--- description: Review of Astalty Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Astalty | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/374/workforce-management-software/software) > [Astalty](/software/370558/astalty) # Astalty Canonical: https://www.softwareadvice.co.nz/software/370558/astalty Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/370558/astalty?page=2) > Astalty is purpose-built NDIS software for Australian disability service providers. Trusted by over 1,500 businesses across Australia, Astalty brings scheduling, support coordination, participant management, invoicing, and compliance together in one connected platform — purpose-built for the complexity of running an NDIS business. Generic business software was never designed for the NDIS. SCHADS award compliance, PRODA bulk uploads, incident management, participant risk monitoring, support coordination task tracking, and mobile shift delivery all running simultaneously — Astalty was built specifically for this environment. Not adapted. Not bolted together. Built from the ground up for providers who need it to work. Create and manage rosters with built-in SCHADS award compliance. Track staff availability, leave, and unassigned shifts from a single view. Real-time notifications keep support workers informed the moment a shift changes. GPS clock-in and clock-out delivers accurate timesheets without manual follow-up or reconciliation at the end of the week. Managers can view and manage the full roster directly from their phone — making changes, cancelling supports, and accessing staff information on the go, which is especially valuable when on call. Task boards, goal tracking, budget monitoring, and NDIS plan management give support coordinators complete visibility over their caseload. Track progress against participant goals, monitor plan budgets in real time, and manage multiple participants without anything falling through the cracks. Support coordination in Astalty is designed for the pace of the role — fast to update, easy to navigate, and built around how coordinators actually work. Maintain complete participant profiles including NDIS plans, goals, support needs, medical information, and documentation. E-signatures reduce paperwork and automated alerts ensure nothing gets missed. A compliance dashboard keeps your organisation audit-ready at all times, with incident management, risk monitoring, and documentation tracking built in. Generate NDIS-ready bulk upload files and streamline your billing process. Astalty's invoicing tools are built around NDIS billing requirements, reducing errors and saving hours of manual processing every fortnight. Whether you're invoicing for a handful of participants or processing hundreds of line items, invoicing in Astalty is fast, accurate, and ready for PRODA submission. Support workers access everything they need from their phone without logging into a desktop system. View rosters and upcoming shifts, log progress notes, read previous case notes, chat with the team through in-app messaging, upload documents including NDIS Worker Screening checks, update availability and leave, and clock in and out with GPS verification. Everything is logged, timestamped, and synced in real time. Astalty serves NDIS providers across every service type — supported independent living (SIL), short-term accommodation and respite, support coordination, allied health, community access, in-home support, recovery coaching, early childhood intervention, and behaviour support. Whether you're a solo operator or a large multi-site organisation, Astalty scales with your business and your team. When you contact the Astalty support team, you're talking to someone who understands disability service delivery, not a generic helpdesk reading from a script. Fast, knowledgeable support is included as standard. 300+ five-star Google reviews. ISO 27001 certified. All data is hosted on Australian servers. Strict procedures are in place to ensure participant data never leaves Australian borders. Astalty is built for providers who can't afford compliance failures. Built for the NDIS. Not forced into it. > > Verdict: Rated **4.8/5** by 200 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 200 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Astalty ## Commercial Context - **Starting Price**: A$30.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $64 per user/month for standard users. $30 per user/month for support workers. Unlimited participants included. 14-day free trial, no credit card required. 90-day money-back guarantee. No lock-in contracts, cancel anytime. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia ## Features - Ad hoc Reporting - Calendar Management - Case Management - Case Notes - Client Management - Collaboration Tools - Communication Management - Compliance Management - Contact Database - Contact Management - Customisable Reports - Customizable Fields - Dashboard Creation - Document Management - Document Storage - Email Alerts - Employee Database - Employee Scheduling - Goal Setting/Tracking - Home Health Care Management ## Integrations (4 total) - Docusign - Google Calendar - Microsoft Outlook - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software) ## Related Categories - [Workforce Management Software](https://www.softwareadvice.co.nz/directory/374/workforce-management-software/software) - [Home Health Care Software](https://www.softwareadvice.co.nz/directory/4406/home-health/software) - [Social Work Case Management Software](https://www.softwareadvice.co.nz/directory/4089/social-work-management/software) ## Alternatives 1. 