Square for Retail

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Square for Retail

Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with built-in payment processing and integration with all Square hardware. Square for Retail enables users to track, adjust or transfer inventory across all locations. The solution can give automatic alerts for low stock, so users know when to create and send purchase orders to vendors. Items can be searched by keyword or by scanning barcodes. Square for Retail can automatically create customer profiles with every card transaction and track customer information and purchase history. It can also automatically sort customers into loyal, casual, lapsed or custom groups. Users can then add notes and preferences to customers’ profiles. Square for Retail is available for purchase on a monthly subscription basis.
Square for Retail Software - Square for Retail payment processing
Square for Retail Software - Square for Retail discounts
Square for Retail Software - Square for Retail view orders
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Square for Retail pricing

Square for Retail has a free version and offers a free trial. Square for Retail paid version starts at US$60.00/month.

Starting Price:
US$60.00/month
Free Version:
Yes
Free trial:
Yes

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Square for Retail Reviews

Overall rating

4.7
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Support
4.4
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All Square for Retail Reviews

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477 reviews
Chase
Chase
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/09/2019

Great for entrepreneurs

It is very easy to use and convenient for my customers

Pros

The ease of use for this product is amazing. I love how you can make a sale with the virtual terminal by either swiping a card or sending an invoice.

Cons

The fees per use can be cumbersome. However all pay portals have some sort of fee to use their product.

Janet
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/09/2020

Great Point of sale system

Awesome and after using two other point of sale systems we have had no issues with the system going down. Very reliable.

Pros

Easy to use! Download the App and get setup. I just recently bought their Square Register and it is awesome. Customer service will help you get the right APP for your business.

Cons

Been using their credit card device for well over a year and have never had any issues. There isn’t one thing i don’t like.

Alternatives Considered

Shopify

Reasons for Choosing Square for Retail

Terrible customer service, terrible app and so many issues with their credit card equipment going down.

Switched From

Lightspeed Retail

Reasons for Switching to Square for Retail

Worked best for my business, and has so many options. Marketing, payroll, loyalty etc.
Baljit
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 24/09/2024

Safe and reliable

I use the terminal every day for my small business. It is safe and reliable. It is dependable and i feel peace of mind knowing it is safe for my customers' info.

Pros

I like that square terminal is super easy to use and works every time. It is reliable and the fees are transparent and transfers are easy.

Cons

The terminal takes some time to start up and connect but once powered on it gets through all day.

Melanie
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

1.0
Reviewed on 18/05/2021

They Allow Fraud and Theft

Horrible experience. Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square:
Her signed contracts, with an anti-chargeback clause
Photos of us performing the services at the event, with her in the photos
A chain of her emails, including an email after her event thanking us for job well done
Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money.

Absolute fraud.

Pros

People understand how to use it, so it's widely accepted as a valid method of payment and no one is nervous about using it (they should be!)

Cons

Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square:
Her signed contracts, with an anti-chargeback clause
Photos of us performing the services at the event, with her in the photos
A chain of her emails, including an email after her event thanking us for job well done
Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money.

Absolute fraud.

Coree
  • Industry: Retail
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/11/2019

Perfect On-the-Go Payment Solution!

When I first began using Square, it was simply for fundraisers. My husband and I would participate in events, and we would allow patrons to make donations to the charity we were fundraising for. Now, as I begin designing my online store for home decor and crafts that I sell, there was no guessing on where I would have my store set up. Square has truly made it that easy to work with, that I suggest using them to everyone I know!

Pros

I absolutely LOVE the ease of use of Square! The app allows you to literally set up your shop in mere minutes, and then allows you to input your products with prices for an easy tap to add it to your customer's cart. I especially love the Square business card that holds all my funds, which makes keeping business money separate from family funds so much easier!

Cons

I honestly cannot think of anything that I do not love about this software. It is designed in a way that allows even the least techy person to set up their store and products, and go through a checkout seamlessly.

Craig
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/05/2019

Square is a great payment platform for retail stores.

