Verizon Connect

Pros

It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.

Cons

just develop more features for better experience.

Pros

The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking.

Cons

I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some.

Pros

The platform is easy to use, user friendly, easy to set up.

Cons

The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system. There system has a lag in the GPS tracking system.

Alternatives Considered

Reasons for Switching to Verizon Connect

Pros

The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized.

Cons

Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation.

Alternatives Considered

Reasons for Choosing Verizon Connect

Switched From

Reasons for Switching to Verizon Connect

Pros

Very detailed in regards to speed, hard brake events, etc.

Cons

They do tend to be expensive compared to others and not as flexible with negotiating price but you get what you pay for and this is a superior product.

Pros

Being able to see day to day operations with ease

Cons

Some times it has a delay but could be from poor signal

Pros

The ability to track in real time my entire fleet including ETA's and required maintenance.

Cons

Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually

Pros

I am very familiar with the product. I understand the Verizon lingo.

Cons

it is mainly used for fleets not everyone has access to it.

Pros

Location Tracking and map view. Clean interface

Cons

Readings are not accurate on equipment and maintenance schedules are hard to track.

Pros

It was quick, fast, straight to the point. No Time to wait.

Cons

It took a hot minute to set up, but once everything was all set up boom it was fast.

Pros

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Cons

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Alternatives Considered

Reasons for Switching to Verizon Connect

Pros

The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.

Cons

Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB.
Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract.

DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!

Pros

Ease of set up and use. We have a small fleet that Verizon helps us track

Cons

Cost of initial set up was high. We had to wait to get an installer to our location

Pros

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Cons

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Pros

Nothing really it always lagged on info.

Cons

Realtime information was never reliable.

Pros

Terrible scam company that purchased the previous GPS company

Cons

Tried to cancel the service for 3 years, would just send out an early cancelation fee we had to pay before they canceled. Would not let us set the account to non renewal, would not tell us when our renewal dates were. Cancelation requests would not be responded to until after the renewal dates which we found out after the fact

Pros

None for the price that the change there are many many cheaper better options the this use at your own risk

Cons

They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid for you leaving the app

Pros

The service is perfect… signal is always strong

Cons

Actually there’s not a thing I dislike about Verizon

Pros

Verizon Connect is a great service for businesses of any size to manage their internet services.

Cons

The set up of Verizon Connect is a lengthy process but worth it once completed.

Pros

Easy to navigate and schedule our techs.

Cons

Would like it when send out the reminder to customers to send the time and address also.

Pros

I liked the ease of how I could track company vehicles

Cons

I have never had any bad times with this app

Pros

Vehicle tracking and alerts are great, camera systems are decent.

Cons

3-year contracts every time you add a new piece of equipment and poor customer service.

Pros

Ability to see where vehicles were. Ability for AUX alerts

Cons

Nearly everything, but mostly management.Billed for callouts in the beginning by technicians even when they were seen on CCTV not knocking on our entry.Billed for cameras before they arrived in Australia for 5 months. Only offered credit. When credits where up they cancelled my account for non payment. Advised someone hadn't noted I was thousands in credit, but when that was exhausted. Let Direct Debit off. Never received invoices.Vehicles had accidents, no vision triggered even though tracker came up as harsh event. Asked to cancel as its a waste of money. Was given a 20000.00 pay out invoice.Had more incidents not recorded. Threated legal action. Advised they would cancel. 3 months later and subscription canceled still getting direct debited now have $5000 cancelation bill.

Pros

GPS Dasboard Page, something we used daily

Cons

Customer support is horrible! Always got wrong trackers installed, billing was incorrect as we never recieved ordered trackers. Each additional tracker/vehicle locks you into another 3 year contract so I had like 5 contract end dates that I wasn't able to get out of, so now i'm stuck for the next 3 years and will not be able to add anothers to this sytem if I want to move to a competitor. Waited 2 weeks to get a clear answer on what my cost per month was; still waiting over a month to get a negotiated buy out for the rest of the contract. Stay away!

Pros

It is very convenient and easy to use for me

Cons

There was nothing I did not like about it