---
description: Review of Conclusion Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
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title: Conclusion | Reviews, Pricing & Demos - SoftwareAdvice NZ
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Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Conclusion](/software/371173/conclusion)

# Conclusion

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> Conclusion is a cloud-based IT process management solution designed to help businesses automate requirements collection to project planning, tracking and quality management on a unified platform. Features include real-time updates, pipeline management, status tracking, approval process control, role-based permissions and notifications. &#10;&#10;&#10;The application provides workflows to help users submit forms, send e-mails and import Word files. It enables managers to prioritize tasks and allocate resources accordingly. Conclusion offers a collaborative workspace, which lets team members simultaneously plan and track project activities. Supervisors can also connect tasks to requirements and projects, monitoring the progress in real-time. Help desk executives can utilize custom forms and guidelines to streamline communication and identify high priority queries by using dynamic SLA views. &#10;&#10;&#10;Conclusion offers integration with various third-party platforms such as Kerberos, JIRA, Active Directory and more. Pricing is available on request and support is provided via email and phone.
> 
> Verdict: Rated **4.8/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 18 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eller
- **Founded**: 1998

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pricing depends on used modules and users count. Individual discounts are available for larger purchases. Cloud and on-premise options are available
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Audit Trail
- Budgeting/Forecasting
- Bug Tracking
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Campaign Management

## Integrations (5 total)

- Bitbucket
- Jira
- Microsoft Azure
- Slack
- Telegram

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.co.nz/directory/4256/service-desk/software)
- [Requirements Management Software](https://www.softwareadvice.co.nz/directory/4640/requirements-management/software)
- [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software)
- [Business Process Management Software](https://www.softwareadvice.co.nz/directory/4351/bpm/software)
- [Quality Management Software](https://www.softwareadvice.co.nz/directory/420/quality-management-software/software)

## Alternatives

1. [monday.com](https://www.softwareadvice.co.nz/software/131008/monday-com) — 4.6/5 (5702 reviews)
2. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (979 reviews)
3. [ClickUp](https://www.softwareadvice.co.nz/software/123064/clickup) — 4.6/5 (4550 reviews)
4. [AppBase DCM & BPM Platform](https://www.softwareadvice.co.nz/software/265392/appbase-dcm-and-bpm-platform) — 5.0/5 (3 reviews)
5. [Jira](https://www.softwareadvice.co.nz/software/4315/jira) — 4.4/5 (15289 reviews)

## Reviews

### "Best platform to develop digital products" — 5.0/5

> **Pavel** | *26 March 2019* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: The Eller has almost unique blend of task manager, instant messenger and powerful project management and Service desk functionality. We can have our development process in the same system without  need to switch between different non-integrated applications.&#10;The user interface is also brilliant, it's very fast, lightweight and intuitive.&#10;Eller is a highly customisable platform, we have setup all our processes and customised forms to capture required data.
> 
> **Cons**: The software is quite expensive, but affordable comparing to competitors.
> 
> The main problem is communications between customers, product and project managers and our development team. Before implementation we had to use different systems for each team, make use a lot of email and messengers, constantly loosing track of tasks and documents.&#10;Eller helped us to move to single platform and to keep track of all tasks and finance, we improved our discipline and customer satisfaction.

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### "complex solution for very good price" — 5.0/5

> **Juraj** | *25 October 2022* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: Different areas like Project management, SD, CRM connected into one system with very good logic behind.
> 
> **Cons**: Reporting could by better or some connectors to PowerBI or Excel would be great.

-----

### "Good tool for end-to-end process" — 4.0/5

> **Verified Reviewer** | *16 September 2022* | Telecommunications | Recommendation rating: 6.0/10
> 
> **Pros**: Easy processes once setuped, possible integration to many other tools
> 
> **Cons**: Design and clear user journeys  for not daily-used users is not easy. Configuration for non-tech advanced people is hard to achieve. Not enough detailed documentation
> 
> Testing and operation team is using it daily and are satisfy with usage. For new users it is taking significant time to get to daily routine workflow

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### "Fast deployment and customization." — 5.0/5

> **Tomáš** | *19 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Initial installation can be deployed and configured in hours. Users/Admins are able to customize and even develop new functionalities within hours or few days.
> 
> **Cons**: There are many features and possibilities of configuration which may in the beginning cause the product very complex and difficult to use. There is no single or general methodology implemented in the basic configuration and it requires someone who strictly defines the processes.
> 
> We use and implement conclusion for more then 6 years. Conclusion was wervy flexiblem, usefull and integrated tool from very begining but most interesting thing is continual improvement, new modules, new featues, rich and easier configuration.

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### "Conclusion to Conclusion" — 5.0/5

> **Josef** | *23 September 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Efficient, very functional and customizable UI&#10;Low-code concept&#10;Useful integration to other systems&#10;A lot of standard features and function for demand, project management&#10;Interesting Task management with workflow&#10;Good notification system
> 
> **Cons**: Improve UI features for low-code editing (better GUI editor, improve JS console)&#10;Improve gantt UI&#10;Improve program management
> 
> Conclusion is a large product with many interesting features. &#10;&#10;We like the simplicity of the technical deployment.&#10;&#10;Like any similar system, it brings with it difficulties with changes in user procedures, adaptation to product features, or the need to modify the product according to the needs of the organization.&#10;&#10;For us, the ability to customize and adapt to our needs is very interesting. This feature allows us to go both ways.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/371173/conclusion)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/371173/conclusion> |
| en | <https://www.softwareadvice.com/crm/conclusion-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/371173/conclusion> |
| en-GB | <https://www.softwareadvice.co.uk/software/371173/conclusion> |
| en-IE | <https://www.softwareadvice.ie/software/371173/conclusion> |
| en-NZ | <https://www.softwareadvice.co.nz/software/371173/conclusion> |
| fr | <https://www.softwareadvice.fr/software/371173/conclusion> |

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