling this ourselves now.Switched From
PreciselyReasons for Switching to Patriot Payroll
They were not able to report things the way we needed them to, and they are very pushy and aggressive.- Industry: Accounting
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Worth the Switch
It's been a fantastic experience. I moved my entire payroll business over at the beginning of the year. It was a lot of work, but now that it's done, the process is seamless. I would work with their Customer Service team any day of the week. They're the best I've worked with in any industry, honestly.
Pros
Their customer service. Hands down the best I've worked with anywhere. They genuinely listen to my concerns and ask questions that tell me they want to provide what I need. And I like that they're always looking for input to make an even better product.
Cons
Switching from QB Desktop was a struggle. QB is the gold standard as their product is incredibly easy to use, but their prices are driving people away. So, it wasn't really a Patriot issue, more of my own as I learned a new system.
Alternatives Considered
GustoReasons for Choosing Patriot Payroll
QB is pricing accountants out of their products. They've made it impractical for me to serve my smaller clients and still make a living.Switched From
QuickBooks EnterpriseReasons for Switching to Patriot Payroll
Ease of use, price, and referrals from other accountants.- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Time keeping and Payroll done the right way.
Easy to use very very affordable in my book. They have a lot of tools payroll, taxes, time allotment and amazing customer service. It is great for a small business and makes the HR guys job much more manageable. Id recommend these guys Everytime.
Pros
It's easy use and integrate able software use of web browsers makes it easy to use everyone can use it anywhere
Cons
If an employee was on the move it could be harder to track times and locations also entering all employees info was time consuming but with all the other tools and help with the integration and amazing customer service walking us through made it overall enjoyable.
Alternatives Considered
GustoReasons for Switching to Patriot Payroll
The price and the customer service as well as customer reviews made them the first choice- Industry: Utilities
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Payroll made easy!
Patriot payroll is easy to use, easy to update and all of that makes me a very happy camper.
Pros
Easy to set up and understand. I've added employees and subcontractors really easily!
Cons
Getting State approvals for third party.
Alternatives Considered
QuickBooks OnlineReasons for Switching to Patriot Payroll
Quick books is too expensive and a little intimidating.- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
So fast and easy!
Pros
I love how simple it is, and that it makes it easy to make sure my taxes are paid on time without hurting my business
Cons
I don't think I have any complaints about patriot payroll.
Alternatives Considered
GustoReasons for Choosing Patriot Payroll
Quickbooks was not filing or paying the taxes automatically.Switched From
QuickBooks OnlineReasons for Switching to Patriot Payroll
Gusto doesn't require a lot of the payroll tax forms that patriot does.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Solid Product with Great Customer Service
It took a fair amount of work to move everything over from our old system, but customer support was always very friendly and easy to get a hold of when I needed them.
Pros
I like that their customer service is so friendly and easy to get a hold of. Payroll is easy to run once everything is set up. Our state payroll taxes are complicated and Patriot seems to handle them particularly well.
Cons
The 4-day direct deposit lead time is a little difficult to get used to, especially after using a different program with 2-day direct deposit for 11 years. It can definitely have a bigger impact on our cash-flow. I do wish some of the payroll reports were in the same area as where you run payroll so that I don't have to jump back and forth to get all the information for 941 deposits.
Reasons for Choosing Patriot Payroll
Quickbooks costs have skyrocketed in recent years. As a small business we need an affordable solution.Switched From
QuickBooks DesktopReasons for Switching to Patriot Payroll
Patriot was much more affordable and easier to run.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Satisfied Customer
Customer Service is usually quick to help
Pros
Easy to enter weekly payroll and not have to click out of screens multiple times.
Cons
Reporting is not very user friendly, wish I could sort by pay weeks for reporting rather than pay date. Not all employees always get paid on the same day.
Alternatives Considered
QuickBooks OnlineReasons for Switching to Patriot Payroll
Cost effectiveness. Patriot is slightly cheaper- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
YOU'LL LOVE IT
After a short learning curve, it is a valuable tool with helpful staff when I am stuck or have a question.
Pros
It's very easy to submit hours, deductions, benefits, etc. I love all the reports I can obtain.
Cons
I was confused at first that Payroll and Accounting were under the same umbrella but two different services you purchase; I had only purchase payroll at first and about a year later added accounting services. Navigating the sidebars and menu bar should be easier.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Positive about Patriot!
