---
description: Review of SurveyStance Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SurveyStance | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/3397/employee-engagement/software) > [SurveyStance](/software/370380/feedback-survey-kiosk)

# SurveyStance

Canonical: https://www.softwareadvice.co.nz/software/370380/feedback-survey-kiosk

> SurveyStance is a feedback kiosk and one-tap survey platform for capturing customer and employee feedback in the moment, while the experience is still fresh.

Traditional email and SMS surveys arrive hours or days after a visit, when the details have faded and most people never open them. SurveyStance takes the opposite approach: it puts the survey where the experience actually happens, and makes responding take a single tap.

How People Respond:

Every survey starts with one tap on an emoji or rating. That single interaction removes the friction that kills completion rates on traditional surveys. From there, conditional logic branches to a short follow-up, so when someone taps an unhappy face, you find out why, and when someone taps a happy face, you don't waste their time.

Question types include emoji scales, numeric and NPS (0–10) scales, multiple choice, and open text.

Where You Collect Feedback:

Feedback Kiosk: An iPad based feedback kiosk mounted on a counter or floor stand at checkout, reception, exits, waiting rooms, dining halls, or outside restrooms. Available as a complete package with iPad and stand included, or software-only on iPads you already own.

QR Code Surveys: Printed on table tents, receipts, posters, signage, and restroom doors. Customers scan and respond on their own phone.

Email Signature Surveys: One-click emoji ratings embedded in every email your team sends, turning routine correspondence into an always-on feedback channel.

Help Desk \& Ticket Feedback: One-click surveys inside support ticket replies, capturing satisfaction the moment a request is resolved.

Web \& Digital Touchpoints: Embed one-click feedback anywhere on your site or in digital workflows.

All channels report into a single dashboard, so in-location feedback sits alongside your digital touchpoints.

What You Get Back:

Real-time dashboards break results down by location, device, question, and time period, making it easy to spot a single underperforming site, shift, or touchpoint.

Instant alerts notify the right manager the moment negative feedback arrives, so issues get resolved the same day rather than surfacing in a monthly report.

AI summaries condense open-text comments into recurring themes, so you see what's actually driving scores without reading every response one by one.

Reports and Excel exports give you the raw data for deeper analysis, board reporting, or your own BI tools.

Multi-location management lets you push a survey change to every device across every site at once, and compare locations side by side.

Who Uses It:

Hospitals and healthcare teams measuring patient satisfaction. Service centers tracking checkout experience, wait time, pricing, and staff interaction. Corporate dining teams measuring food quality and dining satisfaction. Offices and corporate campuses tracking employee sentiment and workplace services. Libraries and public spaces measuring visitor satisfaction. Facilities teams tracking restroom cleanliness.

SurveyStance is trusted by thousands of organizations worldwide.

How It Compares:
Against traditional kiosk vendors, SurveyStance is more flexible, faster to deploy, lower cost, month-to-month rather than locked into annual contracts, US-based, and stronger on survey logic, multi-location updates, dashboards, alerts, and reporting.

Against general survey tools like SurveyMonkey, Typeform, or Google Forms, SurveyStance is purpose-built for physical locations and real-time service touchpoints rather than long-form survey links sent by email.

Pricing starts at $39/month. Free trial, no credit card required.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: SurveyStance

## Commercial Context

- **Starting Price**: US$69.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: SurveyStance offers two ways to collect feedback, priced separately so you only pay for the channels you use. All plans are month-to-month with no annual contract, and every plan includes a free trial with no credit card required.

Feedback Kiosk

Priced per kiosk, per month.

$69/mo per kiosk — Includes the iPad, the kiosk stand, and unlimited feedback usage. Everything needed to put a feedback kiosk in a physical location, in one monthly price.

$39/mo per kiosk — Software only. Run SurveyStance on iPads you already own. Same software, same features, lower monthly cost per device.

Both options include unlimited surveys, unlimited questions, unlimited responses, and unlimited users. There are no per-response fees and no usage caps to monitor.

