Square Payments

Pros

Using this software for a couple of years now I really like the ease of use and how it's transferable between all my devices. I am able to access reports, process payments, and more from the mobile dashboard or my PC.
It doesn't require that I have or use any additional products or equipment for function. They have very friendly and knowledgable customer service and support.
I love that you are able to integrate Square into other systems for a more robust system.

Cons

I wasn't able to really pin point anything that I didn't like or enjoy regarding the software.

Alternatives Considered

Reasons for Choosing Square Payments

Switched From

Reasons for Switching to Square Payments

Pros

Square Payments is extremely easy and convenient to use and operate. Any business can set up a profile and process payments - both on a computer or with a mobile phone (to take on the go). It works well and gives the customer all of the information they need.

Cons

The only con I can see is that the customer has to use a credit card/debit card or their mobile phone to pay. Otherwise, I don't see a con using Square Payments.

Pros

It's easy to use. Your favorite device becomes your POS which is convenient especially for those of us who do work on the road.

You can get instant deposit with an extra fee which is nice.

Cons

I don't like their customer service. You have to pay extra to be able to call their customer service number and even if you do (because I did the trial for premium service), they don't really resolve anything.

I also don't like their dispute process. You get very limited time to submit your documentation proving the transaction was valid. Some paperwork takes a while to get from clients.

AND...they allowed a couple of clients to dispute charges that were from the year past, which I still don't understand.

The worst part of the dispute process is that they'll take the money from your account and then take forever to return it. In both my cases, I had to pay the premium service to be able to talk to customer service, which got me nowhere and then had to email the dispute team with additional information (which you're not supposed to do since they have a form you fill out through the portal).

And then, if you have customer who makes purchases for the same amount...you can't do instant deposit because they'll hold the funds to make sure you're not ripping people off even though you've demonstrated to be a credible and reputable business.

Pros

It is easy to use. You can easily access our history in order to issue a refund.

Cons

Occasionally it glitches and crashes but when we call support they usually fix it quickly.

Pros

As someone who has built a website through Square, having the ability to easily receive payments to your bank is a great feature. You can "build your store/inventory" and handle payments automatically, even receiving detailed customer information.

Cons

Square's transaction fees on credit cards are the industry standard rate. Which is great. But, I operate a nonprofit, so I found a better platform with no transaction fees to handle my payments. Now, if you are LLC business, this would not even be a con. It just may be worth checking to see if you could find better rates, but Square is competitive with their rates.