Extremely positive! I always talk to a person within the first 5 minutes of making a call for assistance. I cannot think of a call I've made over the year and 1/2 of using Patriot that my question or situation was not resolved by the end of the phone call. That has not been the case with another payroll company I was using previous to Patriot.
Pros
I am most thankful to have a smaller payroll company to be working with that really seems to care about customer service and helping their clientele when starting out using Patriot and over the year that I have used them. They are friendly, knowledgeable and helpful every time I have called. I have spent hours on the phone with another much larger company without resolution to problems I was having. I dreaded having to call the previous company knowing I would be on hold for long periods of time and perhaps not get my issue resolved. Patriot gets me to the right person to talk to without long hold times and any question gets answered by the end of the call.
Cons
During the initial use time - first few payroll processing - there is a longer time of processing for payroll. That is a necessary & understandable caution on their end when dealing with a new business. It was a bit challenging, but is only for the first few payroll processing times. It is a minimal inconvenience to have a better company to deal with when questions arise.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Such a relief!
Overall very good. I went back and added this feature a couple of months after I had started the accounting program, adding it in later was somewhat of a struggle as it caused a few glitches in the system. But with the help of patriots employees, we got it all worked out, and it has been great!
Pros
I love that they keep me informed, I know just how much is coming out of my account for employee taxes and when. They make the process so easy and it really is such a relief to know that it’s not only done but most importantly that it is done correctly!
Cons
I wish there was more information about pay periods, such as how to set it up. I have struggled in this area .
Alternatives Considered
QuickBooks DesktopReasons for Switching to Patriot Payroll
Price & Customer Service + being US based was a huge point for me as a small business.- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Love it! Very user-friendly
Very simple. I have used other payroll services that were much more complex. I love using it.
Pros
It's Simplicity! Very user-friendly. Good support resources as well.
Cons
I would like to receive a notice when my tax reports have been uploaded to the site each quarter.
I would've also liked more help with the initial setup of my company.
Reasons for Choosing Patriot Payroll
Cost, complexity of their product. We only have a handful of employees and didn't need much of what they offered.Switched From
ProliantReasons for Switching to Patriot Payroll
Simplicity. You cut all the bells and whistles I don't need. Cost was important for management, as well.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Easy Software Program
Overall, Patriot is a great, easy to use, accurate payroll software system and we have been very pleased.
Pros
Patriot Payroll is easy to use and I manage only salaried employees without overtime and we pay semi monthly for an employee and monthly for another. I set both employees up once a month and everything else is taken care of.
Cons
I would like a reminder to set up payroll. I have missed setting up a payroll once by accident. Some type of reminder system would be helpful.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5 star review
5 star experience and I have used their payroll services for over 4 years now.
Pros
Customer service is fantastic, I have called and spoken to a representative and also did the online chat. Both of my experiences were great and solved my issues.
Cons
There is nothing that I would change at this current time.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Patriot Rocks!
Despite the direct deposit failure, I love Patriot! They have been wonderful and the system is so easy to use. I can navigate quickly. Payroll used to take 2 hours for my 17 employees, now I am done in 30 minutes and that includes putting their check stubs in envelopes!
Pros
The customer service is the best. Very informative, nice and patient.
Cons
I know it was out of Patriots control but the worst thing that has happened was when the direct deposit failed and our employees did not get their pay. I wish there was a feature to choose the bank you want the direct deposits to go through.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Long Time Small Bus Owner Recommending Patriot Payroll
A long time user who appreciates the efficiencies it offers. I've felt confident each quarter and end-of-year when taxes have to be paid that I can easily retrieve the necessary data so it can be done right.
Pros
The support stands out - I'm a big chat fan and questions can be answered quickly that way. Support people obviously well trained.
Cons
They sprung a major price increase without notice a while back, where the cost went up by a much higher percentage than you would expect from a software provider (Quickbooks Online for example).
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Patriot Software
Good. It's easy to get a customer service rep. I did have a pretty massive issue wherein I was told that entering hours could either be in HH:MM or Decimal format. That was wrong. It has to be in Decimal. Your staff needs to be 100% trained for critical issues like that.
Pros
It is easy to on-board a new employee, and it's easy to run payroll. Phone support is a huge plus. Chat isn't good for big issues.