This system works great for pop-ups and retail stores. You can also track what you sell and square sends you emails when you are low on products. We will continue to use Square

Pros

How simple it is to set up. You know exactly how much you are being charged. There is no hidden extra add ons. Square updated the os, so now if your customer wants to return 1 item and they purchased two, you just pull up the item and hit return.

Cons

Just make sure you do all the updates for square and os system for any pad you are using. We use an Ipad and it works great! Not much to not like.

Marc
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 25/09/2020

Daily User

Totally love it. i'm happy with the features, and I'm sure that by being well funded I will continue to see new features come up, unlike software I previously used that wasn't as well funded.

Pros

I enjoy easily keeping track of my customer's info, including the ability to create my own custom fields and also group customers. These features make it easy for me to note a history with a customer, aside from just their purchases. Grouping customers allows me to enter a location, find the group of customers there, and know everyones name as a result of this reference

Cons

I wish it were easier to transfer my client lest from other software, but thats the nature of software I guess.

Mayela
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 29/08/2019

The simplest payment processing system

I have a small a small business and the square software works well for my needs

Pros

The software is very easy to install. The pairing of the software with either the magstripe or the contactless reader is quite fast. Processing payments is a breeze and both readers can be used on the go or a set location.

Cons

I don’t have any problems with the software itself. It would be nice to have a better rate for card processing.

Alternatives Considered

ClinicSense, QuickBooks Online and PayPal Zettle

Reasons for Choosing Square for Retail

I was unsatisfied with the service and the fees paid

Reasons for Switching to Square for Retail

I liked the fact that there was not contract or installation fees. Also there is no monthly or retal fees. The equipment is inexpensive.
Katherine
Katherine
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/02/2023

Square is the Obvious Choice for POS Vendors

Pros

It is reliable for customers and easy to use by our staff.

Cons

We haven't come up with any complaints other than minor difficulties with connectivity in certain situations beyond Squares control.

Chad
Chad
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/02/2020

Best POS for a small non-profit or business

Great fast point of sale software that does what it does very well.

Pros

This software provides the best tools for managing sales on a small scale. It is fast, easy to use,and full featured.

Cons

Honestly, this is one of the least expensive options out there but it would be nice to not lose the service charges from our income.

Alternatives Considered

PayPal Commerce Platform

Reasons for Switching to Square for Retail

Less expensive, easier to use, and generally better customer service.
Kathryn
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/08/2019

Awesome Product

Overall, I am very satisfied it seems they have thought of everything when it comes to this app. They also have fantastic customer service if you need to call them with questions. I started my business last year and square has been fantastic to use for pop up's. Processing payments is a breeze and I have had very small issues that were resolved quickly and with ease.

Pros

I love the app that goes with this product. I hold many pop up events for my shop and the square is fantastic for this. Adding inventory and processing payments is fantastic. I set up the app in very little time and thought it would take so much longer. I really like being able to use it with my phone and ipad and it has made payments so much easier. I will only use this software for my pop up shops.

Cons

Sometimes I have wifi issues, but they have a great feature that will still accept payments offline. So even though its a pain, I still receive payment later.

Alternatives Considered

Stripe

Reasons for Switching to Square for Retail

Square was so much easier to use.
Julianne
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 14/04/2019

Best POS system I've found

As a small business owner, I would highly recommend Square over other services that have higher fees and monthly charges. It's easy to use and I almost never experience glitches, so customer service isn't even needed that much.

Pros

Despite what I wrote in my "cons", this really is the best software I've found for card sales for my company. Most of them charge you a monthly fee in addition to a percentage of every sale, which thankfully is not the case with Square. It's very easy to use if you're not familiar with POS software. Customer service is also very easy to reach and quite friendly from my experience.

Cons

Unfortunately, you have to buy their most expensive software to only have 2.4% taken out from every credit card purchase. Otherwise, you'll be charged more. I know that's just how POS systems are... but it's too bad we are charged a percentage of every purchase to simply use their product, given it's not their money. I also wish there were more customization features available. I just used Quickbooks (which is compatible with Square) instead of Square itself to do all the customizing so I also didn't have to put Square advertisements on all of our receipts, which doesn't look very professional.

