--- description: Review of Wiseback Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Wiseback | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Wiseback](/software/373937/wiseback) # Wiseback Canonical: https://www.softwareadvice.co.nz/software/373937/wiseback Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/373937/wiseback?page=2) > Wiseback enables businesses to listen to their customers at all touch points in an omnichannel structure. It allows users to collect real-time feedback and measure with popular CX metrics (CSAT, NPS, CES). Teams can close all loops with management screens and manage end-to-end customer experiences with personalized real-time reports. > > Verdict: Rated **4.9/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 21 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Wise Information Technologies ## Commercial Context - **Pricing Details**: Please contact Wise Information Technologies for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Andorra, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands and 63 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Customer Segmentation - Customisable Branding - Customisable Forms - Customisable Reports - Customizable Fields - Dashboard - Data Visualisation - Drag & Drop - Feedback Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Negative Feedback Management - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10455 reviews) 2. [Trustpilot](https://www.softwareadvice.co.nz/software/364802/trustpilot) — 4.5/5 (1204 reviews) 3. [Broadly](https://www.softwareadvice.co.nz/software/336003/broadly) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.softwareadvice.co.nz/software/113604/xmp) — 4.7/5 (89 reviews) 5. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2885 reviews) ## Reviews ### "customer experience management" — 5.0/5 > **Özlem** | *15 November 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: user friendly budget friendly. I use it without any support. Report works, in real time > > **Cons**: No customer experience map should be added. > > user friendly budget friendly ----- ### "Sophisticated Customer Experience Management" — 5.0/5 > **Savas** | *1 December 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is obviously critical to manage and monitor customer journey for financial institutions in particular banking sector as client base of our firm. This solution is very user friendly and much more sophisticated to generate reporting and survey management backed by strong analytical skills and software. Furthermore, integration via apis with core crm tools and banking systms is very flexible and easy to onboard in fast. > > **Cons**: Future projections of customer pattern could be developed by data analysis in more specific way. However, this is not a blocker to leverage whole solution. > > We are offering Wiseback solution to Intertech clients through partners ecosystem, based on feedback I received from ecosystem clients, stakeholders and product teams, all parties provided very positive feedback around the solution compared to alternatives. This is crucially important for us to make our clients experience this sort of sophisticated service and functionalities in CX space. ----- ### "Wiseback Review" — 4.0/5 > **Ayça** | *28 November 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It can be used easily and the reports of our surveys are easy to read and adequate. > > **Cons**: While creating our surveys sometimes you need to go step by step to not disturb the structure of it. > > Overall pleased with the Wiseback. ----- ### "Quick Analyze" — 5.0/5 > **Oktay** | *29 November 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: You can share quickly by creating a quick survey, you can easily review the surveys you share, and you can share them in different applications if you want. Sometimes I use it as a checklist and sometimes as a customer satisfaction form. > > **Cons**: After sharing a survey, I would like to add or remove questions on it. > > I have been using it for almost 3 years, we take customer satisfaction surveys quickly and if our customers are not satisfied, we reach them quickly and address their concerns. ----- ### "wiseback happy" — 5.0/5 > **Verified Reviewer** | *23 November 2022* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: simple, fast, clear, flexible user friendly > > **Cons**: There is no answer to this question yet, maybe in the future ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/373937/wiseback?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/373937/wiseback) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data