OneClick Survey

Web-based one-click emoji surveys for email signatures, QR codes, shared links, help desk ticket replies, and websites. Priced by user access rather than survey volume, so costs do not increase as your response rates improve.

$39/mo — Solo. 1 user included. Best for one operator or a single focused feedback program.

$79/mo — Team. Up to 5 users included. Best for shared access across a customer-facing team.

$179/mo — Company. Up to 25 users included. Best for larger teams needing broader visibility across departments or sites.

All OneClick plans include unlimited one-click surveys and unlimited responses.

Included in Every Plan

Unlimited responses, with no per-response charges
One-tap emoji surveys with conditional follow-up questions
Real-time dashboards segmented by location, device, question, and time period
Instant alerts when negative feedback is received
AI summaries that group open-text comments into recurring themes
Reporting and Excel export
Multi-location management, including pushing survey updates to every device at once

Terms

All plans are billed monthly and can be cancelled at any time. There is no annual commitment and no setup fee. Most customers are live within days rather than months.

Free Trial

Every plan can be trialled free, with no credit card required.

Combining Plans

Kiosk and OneClick plans can be combined on one account, with results from physical kiosks and digital touchpoints reporting into the same dashboard. Organizations running many locations, or needing more than 25 OneClick users, can contact us for custom pricing.

SurveyStance serves customers worldwide.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- CES Survey Structure
- CSAT Survey Structure
- Conditional Logic
- Customer Effort Score (CES)
- Customer Experience Management
- Customer Satisfaction (CSAT) Score
- Customisable Branding
- Customisable Questions
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Analysis Tools

## Integrations (6 total)

- Freshdesk
- Microsoft Outlook
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Employee Engagement Software](https://www.softwareadvice.co.nz/directory/3397/employee-engagement/software)

## Related Categories

- [Employee Engagement Software](https://www.softwareadvice.co.nz/directory/3397/employee-engagement/software)
- [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software)
- [NPS Software](https://www.softwareadvice.co.nz/directory/4116/nps/software)
- [iPad Kiosk Software](https://www.softwareadvice.co.nz/directory/39/touch-screen-pos-software/software)
- [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software)

## Alternatives

1. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5308 reviews)
2. [NetSuite](https://www.softwareadvice.co.nz/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2062 reviews)
3. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (1001 reviews)
4. [BambooHR](https://www.softwareadvice.co.nz/software/27196/bamboohr-payroll) — 4.6/5 (3546 reviews)
5. [Paylocity](https://www.softwareadvice.co.nz/software/4537/web-pay) — 4.3/5 (1927 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/370380/feedback-survey-kiosk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/370380-SurveyStance/> |
| en-AU | <https://www.softwareadvice.com.au/software/370380/feedback-survey-kiosk> |
| en-GB | <https://www.softwareadvice.co.uk/software/370380/feedback-survey-kiosk> |
| en-IE | <https://www.softwareadvice.ie/software/370380/feedback-survey-kiosk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/370380/feedback-survey-kiosk> |

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SurveyStance takes the opposite approach: it puts the survey where the experience actually happens, and makes responding take a single tap.\n\nHow People Respond:\n\nEvery survey starts with one tap on an emoji or rating. That single interaction removes the friction that kills completion rates on traditional surveys. From there, conditional logic branches to a short follow-up, so when someone taps an unhappy face, you find out why, and when someone taps a happy face, you don't waste their time.\n\nQuestion types include emoji scales, numeric and NPS (0–10) scales, multiple choice, and open text.\n\nWhere You Collect Feedback:\n\nFeedback Kiosk: An iPad based feedback kiosk mounted on a counter or floor stand at checkout, reception, exits, waiting rooms, dining halls, or outside restrooms. Available as a complete package with iPad and stand included, or software-only on iPads you already own.\n\nQR Code Surveys: Printed on table tents, receipts, posters, signage, and restroom doors. 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