Michael
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/06/2022

Let Square free You

I Get paid without having to run around the office

Pros

I love that I can use my Square terminal anywhere. Whether I am at an event or in the back room, I can get paid.

Cons

I do find that sometimes the payouts can be confusing

Alternatives Considered

Elevate

Reasons for Choosing Square for Retail

cost ease of use. I got tired of going to my computer to check patients out

Reasons for Switching to Square for Retail

Cost and ease of use
Chace
  • Industry: Animation
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 2/11/2018

Square is the catalyst to making my passion have value.

I am a freelance graphic artist. I use this software to make it easy to put value in my art. I now have the easiest way to my a living on my work anywhere I am or will be. Overall wonderful experience.

Pros

The most favorable feature in using square is its simplicity. In less than 10 minutes I was all set up with full understanding of how the software worked. It was quick and clean and practically effortless. When I was all finished I couldn’t believe it I said “ wow, really? That’s it? I’m done?” Great interface with extremely user-friendly and modern design.

Cons

I honestly have no complaints. I have yet to run into any bugs or performance issues. Which, when there’s money involved is hard to come across and a very crucial detail. I had to speak with an operator one time and that was a fault entirely of my own and was user-friendly and convenient. He was helpful and the issue was rectified within minutes. Sorry but really can’t say a bad thing yet.

Tahnee
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/08/2017

Love Square! I've been using it a year and am very happy with everything!

Pros

I love the integration with Big Commerce so I can easily sell online and in store with inventory syncs immediately. We do a lot of volume so the immediate inventory sync is very important to us or we would oversell items.

Cons

The retail app needs some work but I understand they need more time to update the software. Once the bugs get worked out, I would love to have a complete retail POS solution. In my mind it would include, physical inventory counts using scanners for tons of inventory -preferable to have multiple people doing different parts of the store at the same time. Included in retail should be a report for the inventory status/financial which would include total count, total cost, and total retail price of the entire store/warehouse. Also, a better integration for Quickbooks online. I'm scared to add this integration because it gets horrible reviews.

Kelsey
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 25/01/2022

First time Square user

Work for a company that only exists for 2 months of the year (winter seasonal), and was very easy to have people trained on it in a short period of time. Easy for customers to use online

Pros

Use this product for just 6 weeks, was very very easy to learn and had people using it that were generally not good at computers. They also had an easy time using it. Easy to change product description at one location or across all locations. Really enjoyed the reports, easy to manipulate

Cons

Really really challenging to use on a ipad for scheduling and adjusting people's time cards. Was very slow and would regularly crash. (This was specific for this app, all other functions on the ipad worked fine and quickly).
Online orders, loved that when they came through you could update the progressed. HATED that you could not undo it. Would like to see the function that you could go forward and backwards, not just forwards.
Online orders - customers would enter address online and it would go to the shop "closest" to their location. However this was closest as the crow flies, not closest for driving directions. Would love to see it function off of driving directions. Frequently, a people would make a curbside order and they would end up going to the second or third closest location to where they lived due to this

Travis
  • Industry: Museums & Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 17/07/2021

The new way to handle Point of sale

We started using Square just for events then migrated to using it for all of our credit card transactions and now we use it for our entire point of sale.

Pros

The overall ease of use is great. But the real winner for our organization was that the merchant fees were so much more reasonable than our prior merchant. The ability to track inventory is also very helpful, and has simplified my life.

Cons

The void system being only for restaurant usage is a bit frustrating. The reporting system could also use more options for customization.

Amy
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 6/01/2020

Great product!

I would definitely recommend this product to somebody just for the ease-of-use alone! If you are a crafter or a small business owner who travels and has a booth instead of brick and mortar for a store I highly recommend this product for easy travel! Or even if you are a store that has brick and mortar it is so easy to add and change your inventory but I also highly recommend this product for you!