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One of my favourite features is the copy and paste function. Whether I'm completing referral forms, progress reports or other NDIS documents, I don't have to keep manually typing the same client information over and over. If there's an NDIS template available in Astalty, I can complete it directly in the system. If I'm using an external form, I can quickly copy the information across. It has made my workflow much more efficient. I also like that it calculates my billable hours and keeps my client list organised, making it much easier to manage my workload. > > **Cons**: My only real criticism is the pricing structure. There is quite a big jump between the free plan and the $64 per month subscription. I don't use the Xero invoicing features, but I still need the client management, case notes, templates and billable hours tracking. It would be great to see a mid-tier subscription for sole traders or smaller businesses that don't need the full accounting features but are happy to pay for the core case management tools. It would also be fantastic to see integrations with other accounting platforms like HNRY and MYOB. Many sole traders use these instead of Xero, and being able to generate or sync invoices directly would save a lot of time and reduce the need to manually recreate invoices in another system. Other than that, I haven't had any major issues. > > My overall experience has been excellent. Astalty has streamlined my day-to-day work and significantly reduced the amount of administration I need to do. As an NDIS Support Coordinator, I spend a lot of time writing case notes, completing referrals and preparing reports, and Astalty has made those tasks much faster and easier. The system is straightforward to learn, reliable, and clearly designed with service providers in mind. I would definitely recommend it to other Support Coordinators and Recovery Coaches looking for an efficient case management system. ----- ### "A Leading CRM in the Disability Sector" — 5.0/5 > **Heath** | *19 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Support Coordination Tracking - Simple, effective and a powerful CRM that will support providers with compliance. Invoicing - Simple, easy process that ensures consistent revenue flow with limited time and effort (assuming your staff has tasked correctly\!) Report Generation - Simple to use and generate, but also provides an excellent report, both from a data standpoint but also a visual presentation stand point. Templates - Astalty provides up to date NDIS documents that can be generated with a click of a button. It is also very easy to add your own template and have Astalty generate that. (Service Agreement/Consent to share) > > **Cons**: Out of the box progress noting for support workers, at this stage needs some work or user customisation to reliably ensure that reporting is done to our standards. Same goes for the default Incident Report Form. Requires organizational development to meet your organisation standards. To be fair though, the tool provide are easy to use and straight forward and I believe that any CRM would require this. > > We a InVision have been using Astalty for the last year and a half. I have worked in both the disability sector and the IT sector so have used my fair share of CRM's. Astalty is one of the most user friendly CRM's I have used, but just as important is that it is more functional then many 'out of the box, ready to use CRM's'. It's ability to efficiently and reliably, track, bill and document services for support coordination services is literally unmatched. The rostering module for support workers that they have released, makes it easy to create a template and assign staff by participant preference. Tracking participant progress, a few clicks away, want to confirm participant's funding utilization, a few clicks away. Want to invoice to participants, a few clicks away, want to track a teams billable hours, literally on the homescreen. Want to design in depth Incident Reports, can do, want to build a roster with variable charges across multiple days, go that covered. Integration with Xero for Activity statements and payroll, already there. Team members not used to using a CRM? There is a plethora of written and video guides that you can access and share with them. During our registration audit, I praised Astalty that much for time saved and ease of use the auditor asked me if I was getting paid by them for this\! I would recommend Astalty to any provider whether they are just starting out, or looking to move to a new CRM. ----- ### "A good practical and functional solution that helps organize tasks." — 4.0/5 > **Hammad** | *23 June 2026* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: It has many advantages, I like it a lot, especially because it helps me keep my workflow organazied and have a clear view of the processes I manage. > > **Cons**: I would like it to have more customization options or faster access to save time when the workload is high. > > My overall experiencie is good because this solution works well and has strengths that really support its operations. Id say it helps me keep everything more organized and manage daily tasks better, its excellent. ----- ### "All-Rounder Software\!" — 4.0/5 > **Tiegan** | *1 June 2026* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and great for storing client information. Billing is quick and easy and links to Xero. Great support when any issues have presented. Helps me keep on track with progress for my clients and ensure that check-ins or plan reviews are planned more efficiently. > > **Cons**: Haven't experienced any issues related to Astalty which makes it difficult to provide feedback on what I like least. > > Great overall experience and highly recommend to any users looking for software. My go to for all client management tasks, case notes and storing files appropriately. ----- ### "The best NDIS CRM platform" — 5.0/5 > **Ashleigh** | *30 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Astalty is extremely user-friendly and has saved me a significant amount of time in my role. I love being able to quickly copy and paste client information into referral forms, which makes completing paperwork much more efficient. The shared contacts feature is excellent because contacts can be linked across multiple clients, so you don't have to repeatedly enter the same information. This is a huge improvement over ShiftCare, which I previously used. I also really like the ability to create templates for frequently used documents and emails, which streamlines my workflow even further. Overall, it has made my day-to-day work much faster and more organised. > > **Cons**: Only thing I've come across is when I go to the plan manager on a clients page, it takes me out of the client and I have to go back in. If i could copy and paste while in the clients profile that would be a plus. > > My overall experience has been very positive. The system is intuitive, efficient and designed with the user in mind. It has significantly reduced administrative time, making it easier to focus on supporting participants rather than completing paperwork. Features like shared contacts, templates and quick access to client information have made a noticeable difference to my productivity, and I would happily recommend Astalty to other Support Coordinators. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/370558/astalty?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/370558/astalty) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data