--- description: Review of TeamSupport Messaging & Live Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TeamSupport Messaging & Live Chat | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [TeamSupport Messaging & Live Chat](/software/372181/teamsupport-messaging-and-live-chat) # TeamSupport Messaging & Live Chat Canonical: https://www.softwareadvice.co.nz/software/372181/teamsupport-messaging-and-live-chat Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/372181/teamsupport-messaging-and-live-chat?page=2) > TeamSupport's Messaging \& Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. With powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. By using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging \& Live Chat is compliant with HIPAA, GDPR, and other privacy laws. > > Verdict: Rated **4.6/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 114 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - AI/Machine Learning - Automated Responses - Chatbot - Customer Engagement - Customer Experience Management - Customer Support - Customisable Branding - Dashboard - Lead Capture - Live Chat - Multi-Channel Communication - Pre-Configured Bot - Proactive Chat - Real-time Consumer-facing Chat - Transcripts/Chat History - Widgets ## Integrations (8 total) - Azure DevOps Server - HubSpot CRM - Jira - Mailchimp - Microsoft Teams - Salesforce Starter - ServiceNow - Slack ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.softwareadvice.co.nz/directory/4628/customer-success/software) ## Related Categories - [Customer Success Software](https://www.softwareadvice.co.nz/directory/4628/customer-success/software) - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16359 reviews) 2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24103 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "The best chat solution we've found" — 5.0/5 > **Josh** | *11 April 2019* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: Tons of customization features. Their proactive chat feature is especially useful for us. The fact that it can be tuned to show specific message on certain pages allows us to provide a more personal chat experience while still using automation to reduce workload. > > **Cons**: I preferred the old interface prior to their latest refresh/redesign, but that's more a matter of preference. > > We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value available. Highly recommended. ----- ### "Trusted since 2012" — 5.0/5 > **Peter** | *11 April 2019* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process. > > **Cons**: I do not have many bad things to say. It would be a stretch for me to say something I dislike here. > > We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more. ----- ### "Using Snapenage is easy\!" — 3.0/5 > **Verified Reviewer** | *13 June 2018* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: Snap engage is great for integrating into other products and great for their chat service. It's easy to use. > > **Cons**: It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear. ----- ### "snapengage productivity" — 5.0/5 > **Steve** | *11 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: by introducing the snapengage system we have reduced calls to our helpline by 60% and yet we keep more customers happy becuase we can attend to their queries immediately, rather than waiting for someone to call them back. With each support agent being able to handle multiple support requests means our productivity and customer service have dramatically improved. > > **Cons**: For us there have been no downsides at all... the integration was quick and easy and the system works very well. > > Increased productivity. Improved customer service. Reduced response times. Full transcript of each chat message. Secure and reliable. ----- ### "SnapEngage" — 5.0/5 > **Mike** | *2 April 2019* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: SnapEngage was very easy to setup and test, within an hour we were setup and testing the system with a couple of users. From there it was straightforward to scale, and roll out to other countries across Europe. > > **Cons**: Can be difficult to know what features are included in your subscription, especially when new ones are added. > > Overall, SnapEngage has given us a great opportunity to interact directly with our customers across Europe, it integrates with the systems we are already using, and it's metrics and reporting help us identify areas for improvement and levels of engagement internally. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.co.nz/software/372181/teamsupport-messaging-and-live-chat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/372181/teamsupport-messaging-and-live-chat) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data