Pros

I love using my square register for my retail as a crafter and a writer. I go around to craft shows to sell my books and my products and I use Square all the time. It is a great product because it is so easy to use and I can use it right on my phone which makes it even simpler so I don't have to log a laptop or another credit card processing system with me.

Cons

The only problem I have with this product is the fact that the percentages for the processing fees keep going up. Not making very much as a crafter or a writer every penny counts. I wish there was a way to minimize the processing fee .

Lynn
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/10/2018

Square for Retail is the easiest I have ever used.

This product is perfect for my needs. Works exactly as described on their website and support (if needed) is immediate and complete. Use with confidence.

Pros

Very easy to use. Quick email confirmation / almost instant at times. Fast turn around when actually getting the money into my bank account. I use it A LOT for credit card purchases over the phone (no card present). Yes, the fees are about .5% higher but always very FAST and very Reliable.

Cons

Nothing. I only use the remote card swiper when at a seminar or speaking engagement.

Larry
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
0

4.0
Reviewed on 10/06/2021

No confusing statements

I am a mobile type business and also can easily take payment over the phone or easily swipe a card if available, without carrying around a very large terminal.

Pros

It is easy to use and I know exactly what my fees are going to be as it is not dependent on a certain type of card which may unknowingly charge me a higher rate. Overall the platform is easy to use.

Cons

I really don't have any thing bad to say about the software or platform except maybe I do wonder about if I ever have to contact customer service I have heard that is very hard to get problems addressed or make personal contact with a customer service representative.

Tammy
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/10/2019

Square for Retail makes life simplier

Square enables me to be able to sell remote without having to add pricey equipment.

Pros

We have used Square in our retail location for over 2 years now. We also utilize the system for mobile sales. We love being able to use one system for both. Square doesn't require extensive training and is self explanatory.

Cons

I would love to be able to text our customers to broadcast announcements, sales, etc. This is currently not an option which requires us to have additional third party software.

Van
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/02/2019

Clean And Easy

Square is great because it is universally recognized and people are comfortable using it to pay now. Overall the setup has been generally easy and straightforward. I'd definitely recommend it to any small business friends.

Pros

Super easy to use. Every kind of report that you can want is available.

Cons

I wish that the fee was a bit lower. The switch to a blue tooth card reader has been interesting. 1/10 times that I try and connect it takes extra time which is a pain if the customer is there waiting.

Verified Reviewer
  • Industry: Legal Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
3
Customer Support
0

3.0
Reviewed on 16/08/2020

Gets the Job Done

It easily satisfies our need for a payment processor, but we struggle to get it to do much more than that even after years of use. We've had trouble updating inventory and printing barcode labels. I'm not sure it justifies the monthly subscription price point.

Pros

Square is an easy payment processing solution that we have been able to integrate into our retail store operations. I appreciate that it can keep track of inventory, but the process of adding items can be overwhelming. It's big strength is in it's reporting functions and it's ability to easily track YoY.

Cons

We have a lot of glitches with the program, despite updates. We will have to restart and re-login. It is also difficult to add individual inventory items. Also the register display format is not customizable, you are limited to the defaults.

Kevin
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 29/09/2020

Seamless Website Integration

Amazing solution that just works! Loyalty program is awesome and like everything else, seamless. Honestly was not even planning on keeping the software once a better solution was put in place. This IS the better solution!

Pros

I was able to have my website up and running within a day after the design team I hired to build my site were unable to deliver it in over a month's time. Once you have input your products to sell it is a seamless process to get them onto your own website with Weebly.

Cons

There is a bit of redundancy when adding new products, but not too bad. Especially once you get the hang of it.

Alternatives Considered

Wix and Shopify

Reasons for Switching to Square for Retail

Inegration.
Tin
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 10/08/2018

Square

Pros

I love that it's so easy to send invoices in just a second! It keeps track of your clients names and client info, services, invoices etc which is such a timesaver! I can look st a glance and know what invoices have been paid and which ones need to send again.

Cons

I would love there to be a way to enter services in so you don't have to type it in each time when making an invoice.

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