Cons
When I need a report, it's not straightforward. I always have to ask for assistance. The report names are vague, and there's too many drop-downs. It doesn't make sense. Also, I really wish I would get an email notification when it's my employees' birthday or work anniversary.
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Best Payroll System out there
My overall experience since day one with Patriot has been very positive and if i have any problems with any employment agencies, they handle them right away and i have no more worry and fear of forgetting things. I'd recommend Patriot to any small or large business for maintaining their payroll needs.
Pros
I love Patriot Payroll because it is very easy to use and to understand. I had a hard time keeping up with all the necessary paperwork monthly and quarterly for tax purposes and Patriot took that worry away from me and I'm forever grateful!
Cons
I can't find anything, yet, that I do not like about Patriot.
Alternatives Considered
Paychex FlexReasons for Choosing Patriot Payroll
QB did not do as much regarding taxes that Patriot does for us. Patriot is so much better than QB for my needs.Switched From
QuickBooks PayrollReasons for Switching to Patriot Payroll
Not sure, it just felt like a better program.- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Great Company & Products
A GREAT EXPERIENCE! Easy, can process payroll from anywhere, customer service is top notch!
Pros
The ease of setting up a company and employees was great. It's very easy to process a payroll and if there are any issues, the customer service team is very responsive! The cost of using Patriot is way more affordable than the prior company we were using. Never have regretted the change!
Cons
I haven't found anything that I don't like other than having a quick way to send reports to CPA. Not an issue, just print reports.
Alternatives Considered
Sage AccountingReasons for Choosing Patriot Payroll
The cost!!! The price of this software is so much more affordable than Quickbooks and these days, money is everything.Switched From
QuickBooks DesktopReasons for Switching to Patriot Payroll
Affordability and ease. The customer service team was very helpful in answering all of my questions immediately and I didn't have to wait around for someone to get back to me.- Industry: Medical Practice
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Patriot Software is Excellent for small business
I am so glad I chose Patriot software. I have already recommended it to another small business that uses it. I am lucky I choose it.
Pros
Easy to run and adjust payroll. Complete Tax withholding and send it to taxing agencies. Reports for CPAs and financial planners are super simple. The customer support is outstanding!
Cons
At this point the more I use it I find almost no cons. I use a lot of the reports but forget what does what at time.
Reasons for Switching to Patriot Payroll
Great reviews and looked at their information and FAQs that explained everything I needed. I also called before signing up and they were very helpful.Response from Patriot Software
Thanks for the terrific review Ericka! We hope to have you as a life-long customer!
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Best Payroll System Available
Top notch, very reliable payroll system, excellent support team!
Pros
Patriot Payroll has made it easy to grow the payroll side of my business. Patriot Support has a tremendous team that is very responsive whenever I or one of my clients calls or uses chat. IF I experience any issues, its usually because I or one of my clients have done something incorrect. Patriot Payroll is very, very reliable and a great and cost-effective system for my & my clients.
Cons
Nothing comes to mind, I love Patriot Payroll!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Patriot Software payroll processing does everything I need at a reasonable price
See first answer above: it describes my introduction to Patriot Payroll and my experience using it.
Pros
I have 1 part-time employee and process 2 payrolls/month. The payroll processing fees charged by my previous company had increased by a factor of 3 after my first year with them, so I began to look for alternatives. Patriot Software has chat support online M-F and I began asking questions about their services. I was immediately impressed with the quality of their support: all questions (and I asked a lot) were answered immediately, courteously, and correctly.
So, I decided to start working with Patriot. The cost of payroll processing was about 25% of my previous service and the service itself is excellent. Setup takes some time and effort, but, again, any time I had a question it was immediately answered.
Cons
I can't think of anything. I have been working with them for 2 months and I seriously have nothing but praise for their whole payroll operation.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Review of Patriot Software
We're very satisfies with Patriot Payroll and hope to continue using this service.
Pros
The portal is very easy to navigate. If I need assistance, there is always someone who is there to assist with my inquiries. They also acknowledge our correspondence in a timely manner.
Cons
At times there are over-payment on tax assessments for NJ.
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Patriot Payroll Easy to Use
I have had great experiences with Patriot Payroll. Customer service is responsive and helpful.
Pros
Easy to use and the customer service is top notch.
Cons
There is no automated feature for businesses who have all salaried positions. So the payroll amounts do not change, but I still have to physically go in and create and approve the payroll.